Craftmatic II Adjustable Beds

FROM: Chris [E-Mail]
DATE: Monday May 13, 2002 -- 12:25:06 pm

They don't tell you the price either, but financing is available. A bed should not cost so much that it needs a financing option. Odds are, most the geezers that buy these things kick it before its paid off ;)

FROM: Marcus Mackey
DATE: Tuesday May 14, 2002 -- 4:46:34 am

Ummm, my grandma has one of them upstairs. It's not the "Craftmatic" from their online TV ad, but it's a clone that I think she got through Sears or J.C. Penney or some other national retailer. She's had it since right after we moved into Lyons (from BERWYN!! Ode to ye Son of SvenGhoulie-heads) in 1990... things still chugging along strong after all of these years. From what I'm gathering, the Craftmatic's are rip-off's in terms of cost, even with the 25" TV tossed in. Wonder if we'll see 'em tossing 46" rear projections in, in a few years when 25" TV's cost as much as a bag of peanuts at the ballpark. Then again, we'll all probably be investing in Plasma (not the blood, but the TV's) by then...

FROM: mel
DATE: Wednesday May 15, 2002 -- 2:51:51 pm

What I want to know is what is a Craftmatic I??

FROM: JAMES ROBINSON
DATE: Friday September 27, 2002 -- 4:39:20 pm

I have owned a Craftmatic bed for years and have found it to be the most comfortable and the best value for the money in the long run.

Thanks
James

FROM: Dan Heric
DATE: Saturday November 9, 2002 -- 1:34:39 pm

Craftmatic has a 500.00 restocking fee that they don't tell thier customers about. When you call to tell them that you don't want the bed because you don't like it they are rude . Read your contracts before you sign. Because after you are stuck.

FROM: Dan Johnson
DATE: Friday February 21, 2003 -- 8:26:30 pm

I've been sleeping on a Craftmatic bed for 16 years; worth every dime.

FROM: Robert Broussard
DATE: Monday March 17, 2003 -- 12:04:33 am

I sleep 6 to 7 hours a night now on my Craftmatic compared to 2 to 3 hours per night previously and my back no longer bothers me as before my Craftmatic. Hasn't cured anything, but sure helps a lot!!!

FROM: Acie Austin
DATE: Wednesday May 21, 2003 -- 12:26:23 pm

Biggest scam on the market. The lifetime guarantee promised by the salers person is no good. The hand control went out in 6 months, and sure enough, the hand controls are not covered in the guarantee.Probably nothing else is either. Could have bought three electric beds for what we paid for this one. BIG SCAM, in my opinion.

FROM: Gerald Emery
DATE: Wednesday June 18, 2003 -- 6:29:21 pm

I am also one of those that didn't like the craftmatic bed ......and......they would not take it back. The people are rude and they play a nasty game of "you have only 5 days to cancel" and after that you are hooked. I am taking it to court and see what the law has to say.

FROM: Angela
DATE: Saturday January 3, 2004 -- 8:13:09 pm

I am only 25 and Love the Crafmatic bed, i got it during the end of my 3rd pregnacy and love it each and every night i get into it. It is worth every dime. The people i have spoken to in the company have been nothing but wonderful to us.
Thanks
Angela

FROM:
DATE: Sunday January 18, 2004 -- 12:17:35 am

FROM: Jim
DATE: Monday February 2, 2004 -- 12:12:14 pm

My wife and I both have back problems an purchased a craftmatic after being told it came with a wall hugger feature. This was necessary because my wife is short. The craftmatic cost us $1200 more than a bed we could have had locally and arrived without the feature we so wanted. Craftmatic appoligized, admitting that their salesman misled us but they refuse to take their product back or refund our money. (p.s. the Ohio Attourney General is sueing Craftmatic right now.)

FROM: Mary
DATE: Thursday April 1, 2004 -- 10:46:35 am

Interesting to read both the positive and negative comments. I am looking to purchase an adjustable bed and by chance came across your site.

FROM: rita gardner
DATE: Monday August 16, 2004 -- 1:25:02 pm

My mother bought a craftmatic from a high pressure salesman. She had purchased one years before which the hand controls went out and the bed stopped working within about a year. When she called to complain they never came out and fixed it. Then they talked her into another one in which they said it was a $4,000 bed they would sell her for $2,500 because of the trouble she had with the old one. Wrong the bed they sent and set up was worth probably $500. We stopped payment on the check and told them to come pick up the bed. They made two appointment to come get the bed. No one ever showed up. Of course they said no one was at one. No true. So we have turned this over the State of Fla. Attorney Generals Office.

FROM: Julie
DATE: Tuesday June 14, 2005 -- 12:59:53 pm

It is now 2005 and my parents just gave this company, Craftmatic, $7200.00 for two beds! Now all I can do is hope you positive folks are right and we have better, more ethical salespeople here in Michigan. Deal was done before I came into the picture. Don't mind spending the money, but I do mind the "no refund ever" part of the contract. It had better be good for them or there will be another lawsuit in the future.

