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Tuesday, November 27, 2001
So I'm a few days late on this one, but for those of you that haven't seen it, be sure to check out the Home Depot Bet. I won't go into the full details of the bet, but the loser had to spend an entire day (16 hours) in Home Depot, from opening to closing (though I was surprised to hear that there was a Home Depot that wasn't open 24 hours). He kept a journal which he later posted. It sort of reminds me of what it would be like if Scott or Matt were to try such a feat. Quite honestly, I can't think of a worse hell. Except maybe Wal-Mart. Home Depot is one of those places that as soon as I walk in, I'm ready to leave.
Lots of good reading here. The 16 hours are thoroughly chronicled, down to every last suspicious employee and bathroom trip. -ram Comments
FROM: Chris
DATE: Tuesday November 27, 2001 -- 10:26:04AM You must be the only home owner in America that hates Home Depot. I see it as a big toy store... FROM: Chris DATE: Tuesday November 27, 2001 -- 11:01:12AM I just wasted about 15 minutes reading the entire Home Depot day weblog. That was damn funny. FROM: Robert DATE: Tuesday November 27, 2001 -- 11:32:48AM I will always remember Home Depot as the Thing that Ate Hechinger's. FROM: Chris DATE: Tuesday November 27, 2001 -- 12:24:39PM Exceptionally bad service is what killed Hechingers - that and really poor inventory control. On more than a couple of occasions, the Leesburg Hechinger thought they had 8 or 10 of something in stock - but they couldn't actually produce one that I could buy. I'm talking large items like gas grills here. FROM: fresh DATE: Tuesday November 27, 2001 -- 1:22:50PM home depot is the mans store if you dont like it check your pants FROM: Robert DATE: Tuesday November 27, 2001 -- 10:33:24PM I have a big blush smudge on my pants. They need to be washed. Thanks for reminding me! FROM: Matt DATE: Wednesday November 28, 2001 -- 12:49:42AM I also hate home depot very much. That place sucks, it's like a best buy of hardware. FROM: Greg DATE: Wednesday November 28, 2001 -- 11:58:17AM Right on Matt! Home Depot and Best Buy are two stores that just need to go away. They both offer terrible service and have little regard for the people who shop there. Who gives a crap if they can give me the lowest price, I don't like being treated like garbage. FROM: Scott DATE: Wednesday November 28, 2001 -- 2:05:41PM I would have built a bunch of stuff though. He could have made better use of his time. FROM: Amy DATE: Thursday July 25, 2002 -- 11:05:57 pm Believe me, no one knows better than an ex-employee. That place also treats their employees like crap. Dont blame it on the people who work there. They are told what to do by the big asses. FROM: bert DATE: Monday November 4, 2002 -- 2:03:08 pm I hate Home depot....I have never in my life been lied to time and time again...I went to get carpet and they screwed it up from the time I walked in the store to the measure sub-contractor, to the price, and of course the install date...I was treated like crap and I think as consumers that we need to end the existance of Home Depot. FROM: Tony DATE: Friday June 6, 2003 -- 6:04:51 pm Home Depot is into some seriously unethical business practices. I bought a "Blue Rhino" 20lb propane at HD, and today I neede a refill. I went to a local place to have it refilled. The guy takes one look at the tank and say's "Uh oh...most of these tanks can't be refilled". Sure enough when he tried, couldn't refill it. Apparently HD is in cahoots with Blue Rhino and they have this swap thing going on. Also, HD is know to sell merchandise that is SPECIFICALLY MADE inferior just so they can sell it at a lower price. Apparently, they force the manufacturers to make a "special" version just for HD - that they can then sell for cheaper, but, buyer beware...it's not the same thing. Shame on me... I got scammed again. No more Home Depot unl;ess it's an absolute emergency. FROM: Aaron DATE: Tuesday July 15, 2003 -- 5:54:45 pm Tony...you're a moron. Those are exchangable tanks designed that way because refilling the old style tanks is very dangerous and many states are now requiring propane to be sold this way. There is no HD conspiracy to screw you out of a tank. All you do is take the empty Rhino tank back to HD or any other Rhino dealer (most gas stations have them) and for $16 you get a full one. There only thing inferior here is your brain. FROM: Paul DATE: Wednesday July 16, 2003 -- 8:12:57 am Actually, Tony had one thing right: manufacturers do create new products exclusively for HD. They usually cost less to make, are decontented, and thus cost less for consumers. FROM: Colin DATE: Wednesday July 16, 2003 -- 9:53:19 am Thank God for Lowes. They used to be the only store in Sohio ever since Builder's Square/Hechinger's/HQ went bust, and I pretty much got used to it. I've never had any problems at Lowe's, unless you count the inept employees that don't know a Wagner Power Painter from a regular old hose. I suppose it's just a regional problem, though. Southern Ohio does seem to have a lack of smart people for the most part. FROM: shit splatter DATE: Saturday August 9, 2003 -- 10:15:27 pm home depot's managers need to stop giving out totally random customer service awards and actually get some managers who know how to make a good worker feel good about himself and have hope for a future. it seems like promotion is more about how much of a dumb ignorant dishonest prick you are than someone who gets the job done. especially night crew people. FROM: Dave Walls [E-Mail] DATE: Saturday August 9, 2003 -- 11:12:35 pm S... Splatter: FROM: Dewad DATE: Wednesday September 3, 2003 -- 8:05:25 pm Tony is right. Aaron is the moron. Blue Rhino cylinders cannot be refilled by your typical LP place. They have a "secret" lockout to make you bring it back and pay their high prices. A refill is like $8. FROM: Rob DATE: Thursday September 4, 2003 -- 4:07:46 pm HD sucks in Milwaukee all of them. Need 3 items ?, HD will have 2 just like the old crappy Builders Square if there wasnt a HD 3 blocks aw3ay I would never go FROM: Woody DATE: Wednesday September 10, 2003 -- 10:47:46 pm Home Depot, Lowes, Walmart, etc. They all bare the same marks. They lull you into believing that they are there to create the pristine work/shopping environment and then, bam. When they gain enough control and feel that they are above 'it' all they dump on everyone and we, like robots, keep going back again, and again, and again......... Wonder when the spell will be broken? FROM: Free at last DATE: Wednesday September 10, 2003 -- 11:04:47 pm Sorry folks if I sound so pesimistic but in all reality, I am. I guess I lost my faith in Big Brother De Pott (Translation: The Toilet) FROM: Free at alst DATE: Wednesday September 10, 2003 -- 11:05:38 pm p.s. De Pott=Depot, lol FROM: Ryan DATE: Wednesday September 10, 2003 -- 11:24:14 pm "Free at alst" -- thanks for explaining the joke! I didn't get it until you explained it to me! Thank you! It's you I thank! FROM: Free at last DATE: Thursday September 11, 2003 -- 8:15:26 pm Thanks Ryan. I can only say that the working for depott has taught me some very valuable lessons. First and foremost, don't trust the system and secondly, never climb into the place used to go to the restroom. Because in the end, you get flushed down with all the poop! LOL FROM: miss ace DATE: Friday September 12, 2003 -- 6:20:18 pm Home depot sucks, period. Where people need to go is Ace. I went into HD for a color card and 4 guys had to help me...just cause i'm a girl. There was people that needed real help and were ignored. FROM: jk DATE: Friday September 12, 2003 -- 10:52:44 pm I do like the fact that I can get a wide variety of items at HD, but you can't order things that are not in their everyday selection of brands. I have to custom-order air filters at Walter and Jackson, and they are so nice about it. Their prices are also very decent! FROM: SLANGER AT THE DEPOT DATE: Saturday September 20, 2003 -- 7:19:02 pm Here's the quick and dirty: I work nightshift (freight) at the depot, it has got to be the most BULL*HIT job on tha planet, no respect from managers, you get tha run-around about advancement..., basically, if you like cold, hard, steel dildos up your ass, this is your spot! Me on the other hand..., seeking other employment due to the fact..., well to be blunt, I'm not an ASS KISSER. FROM: SLANGER AT THE DEPOT DATE: Saturday September 20, 2003 -- 7:29:35 pm And one more thing..., it's not the 'higher-ups' that cause all of the problems..., it generally comes down to what the store manager decides, unfortunately, it also depends on if he/she is having a good day..., NOT if your situation deserves justice..., so if your UNHAPPY with the service, don't let some department manager tell you there is nothing you can do, go to the SOURCE, the store manager, raise a rucus, it may do some good! FROM: GilbertGadfly DATE: Wednesday October 29, 2003 -- 7:15:48 pm What a hoot--the idea that Home Depot is a "man's toy store"--I'd say that it's more like a Walmart for the WideLoadShriveledNutsSitsOnHis AssAllWeekWeekendWarriorNascarLovingDorkWannabeWhoThinksHe's StillAManEvenThoughHisWifeTellsHimWhatToWearAndDoAndHe'sASlaveToHisWhinySpoiledBrats. FROM: Sam Lewit [E-Mail] DATE: Friday November 7, 2003 -- 6:20:14 pm I've been reading all these comments and feel somewhat relieved. I thought only people in the SF Bay Area though HD sucked. FROM: Ben DATE: Thursday November 13, 2003 -- 3:46:20 pm After trying for over twenty minutes to get some information on drapes (seems the drape lady was missing). And being ignored three times by the "helpful staff", two morons with a forklift ordered me out of their way...seems they had important crap to stock. FROM: Kelley DATE: Friday December 16, 2005 -- 1:41:30 pm How can one be late on an account that has no interest and no payments until January 2006, at the soonest, when it is still 2005? FROM: Drive My Car... Into The Depot... DATE: Monday December 19, 2005 -- 8:28:13 am Home Depot provides expert installation of roofing, tile, and my boot in your ass. McDonald's commercials show Big Macs as plump, juicy, stacked high with good eats. The TV lied to you, white suburban machoman. I work hard for the money at HD, but I'm not going to kill myself for you. If you're not satisfied, you are free to go somewhere else. Our prices rule, and for every one of you that leaves freaking out and pissed off cuz we didn't give you the woody you so desperately desired, there's a 100 more who leave happy. Your lazy ass will be back, to buy and go further into debt. I will happily flip your 90 lb bags of cement over to get the barcode so I may courteously ring your fat ass up. Have a great day, sucker! FROM: David DATE: Monday December 19, 2005 -- 9:43:11 am As far as i know working for home depot was hell. Thats prob why i work for LOWES now. The have this silly idea of having plenty of employees in each department to help customers. Home Crapot is far from that. I was a head cashier and there were days when i ran the middle registers by myself and had a line out the ass, and i would have to call my lazy ass manger to get people to help. When i worked at Home Crapot there was a complaint everyday about how there is no help. OH well YOU CAN DO IT, IF YOU CAN FIND HELP!!!!!! FROM: matt [E-Mail] DATE: Tuesday December 20, 2005 -- 1:38:15 am I want to start a BITCH session about HOME DEPOT. It is a shit ass place to work. They DO NOT care about employees having a life outside of work. I worked for some time at a store, and I was treated like shit. They broke our days off up, usually a Mon and WED or a Tue and a Thurs. The start times were 6 am, then 2 pm or any place between. The sched. were only posted 7 days in advance, so a real adult, who wants a real job has a sched. like a high school bag boy at the local market. We only got 3-5 weekends off in 12 months, and we were NOT allowed to use earned vac. time between May and Aug. It was such a shit job. They don't care that the employees want to have a life outside of home depot. They don't care that employees want to plan stuff in advance or take a summer vacation. FROM: TheAntiDespot DATE: Tuesday December 27, 2005 -- 6:53:03 pm Great posts, I had a blast reading some of your comments, especially the ones from current and former HD employees. FROM: ToolGirl DATE: Wednesday December 28, 2005 -- 12:49:13 pm Let's see, I went in looking for joint compound one night and from 3 different employees I got three diffferent locations. None of them were right. The same night I bought 2 gallons of paint, only they didn't seal one can right, and my back seat got ruined. FROM: TheAntiDespot DATE: Friday December 30, 2005 -- 12:19:50 pm That sucks about your back seat. Let me guess, they don't want to assume any responsibility for that... (Probably not even to the extent of refunding your money for the paint) FROM: TheAntiDespot DATE: Friday December 30, 2005 -- 12:21:20 pm Bah, you can't edit posts here I guess... FROM: You Damned Punk Kid DATE: Sunday January 1, 2006 -- 7:41:02 pm I have worked for HD about nine months. Possibly the shittiest moment as a cashier zombie slaving away for Home Depot is when you find yourself suddenly being pulled into the office by the manager, being told you need 'retraining' after you show up on time day after day, shitty shift after shitty shift, working til your hands are black and bleeding from jagged wood, nails, and grit, having to take a piss and being denied five fucking minutes to relieve yourself because they're too cheap to pay two employees and risk having one of them not being worked into the ground constantly, that you may even be able to come up for air for 10 seconds. You want to scream, "are you fucking kidding me?" because you would think they would compliment you on your perseverance, at the very least. But no, they are only seeing the numbers and percentages on their goofy little clipboard. You are no longer a human being when you work for The Home Depot. You are the fastest cashier or highest selling associate, and what do you get for it? A "good job!" typed in next to your mindless number in the stream of other mindless numbers (and they bitch at you if you don't memorize your number, haha). They don't give raises based on merit, apparently. But they expect you to kill yourself for "good job!". Which is probably printed in on autopilot by the computer anyway. I'm sure it's not too different at any of these corporations: Walmart, Lowes, Target, CostCo, whatever... I've heard the same stories about all these places. It just cracks me up when the corporations seem so 'shocked' and 'appalled' at employee/customer theft, dishonesty, lack of moral, and the high turnover they have. I mean, what do you expect? I lie to, cheat, and steal from HD as much as possible, any way I fucking can. It's the only satisfaction I get there. Price checks are a joke, there's never anyone who will call you back from that dept in time to please the customer and keep things moving. I give the shit away to people half the time, just toss it in the bag and forget about it. Fuck it, they don't mind if I don't charge them I'm sure. And if they do I can always pretend I'm really as retarded as they seem to think I am. Did I mention it keeps my 'score' on the computer higher, cuz it looks like I'm moving faster? haha... Until the powers that be can put their clipboards down and turn off their little goofy metrics and percentages programs, until they actually pay attention to and run their business, we'll continue to tell them 'fuck you' right back... FROM: Jason DATE: Wednesday January 4, 2006 -- 10:59:51 am I, thankfully, haven't stepped foot inside a Home DeepHole in almost 2 years. Before that I worked full-time there for almost 10 years. Yup. Nine years, ten and a half months. Not quite ten years, but really close. In that time I spent 2 years working on the sales floor where I was awarded "Sales Employee of the Month" twice and numerous little "merit patches". Then I spent 3 years at the Special Services Desk, where I won many more "merit patches" and won "Operations Employee of the Month." We were giving a review every 6 months with annual reviews being monetary. Every single review I ever got said "Keep up the Good Work" as I routinely scored 4's and 5's (out of 5) in every category. Then I spent the remaining almost-5 years in the Receiving and RTV department. I continued to win numerous merit patches and got great reviews. FROM: I ESCAPED! DATE: Wednesday January 4, 2006 -- 10:54:39 pm I have recently quit the Home Pisspot. THANK GOD. Working in that place is a nightmare. I have seen several employees literaly RUN from customers or pretend they don't hear customers call for them. It's insane. Cashiers dont even look up and say hello to people in line, people in the departments are always in the breakroom or outside smoking, managers are no where to be found-you page them and they never answer-tell them you need assistance with a customer and they never show up, service desk people dont even speak english, phone center people send calls to wrong phones and the store manager just sits in his office all day. I worked at the Pro Desk and I dont know much about actual contracting but I never tried to B.S. a customer into thinking I know what Im talking about. There was guys working with me that claimed they knew sh!t but didn't even know how to patch a roof. FROM: a tired worker of the depot DATE: Saturday January 7, 2006 -- 12:17:36 am what can i say about the store. I HATE HOME DEPOT..... it's not only the depot. i think every retail company treat their employees like crap. what i hate mostly about the depot i work in is the management. especially the loss prevention manager. he acts like he owns the store and manipulates the employees. he is a complete jerk. he treats people like crap. for him, everybody who works in the store are criminals. he blames the employees for the shoplifting in the store. i mean he's totally insane. and since he's from the middle east, he "runs" like a middle eastern country. it's so crazy. FROM: TheAntiDespot DATE: Tuesday January 10, 2006 -- 11:10:55 am If you hate the loss prevention manager, the best way to stick it to him is to help things leave the store. FROM: Jbird DATE: Friday January 13, 2006 -- 2:07:26 am Look, everyone on this website bitches and moans about how much they hate or hated working for home depot or hate shopping at home depot. Boo fucking hoo, its the way things are. I work at home depot and I accept it....for now. It isn't a career for me, just a stop along the way. Lets look ponder a couple of thoughts and comment.... FROM: The Tank DATE: Sunday January 15, 2006 -- 12:00:49 am I work at Home Depot. I've been there for 1 year and 4 months. First, I worked as a Cashier, temping as a lot boy, then i got upgraded to Returns and now to tool rental. HD treats me just fine, I do the same for them. FROM: MustangSam DATE: Monday January 16, 2006 -- 3:13:53 am Tank, too funny, too true. FROM: TheAntiDespot DATE: Tuesday January 17, 2006 -- 6:11:18 pm From Jbird: "Another problem is that HD takes the inexperienced individuals and throws them in the department with little training and they are just expected to learn as they go, trial and error. I don't see too much problem with this because learning by experience is the best way." FROM: TheAntiDespot DATE: Tuesday January 17, 2006 -- 6:21:29 pm To The Tank. I totally agree with most of what you said. Stupid people trying to milk the return system. FROM: John DATE: Tuesday January 17, 2006 -- 10:12:17 pm Yes, there's a special place in hell for the person who invented unopenable packaging. FROM: Joseph DATE: Wednesday January 18, 2006 -- 12:48:34 pm Tank, FROM: Dave DATE: Friday January 20, 2006 -- 2:35:37 am There is a reason why the packages are hard to open-it is called anti-theft!!!!!!!!-and yes they do suck. To all the customers who think that it is ok to whistle, or snap their fingers in the air to get our attention-we are not animals!!! We are human beings. To the lady with the forklift issue-ARE YOU CRAZY-DON'T YELL AT SOMEONE DRIVING A MACHINE THAT WEIGHS MORE THAN YOUR CAR!!!! Listen to this dumb customer story-I had a lady come to my dept for carpet. She needed 30 feet of 12 foot carpet.(pretty big) I cut it, got it on the cart, helped her get it to the register, and out to her car. We both stand in front of her BMW and she says-that wont fit will it?