FROM: R. Watson
DATE: Monday July 11, 2005 -- 1:29:42 am

These people are very difficult to deal with. MAKE SURE you know what you are doing and don't believe anything you are told without first checking it out!! Buy with a credit card or other financial instrument that allows you to GET YOUR MONEY BACK!! My parents were taken BIG TIME. What a shame!!! SHOP for better values and better terms and better Companies.

FROM: Jeffery Converry
DATE: Wednesday July 27, 2005 -- 8:59:42 pm

Bought a Craftmatic 6 months ago and have never slept better and my back pain is gone...no longer am I sore in the morning. Yes it is more expensive, yes they make you feel alot better and sleep better. It cost me less than back surgery! The higher price is SOOOOO worth it!

FROM: Sammy Reed
DATE: Thursday July 28, 2005 -- 2:55:02 pm

...and that TV is jammin', too, right?

FROM: Dave Harkins
DATE: Tuesday November 29, 2005 -- 4:27:02 pm

I actually "worked" for the company for a few days. Everything was a lie from the beginning. They lie to you to set up an appointment. They lie once they get into your house. They will lie and make up stories to get you to buy. The salespeople are slimy and so is everyone in corporate. The bed may work out, but if anything ever goes wrong, don't think it will ever be fixed or replaced. Oh by the way, there is no TV! They say they will credit the price of the TV to your purchase price and THERE IS NEVER ANY INTENT TO GIVE YOU THE TV. It isn't even an option once you decide to purchase.
Beware of this "company".

FROM: William Brown
DATE: Monday December 19, 2005 -- 4:14:45 pm

We recently bought the Craftmatic II and have asked them to take the bed back we where to late and now have to pay Hc Processing Center this is a finance company that has a card called the HelpCard the healthcare credit card we where late on the the first payment and they charged us $41.50 charge which is $39.00 delinquency charge and a monthly service charge of $2.50 will some one tell me where we can get help about this we do not want the beds but they will not take them back because it is turned over to finance company now.we do not want to pay this company any more is it legall for them to do this. Please some one help us on how to defeat this scam we got into.

FROM: Paul
DATE: Monday December 19, 2005 -- 6:28:02 pm

Only if you tell us if you got the free TV.

FROM: barbra1719
DATE: Sunday January 1, 2006 -- 10:26:29 am

just had a craftmatic salesman come to our home. did not make any appointment with them. only wanted info and price list. tried to keep him out but, my husband let him in. man what a bunch of lies he had for us. the price came after 2 hours of crap. i have never seen anyone like this guy except on "CHARMED". this would have been one of the demans who turned into a snake right before your eyes. are there any stores that let people see what they are buying when it comes to an adjustable bed???????/?????

FROM: Mike O.
DATE: Friday January 6, 2006 -- 7:35:38 pm

I was thinking about getting this Craftmatic bed,but after reading these comments I will not even consider it.

FROM: Rob
DATE: Friday January 6, 2006 -- 10:21:39 pm

I am supposed to start training for Craftmatic this coming Monday, does anyone have experience selling for the company?

FROM: Rob
DATE: Friday January 6, 2006 -- 10:37:22 pm

And what is the average first year's income? Is this something to stay away from?

FROM: dan
DATE: Friday January 6, 2006 -- 11:05:36 pm

Rob: might want to ask them about that free TV

FROM: Barbara
DATE: Saturday January 21, 2006 -- 2:04:48 pm

We bought an adjustable bed called a tempur-pedic, but it is made by legg and platt really. We bought it from Mattress Firm in St. louis. The first night my husband put the head and foot sections up, and the motor blew out. They replaced the bed the next day. The second one makes aweful noise when the vibrator feature is turned on, and they are bringing a third bed today. I hope it was a fluke! We are a very young, 51 year old couple. Ha, Active and healthy. Don't wait til you're old to enjoy the comfort of watching tv in one of these beds. The position is great, no need for a stack of pilllows cramping up your neck. And hard working legs love the elevation.

FROM: arabella
DATE: Sunday February 5, 2006 -- 5:02:48 am

I have just bought a Craftmatic bed it was a lot of money but let me tell you it's the best money I have ever spent.....

FROM: not from craftmatic
DATE: Sunday February 5, 2006 -- 8:38:51 pm

When I purchased the Craftmatic bed I recieved the free 25" television. I haven't had any problems, and I have been sleeping better than I ever did before. No more back pain! When they delieverd the bed, they gave me a back massage and also made me a big pretty cake! The cake was really great!

FROM: Angel
DATE: Monday February 13, 2006 -- 11:42:54 pm

Hey, thanks for the heads up!! I was considering getting one of those things but not anymore. It seems like more of a hassle than a help.

FROM: DanDara
DATE: Tuesday February 28, 2006 -- 3:34:04 pm

Any body know any thing about a guy that works at Craftmatic Corporate by the name of Stuart Weinerman? If so, let me know.

FROM: rich
DATE: Friday March 3, 2006 -- 6:25:44 pm

this message is for rob. did you ever train with and or start working for craftmatic? i was suppose to start also but am really concerned. i would appreciate any info you have.