(Give me a sledge and 2 minutes and I will make it fit you stupid Bleep) And I had a fake smile on my face the whole time!!!! SO I have to wheel it back into the store and set it up for delivery-which I could have done in the first place, and had more time to help the other customers that can't find anyone to help them. P.S YELLING WILL NOT GET YOU ANYWHERE!!!!!! DO YOU LIKE BEING YELLED AT!!! FROM: Jbird DATE: Sunday January 22, 2006 -- 10:46:55 pm To The AntiDespot, Thank you very much, I am enlightened by you comments. I just didn't realize that acknowledging the customer could be a solution, or distributing a card to the customer could work as well. I can't believe that I didn't think of that, shit!!!! You would be an excellent help at the home depot. Try reading these past few lines with a sarcastic tone. FROM: Jbird DATE: Sunday January 22, 2006 -- 10:50:16 pm And unlike you local hardware store, Home Depot is a corporation, about efficiency and making money reguardless of what the commercial says and efficiency says, it is it home depots best interest to hire more college kids at 8 or 9 dollars an hour, than pay someone with 10 year experience that wants 18 dollars and hour. FROM: The Tank DATE: Sunday January 22, 2006 -- 11:40:14 pm OH HELL NO! FROM: TheAntiDespot DATE: Friday January 27, 2006 -- 12:08:28 pm Jbird - "To The AntiDespot, Thank you very much, I am enlightened by you comments. " FROM: The Tank DATE: Friday January 27, 2006 -- 9:30:16 pm As for forklifts. We don't just drive them around the store for sport. Don't get me wrong, that would be fun- having races and stuff- but I digress. MOST of the time, during store hours, we drive forklifts to retrieve merchandise from the overhead, or to downstock lumber and drywall. On a good day, we can't keep enough sheets of 1/2 inch 4x8 drywall at reaching level. We may also need to get a new pallet of 12-inch VCT tile down from the overhead so someone can have 15 boxes of tile, all from the same dye-lot. SO, don't get in the forklift's way, and don't get all in a fuss about them either. Someday, you might need a forklift's assistance, and there will be some jerk, yelling about how he doesnt want to move for the forklift, and you'll be thinking "GEEZ- I just want to have the forklift get what i need so i can leave." FROM: john DATE: Sunday January 29, 2006 -- 12:56:20 am From Antidespot: I realize HD employees don't know everything about every product or DIY project to be had, and I don't expect them to. FROM: TheAntiDespot DATE: Monday January 30, 2006 -- 11:58:43 am The Tank - "You complain about Home Depot, yet you buy what we have, complain about it, and then complain about what we don't have." FROM: FormerDepot DATE: Monday January 30, 2006 -- 4:51:16 pm So everyone thinks they had it bad at the Home Depot. Hehehe. As the former freight man experienced, try working at "special services" some day and fix everyone elses problems.. No one in paint? Oh! Well it's SS problem. Problem with the credit card? SS problem! Returns not doing their job? call SS. No matter what department you were in on the floor, it was Special Services problem! I had to go out to a customers house one day and measure for blinds (our blind installer was afraid of heights, and apparrently it is't floor and wall's problem) I ordered windows (i know nothing about windows, and yet did it better than those working in that department) So everyone complains about working at the home depot. I was literally screamed at by the store manager for doing exactly what HE told me to do. Try spending time in Special services. I did my job and everyone elses. FROM: Joe DATE: Thursday February 2, 2006 -- 9:11:35 pm I think that they people who are anti Walmart need to remember that Lowe's is a subsidiary of Walmart! Lowe's is bad about not conforming to EEO in any of their stores. I myself worked for Lowe's once and would never do it again as you are pressured to sell shit to people who don't really need it. And talk about absolutely no customer service. You can not find a single helpful employee in any department that is why they installed buttons to call an employee to their work area because they are either on the crapper or running through other departments to avoid helping customers. Most of the products are made specifically for Lowe's just like Home Depot or Walmart or Target. Get a clue people. FROM: Aanen DATE: Friday February 3, 2006 -- 8:37:42 am I too worked at home depot. I was on the Lot which has to be the worst place to work. Pushing carts, loading cars. I hated it. My first manager was really nice and fun to work with but he got moved to Texas and then we had the Manager from HELL!!! Everyone hated her. FROM: Email Hosting [E-Mail] DATE: Saturday February 4, 2006 -- 12:01:24 pm Does anyone know about the eBay auction someone put up about trying to get fired from his job? I heard the information on 94.1 in Atlanta. FROM: Paul DATE: Saturday February 4, 2006 -- 12:08:11 pm I heard the information on 94.1 in Atlanta. FROM: Kathi DATE: Monday February 6, 2006 -- 10:58:55 pm I should have known it was a bad service store - the Hope Depot in Gaithersburg MD - right from the start there were two big men having an all out fight (verbal with threats) right at the front entrance to the store! A little put aback- I proceeded to the kitchen design center for my kitchen design appointment... bad bad.. bad mistake. Disorganization, screwed up orders and the like as is so often the case with home centers... - I think I can take that - really - but definitely should not have to take what happened next... But before I go into it - I have to ask - does Home Depot obtain their employees from halfway houses?, prison parolee back-to-work programs? the City FROM: Dave DATE: Tuesday February 7, 2006 -- 12:22:47 am Now Kathi-that is age discrimination, we must be careful. FROM: Carla DATE: Thursday February 9, 2006 -- 12:39:46 am After letting a home depot person design our kitchen for our new home, we paid the $30,000 and left, thinking my dream kitchen would soon be on the way....well, it came alright but more in a nightmare form. We measured our own walls, drew it out and turned it over to the designer after signing a waiver that if the measurments weren't correct, they would not be liable. They offered to sell us the services of their installers for approx. $3500 but quietly whispered "if it were me I'd try and find my own because I think you would be better off". So, trusting the nice little lady , that's what we decided to do. The cabinets arrived and it was a disaster. They sent the wrong door designs, but was so anxious to get this last leg of our house completed, I decided I could live with the change. The gentlemen at the store whom we found out that my husband graduated high school with and with who's sister I knew when in school volunteered to come down and install the cabinets for us..."but just don't tell management or I'll get in big trouble" He said. He came put about half the base cabinets down and the top on one side of the wall, then remarked "this won't work, they sent you the wrong pieces. I still have 4 large bundles of crown that need to be put on and he's telling me it wont' work either. I wrote him a check and thanked him for the effort. We realized that the measurements we gave hd were correct, but the designer entered them incorrectly...thus shorting us 3 cabinets, throwing my window 2 feet further down the wall and putting my pantry closet snugly against the back door when opened. Not to mention that my bar wouldn't line up evenly with the opposite wall cabinets as originally designed...it sat approx 3 feet inward. Well, we moved into our house 2 weeks ago ...with no counter tops, cabinets that will have to be taken down, no sink, no running water, and no undercounter lighting. My tile man, plumber and electrician are on hold until the cabinets are completed. I am getting absolutely no where with the store that we purchased from. I've made several calls to the Corporate offices in Atlanta who "understands" and is "sorry" and tells me things are in the works. I can't get a date, person or plan of any kind from these people. I phoned today and she told me she is going outside of the store and handling the problem. She has an installer who is waiting for the needed materials. And if she doesn't hear from him by Friday (2 days) she will contact them. I explained to her that my patience is gone and I expect a definate plan to be in place by the first of next week or I will move to the next step....LAWYER!. I found out the kitchen designer is no longer employeed at the store. I've faxed the check written to their other employee to the store manager........what else can I do to get this thing rolling???? HELP I NEED MY KITCHEN AND MY LIFE BACK TO NORMAL. FROM: john DATE: Friday February 10, 2006 -- 12:00:37 am Carla---what??????????? FROM: Bob Larsen DATE: Sunday February 12, 2006 -- 8:37:33 am One of the things that I hate about Home Depot is the ugly orange that they use on their buildings. FROM: The Tank DATE: Monday February 13, 2006 -- 12:07:48 am "One of the things that I hate about Home Depot is the ugly orange that they use on their buildings." FROM: ROFL DATE: Wednesday February 15, 2006 -- 3:23:42 pm This has got to be the most worthless site I have ever had the misfortune of surfing to. While many of these post are flat out funny, you all seriously need to get a life! FROM: Psyco Joe DATE: Friday February 17, 2006 -- 4:16:16 am Well, up untill the middle of January, I was a Home Depot Asso. and was damn proud of it. Well, after five years and $2 in total raises, I was terminated because, a customer wasn't satisfied with the fact that we didn't carry a certain light bulb, even though we tried to have him let us order it for him. He didn't want to wait. We suggested other possible stores that might carry it & he left only to return 15 min.s later tearing open boxes. I asked him again if I could help him, he said, I want to see a manager. I asked him if he thought a manager could get it any quicker? This in an effort to let him know, Our vendors are responsible for stock items. I wasn't able to tell him this because he said, Look, I don't need your humor. I felt it was better to allow a manager to explain this and took him to one of our Asst. Mgr.s. Evidently he was no longer in search of the lost bulb, He was now out to cost me my job and accomplished just that. You can ask 90% of the contractors who shopped my Department and they would say, they loved seeing me working as they could get their merchandise and out to the worksite in a quarter of the time, then when I was off. This however ment nothing, That one bulb searching buttwipe ment more to the Depot than the $1,000's of dollars I brought in in contractor sales. Well, I hope that $1 they saved helps them with that opperation where they have that asshole taken off their shoulders and returned to it's rightfull place. FROM: Sonya DATE: Saturday February 18, 2006 -- 10:27:43 am the tank: FROM: Psyco Joe DATE: Tuesday February 21, 2006 -- 3:56:20 pm Promises made by managers to associates are like farts in the wind. They land nowhere and effect no one. Home Depot Fairfield sucks ass and so do those promise making buttwipes. Eat me. FROM: Boondocs DATE: Thursday March 2, 2006 -- 3:08:58 pm Home Depot service is nonexistant. They never return complaint calls. Thank God we have a Lowes in Leesburg. FROM: curts DATE: Friday March 3, 2006 -- 2:15:20 am Jbird- You have no fucking clue what you are talking about when you say mindless jobs (cashiers, lot, night crew) maybe if you weren't such a self absorbed dh that never answers their phones when a cahsier calls for a sku, you would realize all the bull shit cashiers and lot guys go through. Cashiers are tied to their stupid fucking register, so when the dumb ass customer needs help (because you are no where to be found) they bitch and complain to us. Every single thing cashiers do are performance tracked and the bs standards are high, so if you fall under the threshold you hear about it day after day from your fes. HD is too fucking cheap to schedule more than one cashier at a time so therefore you bust your ass, even if the store isnt that busy every single customer has to go through your lane, and the lazy stupid fucking customers expect you to lift their 80 lb bag of concrete, huge chandalier, rug ect. Cashiers have to bust their ass so managers dont bitch to them about lines, they have to know how to use every aspect of the register, how to manage long ass lines and do change orders while sending bull shit strips all at the same time. We never get a break, not even to go to the bathroom, while you assholes in the depts can take a piss any fucking time you want, while we have to hold in forever. You lazy asses in the depts only need to know about one dept, cashiers need to know every dept, whats in the depts, and how to look an item up in the computer bc whenever we call or page you guys for a sku it takes at least 10 minutes and the fucking impatient customer starts to freak out on us. Every month cashiers have to take stupid fucking tests on products throughout the store and you have to score high. Cashing is no where near a mindless job...if anything all you dh's do is go in the back and sit down as much as possible while we are on our feet the full 8 hours. So get a fucking clue when you insult cashiers, let alone lot guys who especially in the summer time bust their ass in 85 degree heat loading some lazy ass' heavy shit all fucking day long. p.s. if you are so intelligent and "mindful" then why the fuck do you work at home depot? You are just jellous of those college kids who "take their problems out on work" because they will actually make something of their lives, while you will be stuck making shitty money working for shitty fucking people for the rest of your life. Fuck the customers, fuck the cocky managers and dh's. FROM: Dave DATE: Sunday March 5, 2006 -- 4:22:37 pm Right on curts you tell em! The cashiers work their tails off!!!!!!!!!!!!!!!!!! FROM: Josh Johnsen DATE: Monday March 6, 2006 -- 4:18:10 pm I don't get it. How can people take specific instances and lump them together to say a company sucks? Welcome to the real world! Business is business - and the business is to make money. You're a sucker if you think Big Box retailers are there to give you love. I've had bad experiences at Home Depot, Walmart, Lowes, and any other number of places from Chiles to JcPenney. So who cares? FROM: Josh DATE: Monday March 6, 2006 -- 4:23:47 pm Curt -- cashiering is as mindless as you make it. Most of the cashiers I work with are mindless because they want to be. If they're hard workers, it's because they want to be. Don't don't tell me you know ALL departments when Sales associates only know one. That's pretty far from the truth. Maybe if you have too hard of a time waiting for people to get SKUs for you, you could learn how to look them up on your own. Or maybe you could learn to work a little faster. FROM: assistant managet DATE: Tuesday March 7, 2006 -- 1:38:58 am Wow.. This is some crazy stuff.. Im not real sure what stores you folks shop from but it sounds like the stores might need your help.. For those of you that really have issues.. On a web page wont fix issues at the stores. and I cant say talking to managers will either but i do know in the San Diego Market all the stores really want to hear what you think about our stores and how to improve them.. Its called voice of the customer.. They have the address on the bottom of the reciept.. Just if you really want to be heard.. Some of the other comments about x-employees- thiefs.. Theifs well you are the ones that make the prices rise and the lack of floor coverage.. I know I have to work for a living. and so do my employees.. The bitter ones.. If apoligies are needed I apoligize// But if you read the stories of what you are all saying no wonder the staffing sucks and the employees are rude your stealing from them yelling at them and calling them stupid.. I take pride in my employees and im proud to say I work with them. I cashier- return lot recieve.. I appreciate all of them and I do not let them be abused by customers , who by the way feel Home Depot Associates need to do everything for them How do you think we can take can have a personal shopper for each of you.. We would be broke.. Dont you go grocery shopping all by yourself.. Its a wonder some can drive its amazing how helpless customers become when they enter a home depot.. But ya know its ok.. We trained the public to depend on us.. But what you need to remember is the growth of the company and the customer demand.. Do me and my associates a favor.. Remember they are working and trying to survive.. Like most people it tough in retail .... FROM: Psyco Joe DATE: Tuesday March 7, 2006 -- 2:02:40 pm Well, here it is almost 2 months since I was let go from the Depot for," Using humor when a customer wasn't in a humorious mood." Since my termination I've been back in the store twice. Mostly to say good-by to friends I didn't see before leaving, but also to pick-up a few project items. Both times I went in, I ended up helping customers and associates that know me and know that I can help them in a fraction of the time they could. No brag, just fact. I was even stopped by a DH who was having a problem with an electrical project at home. It was funny because, while I was explaining his problem, customers would come up and stand next to us, he would say, I'll be right with you." The customer would say, Not you, I need to talk to him, pointing at me," I spent at least two extra hours in that store helping customers and selling products for the Depot. Now that my bitterness is subsiding, I understand that certain ASM's can't take pressure well, so having a shift that is constant with one group of employees, they start hearing the same names from time to time so they just assume that this employee is causing too much turmoil and should be fired. It's true that I'm having a hard time trying to find employment now at age 55. When I left the Depot the other day after helping that DH and those customers, That DH said," Screw this, I'm gonna go talk to the manager. We need you back. You're the only one who knew this Dept." Several associates came up to me and we hugged a few of us cried and told me to hang in there. But after all the Bullshit and wineing stops, this is what it's all about. You don't hear it at work, but all those little things you did while at work, for customers and associates alike, come out when you take a moment to stop and say, I'm gonna miss you, or You're doing one hell of a job or just bring a smile to their face. NOTE: DON'T USE HUMOR. There were even some associates I barely knew, who came up to me and shook my hand and told me to take it easy. So, former, fellow employees, I just want to say, as much as you try to hide it and act like you're alone in that store, We, whoops, You are family. Help out you're fellow asso.'s when you see they could use it and believe me, when you need it, family will be there. I'm gonna miss working with you all. It's been a trip I wouldn't have missed for the World. I just didn't purchase the round trip. You people rock, from the bottom to the top. They just need to weed out those few that ," Use the Cartman, (Southpark) method of supervision. Keep hiting them with a stick and shouting, Respect my au-thor-a-tie! FROM: associate DATE: Tuesday March 7, 2006 -- 11:43:50 pm Curt your a ass.. What do you do for a living? FROM: ron DATE: Thursday March 9, 2006 -- 11:18:30 am sorry to hear about all the problems with home depot, wish i had seen this web before shopping there. FROM: Paul DATE: Thursday March 9, 2006 -- 1:13:50 pm wish i had seen this web before shopping there. FROM: csh001 DATE: Friday March 10, 2006 -- 1:06:02 am Yeah cashiers def. get the short end the stick,least amount of respect by managers, cranky customers, lowest raises ect. No wonder why all cashiers hate the HD, be a cashier for 1 day and you will understand...p.s. it is funny seeing some hd employees think that they are better than others based on their posistion, face it you work in that place, you really have not made much for yourself at all...nothing really to be proud of. FROM: Kelly DATE: Friday March 10, 2006 -- 1:49:26 pm I agree - Home Depot is absolutely the worst. After the latest paint fiasco, I will NEVER shop there again. I purchased 3 gallons of paint there this week, to paint the garage the same color as my house. Unfortunately the painters painted while I was at work, and I came home that evening to find that my garage was painted a different color than my house. I called the store manager, Janet, who assured me that she would replace the paint and pay for the painter to re-paint my garage, all I need do was bring in the paint cans and the swatch I had requested. Unfortunately, by the time that I got to the store, she was gone for the day, and is apparently on vacation for the next few days. The store manager that was there, Nick, not only refused to pay for the painters to re-paint my garage...but acted like he was doing me a favor by replacing the paint that had been mixed incorrectly. FROM: Andrew Davis DATE: Saturday March 11, 2006 -- 6:55:30 pm copy of a message to Home Depot Corporate: FROM: Jack DATE: Saturday March 11, 2006 -- 7:14:09 pm Kelly..just a quick question...did you even look at the paint before you hired and paid people to put it up? If not then who's issue is that, yours or The Home Depot? Thats like buying a car and not test driving, or buying a house and not looking at it. FROM: rita DATE: Sunday March 12, 2006 -- 1:34:46 am Andrew- how does The Home Depot's customer service relate to your bad credit? Home Depot goes through citi bank I believe for their credit cards, and as you know banks love to make money on buyers through high interest rates, anyone who is qualified will get a significant line of credit...based on credit bureau's record of YOUR credit history. Also, anyone who pays bills responsibly will send payments to arrive a day or two early, especially when a holiday falls, it is still your responsibility to make payments on time. So quit whining and quit blaming others for your poor financial decisions. FROM: JBird DATE: Tuesday March 14, 2006 -- 12:52:21 am Curt - I agree with josh, you are an ass. I do cashiering as well and manage my dept. so don't lecture me on not enough cashier appreciation, I know its stressful, but it doesn't take a genius to run a cash register. And thanks for that lecture on the college kids, I am a college grad and I am currently working on a masters degree so I can also like others move out of the Home Depot and have a real job, so kiss it. FROM: Joe DATE: Thursday March 16, 2006 -- 8:55:27 pm I'm a contractor and twice my truck has been broken into and tools stolen while shopping in Home Depot. FROM: remo DATE: Friday March 17, 2006 -- 1:48:43 am Joe, you must be friends with Andrew and Kelly...blaming the hd for shit that is not their fault or out of their control. I love it how people always want to blame others for either something that is out of their control, or for their own stupidity (andrew & kelly) god, i hate stuck up customers. FROM: Dave DATE: Monday March 20, 2006 -- 1:43:14 am Remo, you hit the nail on the head. That is our society today-it is always someone elses fault! I can do no wrong-me make a mistake-no couldn't happen! Take responsibility for your actions people! I work for Depot and I can't believe how generouswe are. Customers take doors home and drill the holes incorrectly and we take them back and eat the cost, order your cabinets incorrectly and we take them back, we have lots of customer who bring their lawn mowers back at the the end of summer, after they have used them for 3 months. Done with that air conditioner-summers over, bring it back so that you can get your heater for winter(that info actually came out of a customers mouth) I think we are way too generous!!!!! FROM: Joseph DATE: Monday March 20, 2006 -- 10:33:50 am we have lots of customer who bring their lawn mowers back at the the end of summer, after they have used them for 3 months. Done with that air conditioner-summers over, bring it back so that you can get your heater for winter(that info actually came out of a customers mouth) I think we are way too generous!!!!! FROM: mellie DATE: Monday March 20, 2006 -- 11:48:09 pm Hi Joseph, I just wanted to let you know that home depot does have a way to track suspicious behavior, all no-receipt returns, we record the customer's drivers license #, and if they are excessive we need to get manager approval and we reserve the right to deny the return (yeah right though, they will never deny anyone!) Anyhow, the only thing that sucks is if the customer has a receipt, there information is not taken down in the computer. Its ridiculous how customers abuse the system though, today at returns my manager made me take back a 2 month old used reciprocating (sp?) saw, and I knew he just used it for what he needed then returned it...I was so mad because it pisses me off when people abuse our system like that. As long as they have a receipt and the item is in "decent" condition we will almost always take it back. About a month ago I had a customer bring in a $160 moen faucet with the banding on it, which is easy to take off and on, and faucets is one item we always get an associate to check, so they open it up and there is about a 10 year old used delta faucet inside! Of course the guy plays stupid and doesn’t even know about it, and his reason for returning it was "he didn’t want it anymore” yeah so our manager returns the faucet!!!! Now I’d say there is about a 10% chance that someone returned that faucet before no one checked, and this guy bought it like that, but yeah right!! Hello!! If people keep abusing returns systems like this (I’m sure it happens a lot at other stores) then we are all going to start to notice prices going up...all thanks to ass hole scammers. FROM: robert DATE: Wednesday March 22, 2006 -- 3:40:25 am if you guys have anything to say!!!!!! talk to the head office in atlanta and talk to them!!!! just reaember that staff at the stores have nothin to do with the bullshit that happens at the stores. i have worked for homedepot for 7 years now and it has treated me good. we are trying are best here and we can not do it all!!!! beacuse they dont have the staff on the floor. anyways that all i have to say about it. FROM: patrick DATE: Wednesday March 22, 2006 -- 3:59:33 am just to let you know the people that work on the cashiers are the most imortant people in the store!!! and trust me they are the most repected people in the the store!!!! FROM: mellie DATE: Wednesday March 22, 2006 -- 2:30:40 pm Yeah for the most part home depot is a good employer, I am a college student and I could not go anywhere else where the company reimburses me for my tuition (they reimburse half the cost up to a total reimburment for $5000/year) where i can work part time, and not have to commit to any sort of long term employment. There are a lot of benefits they offer...of course not everything is perfect, but at least I know as long as I am a good employee my job will be there tommorow, and my check will still hit the bank every week. FROM: I see dumb people DATE: Monday March 27, 2006 -- 6:21:28 pm I work at Home Depot and I will admit that some stupid people work there. Their stupidity and incompetence is rivaled only by the people that shop there. FROM: Cara DATE: Wednesday March 29, 2006 -- 12:00:18 am Yeah I worked at a Home Depot over the summer last year. It was the worst job experience I ever had for multiple reasons. One was that I was a cashier. Now, I'm a good people person, I get commented on it a lot, and I'm not a cheesy-ass B.S.-er either. But I will tell you that those customers were the rudest people I have ever had to deal with. And it wasn't just a couple times a week, it was everyday, almost every hour (depending on the day of the week and what sales we were having). My spirits have never gone down so fast. The other problem which added to the the customer's unhappiness was the fact that Home Depot would fire about 5 people, and hire maaaybe one person, if we were lucky. There was NEVER enough help in any of the departments, and I completely sympathized with the customer there because I needed a UPC code from every department that didn't have a sales rep just like they needed help. It was a vicious cycle. Well, it probably could have been fixed if they just FREAKING HIRED PEOPLE, and had managers that knew what they were doing and weren't too lazy to walk all the way down to the contractor's desk to find out what an angry customer wanted. And that's my speel of the day. :) FROM: heehee DATE: Wednesday March 29, 2006 -- 12:32:59 pm I am currently employed at a HD in FL as a garden cashier. It's sooooo good to know there are sooooo many other HDs out there that are as dysfuntional as ours and employees that are just as disgruntled as many of them at our store are. FROM: Aanen DATE: Wednesday March 29, 2006 -- 3:47:45 pm The store I worked at lost the M part of the sign during some high winds last year. We referred to the store as the "Hoe Depot" #4607 FROM: suicide DATE: Wednesday March 29, 2006 -- 4:05:58 pm if i had to stay in Home depot for 16 hours i would probably commit suicide FROM: rob DATE: Wednesday March 29, 2006 -- 5:23:34 pm wow thats crazy!!! people are stupid sometimes FROM: hi DATE: Thursday March 30, 2006 -- 11:31:11 pm is it true that if you are a college student working for home depot they will pay $5,000 a year for tuition? FROM: mellie DATE: Friday March 31, 2006 -- 1:31:58 am well not so much anymore....if you were hired before 3/1/06 you are grandfathered into the old plan you were eligible for the $$ from day one and do not need to work a certain amount of hours. with approved course work you get 1/2 the cost of your tuition up to $5000/year (including books and fees) it is split up semesterly ex. if your tution was a total of $12000/year and if you met their course work criteria you would get the full 5000. If your tuition was $6000/year and you met their course work criteria you would only get 1/2 that ($3000) you also have to have a C or better in your classes. New plan: everything i said before except now you have to be a full time worker and have worked at HD for one year before eligibility...basically HD keeps it on their benefits profile to look good, even though there are not as many full time college students who work full time...but whatever! FROM: Rich DATE: Sunday April 2, 2006 -- 1:25:37 pm Home Depot gave the employees a 20% off coupon for a "Christmas bonus" good til 4/30. There are some on ebay, but if you investigate. a lot are beng bought up by a "private buyer" Looks like HD is making sure they don't get used FROM: rob DATE: Monday April 3, 2006 -- 4:19:08 am wow thats crazy!!!! people are selling there coupons on ebay. now whats homedepot goin to do? are they goin to take that away from us beacuse these pepole are sellin them on ebay. come on people you are just ruining it for everybody. they have token everything else from us. FROM: Jbird DATE: Thursday April 6, 2006 -- 1:15:42 am Home Depot might as well just take away our "Christmas Bonus", Its not worth a damn anyway. At least a couple of years ago, I could give our $25 gift card we got as a chrismas bonus as a christmas present. Home Depot has gotten cheap with its christmas bonuses, way to support the backbone of the company HD! Typical Corporation bullshit, oh well, thats my two cents. FROM: rob DATE: Thursday April 6, 2006 -- 1:50:51 am i argree with you jbird... homedepot has gone to the shits... they have cut everything already.... and with getting the coupon thats just a slap in the face... but hey thats better then nothin at all FROM: TheAntiDespot DATE: Friday April 7, 2006 -- 6:59:18 pm Rich - "Home Depot gave the employees a 20% off coupon for a "Christmas bonus" good til 4/30. There are some on ebay, but if you investigate. a lot are beng bought up by a "private buyer" Looks like HD is making sure they don't get used" FROM: Dave DATE: Saturday April 8, 2006 -- 9:35:32 pm Hey all fellow HD employees--- FROM: rob DATE: Sunday April 9, 2006 -- 9:56:03 pm yeah i agree with you.. did you know if they fire bob they have to pay him like 25 millon dollars to buy him out.... wow thats a lot of money just to fire a guy.... so now we know where the money is goin. in his pocket FROM: Dave DATE: Tuesday April 11, 2006 -- 1:23:25 am I hope the managers enjoy the bonus they just received-we didn't success share last period. How about you? FROM: rob DATE: Tuesday April 11, 2006 -- 3:16:17 am not us other... but those are the breaks we got to meet sales plan to get it....i think success share is a lot of bullshit... but atlest we get some money if the store makes plan FROM: HD 4724 DATE: Thursday April 13, 2006 -- 11:50:24 pm many years ago, home depot WAS the place to shop...they had 5 associates for every human that walked in the door, there were times that i just wanted them to stop asking me if i needed help.....those days are over and have been over since the reign of bob nardelli began. how was he going to get a company so financially out of control back "on top" ? well as most of you know the easist thing to do to cut the fat is to get rid of employee expense, " do we really need ALL those associates?", not when it can save the company millions of dollars and make us look more financially stable to the stock holders...so HD does what it has to do to make bob and the stockholders happy.......the problem is that now ALL of those customers that were used to going into a store and finding the "retired" plumber were now finding that they had to wait in line for the one associate covering the department....some days not even one associate. it was very irritating to watch it happen, "seasoned" associates were being let go, and generally replaced by associates who have little or no experience what so ever....the training, before bob (BB), was all hands on and taught by people who knew the products and how to use them, today it is all done with a computer and then the associate is given a few hours "without an apron" to sink or swim....most new associates only last a few weeks...its hard to get beat up on a daily basis and feel good about your place of employment....has anyone ever done a study on the number of "sick" days that are taken, generally for the most part not "sick" but mentally tired of being bludgeoned verbally daily.... this should also be studied for the amount of "accidents" that happen at stores that are understaffed....much higher than stores that are staffed....can anyone say "government grant"?.....while i tend to agree with most of what is being said about HD and about customers of HD....bottom line is if you don't like it don't shop there and if you are a stock holder exercise your rights.....BB our slogan used to be "the do it yourself" warehouse...please remember this when you are there, BOB should have taken out a full page ad in all the major newspapers nationwide when he took over that said, Welcome to the NEW Home Depot..Americas DO IT YOURSELF store and he really meant it when he said it....DO....IT...YOURSELF..... there is no love lost , and all those that say they are getting special treatment at lowes....you can thank all the ex HD associates for that, 'cause that's where they go.....good luck and get rid of your stock..... FROM: gilik DATE: Friday April 14, 2006 -- 1:44:20 am My store is generally pretty well staffed, and we still get crazy ass hole customers expecting the world on a silver platter. It pisses me off so much when a person I have never met before treats me like shit for no reason, when all I am trying to do is verify the item he is trying to return, being very polite about it (this happenes about 5 times a day.) Where do customers get off thinking they can act like that? Do they think they are better than the 20 year old college girl working at home depot? A majority of the time it is the cranky snooty assholes who want everything done for them who get pissed off at the hd. I am sorry but if America didnt like cheap prices at a great convience where you can get your 2x4's from 6am-10pm then places like home depot, wal-mart and target would not exist. There is a reason why you can go to a major retail chain and pay a large percentage less than the locally owned store, and that comes with a price...the price of not being a dumbass and finding your item and learning about it on your own. If you want somone to hold your hand and tell you exaclty how to do your project then hire someone or go to your local hardware store and pay twice as much and try getting there before 5 o'clock. People always seem to leave their intelligence, courtsey and patience at the threshold of the home depot doors, so quite possible the next time i get a snot ass hole treat me like shit for no reason mark my word i am going to punch them in the fucking face so hard, and love loosing my job over it. FROM: rob DATE: Friday April 14, 2006 -- 3:45:06 am is my dad said to me!!! the depot just got to big... FROM: HD 4724 DATE: Friday April 14, 2006 -- 10:52:17 pm like i said before, stockholders need to revolt!!!!! and the majority of those stockholders are HD associates......on your choices on 401K most of you probably picked HD stock options.......well, put your money into something else, because all you are doing is paying BOB.......the man is responsible for the rise of profits but the downfall of all that was good at HD....mainly customer service!!!!! for all you customers out there , do us a favor and CALL HD hotline and complain about the lack of staff, on your receipt there is a web site (or HD.com) actually send an e-mail and complain about the lack of staff.......just so the rest of you know, the individual HD"s no longer have control over the number of associates that are scheduled , it is all done according to "graph"...the is a number crunching imbecile in atlanta that says that if the computer program says that we need these many people that is all you can schedule.....and if the computer says that it is right then it must be so....what has happened is very understaffed stores, but what we have done is increased profit by getting rid of employee costs, so bob looks good once again, but customers are unhappy...next time you are in a store and you have to wait in line at the registers , or there is only one paint associate, don't take out your frustrations on them, they feel it more than you do , believe me...., they have NO CHOICE on how things are scheduled, it is the GRAPH.....the only way to change this is to complain , not to or about the individual store, they have NO CONTROL, but directly to HD atlanta.....we have been pushing this since BOB came into our lives, and will continue to push this until he relinquishes scheduling control back to the stores and the individual departments that understand how many people it takes to run a dept. so that all the customers get helped in a timely fashion......maybe someone should talk to the unions about the situation.....that would just chap his behind.....granted i am not a big union fan, but if it helps the situation, that is out of control, it can't be worse than what BOB has already done to the HD image as a great company to buy from or work for.... FROM: HD 4724 DATE: Friday April 14, 2006 -- 10:59:14 pm just another comment....ponder this....the same customer who will complain about waiting in line with two people ahead of him, is generally the same person who will go to costco and wait in line with 3 cart loads ahead of him and not say anything.....average transaction time is under two minutes at the HD, how do i know this, all the cashiers are judged on their metrics, and their individual average transaction time is one of those items....i said AVERAGE transaction, one loaded cart of lumber with the upc's all over the place does not count ....nor the person whose cart is filled with cull lumber since this all has to be keyed in and accounted for, so when you get in line, look ahead of you , small carts, faster in and out....and don't forget ...DO...IT...YOURSELF !!!!! FROM: Dave DATE: Saturday April 15, 2006 -- 3:40:14 am NO UNION!!!!!!!!!!!!!!!!!!!!!!!!! FROM: A Home Depot Employee DATE: Thursday May 4, 2006 -- 11:40:11 am THD is The Hell Depot. Women get all of the easy jobs and men get to tote the bale, or brick, or refrig, or what ever in the hell anyone yells for. ABSOLUTELY NO RECOGNIGTION of whether a person does a good job, a bad job or an excellent job. You are all just a piece of meat in the communist society of Home Depot. Every kind of discrimination, harassment and unfair treatment know to man and not known by the Feds. Mamas don't let your babies grow up and work for Home Depot. Management? The most incompetent collection of idots know to man kind without a doubt. What would you expect. When you are raised up with abuse you will be an abuser. Do not believe any word out of their mouths or written. 1000s of policies and only about 20% are adhered to. If you work for Home Depot you most certainly will not go to Hell. You will have already gone there. Oh yes very few women managers except air head HR managers. Kitchen designers are chosen for their tight butts, not what is in their heads. May each and every one of their stores, wind up in the garbage heap with WT Grant Sambos KMart and the like. FROM: A Home Depot Manager DATE: Thursday May 4, 2006 -- 11:46:57 am To all of you ignorant Home Depot customers defending us. Thanks. The world needs more idiots. We lie to you, cheat you, never have what is in our ads, have 6 different versions of our return policy, nearly kill your friends and relativeS that work for us, THROW AWAY ENOUGH MERCHANDISE TO REBUILD THE GULF COAST AND NEW ORLEANS and you still bring your dollars to us. SUCKERS. FROM: RAT FECES DATE: Thursday May 4, 2006 -- 12:01:01 pm Rats all over the store. Customers complain but nothing happens. Rat shit under the counters on merchandise running all over the place, eating holes in anything in a bag, and not 1 member of management gives a rat feces. The rats must know it is Home Hell. FROM: Paul DATE: Thursday May 4, 2006 -- 5:47:14 pm "Rat Feces" seems appropriate here. FROM: Linda DATE: Friday May 5, 2006 -- 1:05:43 pm NEVER use Home Depot At Home Services!!! They SUCK! FROM: Sam Dunkinweiser DATE: Thursday May 11, 2006 -- 9:07:07 am I worked for Home hookup. Check this. Company policy against having a cell phone on you, but 80% of employees have cell phones talking to their kids, wives, hoes, drug dealer or anyone else, while customers go without service. Hookup central when most employees including managers are spending most of their time trying to get laid with other associates and customers. If you are a manager and screw 1 of the female associates, she gets laid off or reassigned and the managers goes on to his next promotion. Sure there are policies but no associates follows them including the idot HR Manager. You have idiot HR managers turning out these schedules from Hell, effecting hundreds of associates lives, that can barely log on to the computer to plug in bodies into the schedule. Don't believe the Bull Shit about giving money to Katrina victims by the great Home Depot. That money was donated by the low wage associates not Home Depot Hell. FROM: Carter Franke DATE: Monday May 15, 2006 -- 1:20:28 pm 50% turn over rate tells about the hole hell (or hell hole) story. Much worse than working in a coal mine. Coal miners have a union and much less danger of being killed. Even mine owners pretend to care. Hell Depot management openly doesn't give a damn. FROM: Frank Valet [E-Mail] DATE: Monday May 15, 2006 -- 1:42:12 pm Saw a Hoe Depot fork lift driver forced by a manager to load for a customer in a lightning storm. The poor guy actually did it. Saw an assistant manager making out with the credit clerk in his office. Don't attack Iraq; attack Home Depot. Much bigger terrorist organization. Their weapon of mass destruction is employee and customer abuse. Want to know why the world hates us. Because companies like Hell Depot and our government, doen't respect anyone or anything. An All American Company. FROM: The Tank DATE: Tuesday May 16, 2006 -- 2:01:52 am Such a great weekend at the Deeps. Our area had severe rainstorms on Saturday, and boy did it come down. So the roof in our store is (almost) flat and the rain drains to drain pipes at the front and back of the store. One of the pipes came loose from the ceiling and didnt fall, but didnt connect to the hole in the ceiling anymore. So the rain POURED in ON TOP OF THE DRYWALL!!!!! $16,000 worth of drywall was ruined and soaked. On top of all of this, the entire drywall area, contractors registers, lumber aisles and parts of millwork were flooded. For what home depot has done to me and the rest of the employees this was so deserved. FROM: Home Depot Victim DATE: Tuesday May 16, 2006 -- 4:52:31 pm 5/15/2006 FROM: Bradley C DATE: Monday May 22, 2006 -- 4:36:19 pm Do not buy anything from home depot. com if there is any chance you might need to return it. They have only one # to get return code, which is neccesary to have in order to return goods. I have spent TWO HOURS ON THE PHONE AND NO ONE EVER ANSWERS! THER STORES WILL NOT ACCEPT THESE ITEMS BACK FROM: Traci DATE: Tuesday May 23, 2006 -- 10:00:38 pm Whatever you say about Home Depot is a bunch of Bull*@?! I work for them and we don't have a security guard that sits on their ass all day. We don't have any security guards period... We may not be the biggest store in the United States, but that doesn't mean anything. Just because you don't like the store doesn't mean a damn thing. And for the people that say that women get the easy jobs at the store, is a bunch of bull... I am in charge of the delivery department at our store and it isn't a bunch of sitting on your ass or twiddling your thumbs, I bust my ass all day long pulling orders and whatever else needs to be done for every customer. I drive the fork trucks and the reach truck so I am utilized all over the store. I am one of a few that can handle that kind of job in our store.. I wouldn't have it any other way.. I like being busy... I don't like sitting on my ass at a computer all day pretending I am working... I actually work... FROM: james DATE: Wednesday May 24, 2006 -- 4:48:01 am you can do it !!!!! we will not help you!!!!!! FROM: rob DATE: Wednesday May 24, 2006 -- 4:51:32 am its funny how people bitch and wine about home depot! but they will still come back to shop. i have worked there for 8 years and treat me pretty good so thats all i ask for. FROM: CHris DATE: Wednesday May 31, 2006 -- 10:59:31 pm Hey Traci, your busting your ass for nothing. FROM: rob DATE: Thursday June 1, 2006 -- 1:53:03 am i dont think its the management thats the prob! i think its the head office they come out stupid things without thinkin about it!!!! the management just goes by them... your right about one thing the ceo should be fired!!!! all he cares about is the money!!!!anyways thats all i am going to say about that.....home depot is a good company to work atlest i get a pay check every two weeks not all jobs out there you say about that FROM: Ginny DATE: Friday June 2, 2006 -- 9:52:43 pm I work at the HD... you customers who come in and start asking a Kitchen & Bath associate about lumber are dumb as a doornail. Go to the right department and start asking your 20 questions. You all ask for it. Plus we are only human just like you so don't think one associate can help 10 customers at one time. Get a brain. To the ex-HD associates who are bitching... this is a retail job just like the others out there... what do you expect? There are tons of other retail jobs out there that will pay you less for doing the same job at HD. It's not that bad. FROM: Scott DATE: Monday June 5, 2006 -- 2:09:12 pm when I was injured on the job, the LP gave me so much trouble, telling me that he KNEW I was hurt off the job or was faking. They finally paid for my surgery. When the Dr did my disability tests, the LP told me I'd get compensated after I left Home Depot. What a fool, I actually believed him, now it's too late to collect. There's a two year time limit in this state. When I was injured again with a second small disability, I went shopping for lawyers, none of them wanted to help on such a small settlement against HD. FROM: Brasi DATE: Tuesday June 6, 2006 -- 10:58:02 pm Yeah, HD is the fuck-pit for guanophytes. After dealing with their ineptitude for 2 months of home ownership, I was gleeful just to get a 'fuck you' in at a manager before he hung up on me. I don't think I've done that since the schoolyard, but you all are damned fools at that place. FROM: ooooo DATE: Wednesday June 7, 2006 -- 3:18:20 am hey all we are there is to help the customers......... we people say to me you are a slacker i draw the line i work hard there... but the atmost repect from the managers and the employees... you can do it we can help!!!!! FROM: rob DATE: Wednesday June 7, 2006 -- 3:18:39 am hey all we are there is to help the customers......... we people say to me you are a slacker i draw the line i work hard there... but the atmost repect from the managers and the employees... you can do it we can help!!!!! FROM: Claude Pari DATE: Tuesday June 13, 2006 -- 10:54:14 am Home Depot really sucks. FROM: Aanen DATE: Tuesday June 13, 2006 -- 11:19:54 am When did they stop the tuition reinbursement? FROM: Gorge Bush DATE: Saturday June 17, 2006 -- 9:17:51 pm Sponsoring Fathers Day my Ass. You could find any associate to buy a hammer in that Hell hole. FROM: Grant DATE: Tuesday June 20, 2006 -- 11:57:51 pm I have worked at the Home Depot for 5 years and they have been great to me. They work with me on my schedule so I may close 1 or 2 nights a week and maybe have 2 Sundays and 1 Saturday off a month. The thing is, if you come to work and do your job , they are more likely to work with you on certain things. The ones that are always late or always calling out sick will not get any support. Bottom line is that they know who works and who dosen't. As far as pay, there are alot of empolyees that make 14,15,16,17,18 plus an hour , so it all comes back to the interview. So if you feel under paid, the only person to blame is yourself! As far as the nasty customers, its retail. Just deal with it. FROM: jammer DATE: Friday June 23, 2006 -- 9:28:54 pm i work @ the H-D, and love it, but one thing i found out is yes they care nothing for the workers , but when i started i made my mind up i would do the best job i could, not for them but for me, self satisfaction, i wanted to see how good of a job i could do,( was offered a supervisors job in 3 months but noooo way) i greet each customer walk them to other depts, tell them thanks for shopping @ H-D, go out of my way to just help them i nlike talking to folks and i realy have learned alot, i dont own stock and wont. the ceo never worked at a retail store came from GE, and yes a lot of what is said above is true, but i hear the same about lowes, wally world ect. its all about money, i have made some very good friends see alot of old friends,, but just keep in mind we all gotta work if you dont like it quite..and if and when i get all i want i will, its a job, ..one more thing i had the same bad experience at lowes did i get mad nope..not worth it...and yes i try to help the local small town stores even if it costs more ( within reason)....jammer FROM: Jay W DATE: Saturday June 24, 2006 -- 12:05:03 am I have heard several people mention that HD sells inferior versions of brand named products such as DeWalt. The theory is that HD tells DeWalt that they will sell at a certain price, so DeWalt must use cheaper parts to meet the price. However, I have compared prices and HD never undercuts other retailers. In fact, most often, prices are the same. I believe that this is just an urban legend. FROM: ooo DATE: Thursday August 10, 2006 -- 5:15:23 am you can do it we can help
From: Crack
HD (as a former MGR) DOES in fact treat it's people like garbage!! Not like the old days of Bernie and Arther. HOWEVER, many stores are a product of their environment, they are brought up in a world of disrespect and rudeness. Most of all their communities dictate the outcome. (little hint: for the most part those who are aggressive and otherwise and ass, mind you I said for the most part, on this post...... that IS the way they treat customers, because that is the way they are trained, BY THEIR ENVIRONMENT>>>>or their community.) Their will be the NAY sayers, but piss off, I have been in 5 stores, in 4 states.....in 10 years. There has been absolutely incredible people, incredible sales and vise versa. Get a grip.
From: Monique Danielle
(URL)
I agree, Home Depot has the worst customer service ever. We have had several negative experiences with Home Depot. Today was the final straw.
I ordered a $1300 Teak Patio set last weak. They told me that they would deliver it on Saturday, but did not give me a time. On Saturday I left the house for two hours - and of course that is when they tried to deliver. So, no big deal. I called to reschedule. Now is where the big deal comes in. I called and was transfered to someone. He said, "I can't help you, you have to call back." I asked him if he could transfer me, and he said "no, you have to call back and ask for the special services desk." So I called back and asked for the special services desk. I woman answered, cut me off in the middle of my first sentence, and put me on hold. I waited on hold for 12 minutes. Then while, still on hold, I called them from another phone. When I called they transfered me to special services and the same woman answered (she had a distinctive accent/voice). I told her that I was on hold on the other line for 12 minutes and asked when I could get help. She told me that she had to cut me off because she had customers and that she would call me back within ten minutes or less. I waited 30 minutes, and still no call. So then I called and asked to speak to the manager. I was put on hold for five minutes, then the line went dead. So then I called again and asked for a manager. I got a manager. I asked if he could reschedule my delivery. He said that he would. When I asked what time, he said that he could not say. I asked if he could give me some kind of window, like afternoon, and he said no. I told him that I have to be out of the house for one hour on the day of delivery and asked if he could be sure that they not deliver during that time. He said no, that they deliver however their route works, and if I'm not home, then they have to reschedule again. Now keep in mind, I'm paying for the delivery, it is not a free service. So, I said if you can't even work around one hour in my entire day I need to cancel the order. He told me that he could not do that right now. I asked him why. He said because he was not at a register. I said, then put me on hold and go to a register. He said that he couldn't do that. So then I asked him for the name and address of his regional manager. He said that he did not have that information. I hung up, called back, spoke to a cashier and got a refund. I will NEVER NEVER NEVER NEVER shop at Home Depot again. This was the last straw in a long series of horrible customer service. I find the service to be much better at Lowes.
From: Dave
Monique----of course you don't care that by leaving the house for 2 HOURS you wasted the delivery persons time(they had to pull your delivery,load it, and then unload it back at the store.) and also denied another customer(who would have stayed home)a delivery. You will never shop there again-GOOD
From: Jay W
Dave---You are an Idiot. How does that Home Depot cheerleader outfit fit, anyway?
From: Aaron
I live near a new Home Depot in Apple Valley ,CA. In that store i have seen managers yell at associates on the floor. To me that in unprofessional. I have delt with employees who were not properly trained. My neighbor already had to go back because they over charged him on an installation. The HR insulted my friend because he applied there, and he had a DUI. He doesnt drink, but yet she tells him that he has to stay sober for 6 months before she can interview him. Hes been sober for 2 years. I would rather go to Lowe's which fortunatelly is across the street from this suck ass store. For all you Home Depot employees or former Home Depot employees. I am sorry for your pain. By the way, there is an online petition to boy cott Home Depot, check it out and sign it.
From: Myself
New tag for Home Despot:
You can do it? Can you help? They've actually put a banner up in the breakroom that's a letter, allegedly from one of the founders, which says that everything he has -- his house, car, kids' education, and so forth, are because of the customers. Well... I have an idea: How about a banner next to that one which reads: Hello! Thanks for the $210 million golden parachute. Bob Nardelli At least that one would be closer to the truth of the present (and long term) attitude of arrogance at Home Depressing, er I mean Despondent, um, Depot. Despot. Uh, whatever.
From: Jennifer
Why do you say Home Depot is "hell". I just started employment there 2 days ago, and have heard nothing but good things (preemployment, and current) about working for The Home Depot. Your input would (I feel) help me to possibly understand more fully the experiences I will have at Home Depot. I hope though, that you are not chalking up one bad experience you had there as your sole opinion on the stores. I'm sure they're not all bad, unfortunately, some Home Depot employees are better than others with their customer service and product knowledge. I feel that they should not sway your thoughts on ALL Home Depot employees though. I know I'm going to try my best to exceed in my role at The Home Depot. Please, explain to me though how you feel that Home Depot. is "hell", I'd still like to know what I have possibly gotten myself into. Thanks.
From: Ted
All retail is terrible work. Customers get screwed and take it out on the usually innocent employees thus lowering moral and customer service overall but they have a right to be mad, it's their money they're spending. It's a vicious circle. I have worked at h.d. for about 2yrs as a department supervisor and it has been a bad experience overall but it pays the bills. I will be starting a new job soon and leaving retail for good, I even turned down assistant manager training (you would think they would figure it out), I have worked retail most of my life and the workers are treated like shit from most management and customers the bigger the company the worse employees are treated, you are the scum of the earth and a glutton for abuse, so anyone considering it, don't and anyone who likes it, there is something wrong. Learn and trade or go to college and get a degree and get a job you will like or suffer the retail employee fate. Home Depot thinks they can change since that evil fuck Nardelli is gone but they were there with him when he made it a the terrible place it has become it won't get better, at my store right now the manager, and the district manager are mormans and assistant managers have a hard time promoting if they are not...hmmm. I will not shop there after I leave and have nothing good to say about the company, don't shop there and don't work there.
From: Badure
There's one guy in electrical at 4607 who absolutely hates HD. Yet for some reason he hasn't left. He was bitching about the store when I worked there and that was almost 3 years ago!
Half of the assistant managers, the really nice ones, left and went across the street to lowes. The worst position has to be the lot! The only thing good about it was the tips. Screw giving HD the tip money! Keep it, on the lot, you EARN it!
From: Carl
Just finishing a short term in Home Depot Electrical. Hard working people in all departments. I've had a number of customers tell me they just came from Lowes. The sales person they spoke with there did not know much....all other help ..out to lunch. A state of flux in hiring is just the way these places often have to operate.
You can bad mouth the big box stores all you want. Until you have worked in one you are clueless. I'm glad to be leaving but it has been some of the best experience I have ever had. The clueless customer to sales person is 100 to 1.
From: tr
Just some things first off. To the ones who work or have worked for home depot. When it comes to retail home depot isn't the first and won't be the last, it doesen't matter if you work at home depot, target, wal-mart, best buy, whatever you're basically going to have the same problems. The only key differences are you might have a good manager or a shitty one, if you happen to have a good one you better pray he doesen't get transferred or promoted but most of the time your average associate will go through plenty of management changes and what sucks usually when a good manager gets promoted they turn from a good manager to a shitty district or regional leader (don't understand that one). Unfortuanly it always seems like when you get the shitty one they are there for awhile until they quit or do something REALLY stupid. There's never or rarely is over-time, forget a weekend, have fun on the holidays. Speaking of hours I actually had a manager once that if I could prove it get her in deep shit for changing peoples clock ins and outs so they wouldn't get over time so she could get her bonus this wasen't at home depot though. Yeah how would you like to not get paid for 30 minutes that you actually worked? I aint no volunteer not in retail hell nooooo.....
To the customers. You may prefer target over wal-mart, lowes over home depot, circuit city over best buy, pep boys over mr. tire, or vise versa. But really they are generally the same and you know you ACTUALLY hate them all. NOw of course we talk about mom and pop stores and how they get screwed by big buisniess and how the smaller ones know there shit better. There is always a trade off, the smaller buisiness may have better customer service and expierence and quality that's because they have a lower volume to deal with yet you still shop at evil big buisiness places, why? More selection?One stop shopping?. NEVER EXPECT THE HIGHEST QUALITY MERCHANDISE FROM BIG CORPORATE RETAIL SETTINGS, this should be common freaking knowledge by now. That's just like you never hear about the best burger places, sub shops, or pizza places being dominos, mcdonalds, or subway it's always some local joe schmmooo place that puts out the quality stuff. That's because big buisiniess franchises are cookie cutter places that mostly hire the highschool and college aged part-timers who don't really care about your hamburger and aren't planning on being a chef in theire career lives. THe joe shmoo place specializes and openeded the place for a reason, cares about the taste, size and texture of your hamburger, and will teach who they hire to care and if they don't will fire them in a 2nd. Big businesses push customer service but in all reality they care more about saving money. And generally big buisiness is cheaper for you so naturally you are going to get shitty customer service some how, low quality product, and to much traffic in the parking lot. Noowwww if you can afford quality then you are a dumb ass for seeking service in high-volume retail. My advice is this, DO YOUR OWN RESEARCH on the internet, ask real proffesionals about home imporvement projects. If you can do it yourself or have a friend that you know or have a friend that has a friend, USE THEM. It will save you time and energy. I've never used home depot services and have never heard complaints about them, and I don't have to hear them or use the services to know that it's at your own risk. There is tooooo much politics and bearucracy (blah) in retail to use thier services to install my kitchen, my flooring or what have you. Granted they might get it right but you never know what your gonna get in retail. Although this is pretty much true with any contractor or installation company but in big retail it's just tooooo easy for people to screw up. But I'm the DIYER in anything anyway I don't trust anyone with anything unless I know them well. If I go to buy almost anything or have a project I will research till I can research no more and network network network. And doing stuff yourself rocks anyway cause then you can bragg about it.....;)plus if you have a friend do it and they screw it up, it's way easier to make them pay for it or fit it and if you have to sue em it's way easier to win in court.
From: Shawn
I like Home Depot and have had grea success buyiung things there. However, Lowe's has been a pain in the ass. To Hell with Lowe's and its affiliates.
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