FROM: lorraine king
DATE: Wednesday March 15, 2006 -- 4:06:10 am

just a word of advice, if you cannot get through to an operator to speak to someone at Craftmatic beds, don't listen to their telephone options, they will never answer calls regarding customer services, complaints, deliveries etc.. Best to get through using the accounts options they are ALWAYS keen to answer phonecalls with money attached....in fact I was able to cancel an appointment via this which leads me to beleive there aren't many people working on the phones. Always ask for the operators name.

FROM: Susan Gordon
DATE: Thursday March 16, 2006 -- 7:29:36 am

It is interesting to read these comments.

No company stays in business selling high ticket price items for as many years as craftmatic if they are selling junk and ripping people off. I am not saying that the distributorships are without problems, but I don't know of any mattress manufacturer who takes a return on a used bed. You can't resell a used bed. Would you want to be the unsuspecting purchaser of a used bed?

Salespeople are salespeople (buy a car lately?) they don't create the prices of their products they just do their best to make their living. Some are honest, some are not, but common sense tells you that word of mouth would have destroyed this company if the negatives were true. I'm sure there are incidents for a few consumers that need resolution, but what product is fool-proof?

The majority of people who buy a craftmatic bed are satisfied with their purchase and recommend it to anyone who asks, but those who have had bad experiences immediately decide they were ripped off. I purchased a brand name king size bed in a department store for almost the price of a craftmatic. It had a warranty, within a year it began to "sway" in the middle, I called the dept store, was sent to manufacturer, and after many more phone calls and months of this discomfort, a claims adjuster finally showed up only to tell me that the "dip" wasnt deep enough to call for replacement. I chalked it up to experience and then made the purchase I wanted to before settling for a not so cheap alternative, A craftmatic.

As for those who were considering a craftmatic and decided against it because of someone else's experience, it is probably your mistake and you might live to regret it as I did. If craftmatic was ripping people off, considering the wealth of that company, a smart lawyer would have already made his fortune on a class action suit and put them out of business long ago. But, if opinions of unknown, unseen, folks on the internet can put you off a purchase, rather than the visible success and longevity of a company, that's just how it is.

FROM: Eek
DATE: Thursday March 16, 2006 -- 7:14:06 pm

Sounds like somebody has a crush on 'Craftmatic'.

FROM: hungry not stupid
DATE: Wednesday March 22, 2006 -- 10:56:08 pm

I have some healthy skepticism re: the "opportunity Craftmatic is offering to newbies/salespersons. so i want to air it out and maybe get some feedback from real world experiences out there. like the clowns that spew drivel on behalf of politicians, all of them,
it's pretty obvious when someone is sheiling for a company, any company and it's obvious too when someone is just taking a dump on the mattress just because they couldn't get the deal right or whatever..... but!, there may be some legitimacy to the claims others have made.
it's true, no one's gonna take back a mattress but this is more than a mattress. it's also mechanical and electrical/electronic too. if that stuff fries out or doesn't perform as advertised, they should take it back.
so.....I read an ad in the local paper. i called them and left my info. i dialed in for the approx half hour phone thing they do for prospective salespersons. i'm intrigued but mostly by the potential for a decent paycheck. i understand after having listened very carefully that the primary market they look at is seniors. that makes sense to some degree because
A: they would need something like this more than a 30 year old might.
B: they might have some money to spend on an expensive product.(or not)
what i came away with after listening to the schpiel(?)
1: one will be spending their own money to drive the avg 50 to 100 mile radius EACH day to visit the potential customers (3 on average a day.)
that's not a bad thing but the only driving reimbursement you'll get is a tax writeoff because "you're an independent contractor".
2: they 'suggest" that you take a gift or cake or something to encourage the potential that the folks you are meeting with will like you. their explanation: it's an old school thing. a gift to the persons you visit(seniors remember?). that kinda works but i'm thinking(devils advocate)some folks would be put off by that gesture because they could see it as a "hustle" and then you're starting out in a hole. oh and...you'll be buying the gifts too out of your own pocket. they stated they do reimburse you though.
i don't like the idea of leaning on people especially older folks. they deserve better and unfortunately because $ is king, some guys and gals will do the level best to close the deal any way they can..
there is a training period of 3 days and you're buying, the hotel that is. again they say they will reimburse. and that ain' t bad either but i'm kinda thinking, if this company is so certain as to the quality and desireability of the product, wouldn't they be paying your expenses upfront to go to school?. maybe the logic is: if you pay for it, you'll value it more?.
it's getting expensive now isn't it. at the end of the first WORK week i would have spent an average lo/hi 150 to 300 bucks(guesstimating) on gas, food, etc and cakes too! to get in the door. it ain't a bad thing it just sounds a little lopsided.
okay that's it. i'm on the fence, i know there are those that would say"you gotta spend it to make it" and "it's an investment in your self" etc. i got all that.
i'm more curious than worried but i would like to know if there those out there that have done the drill, and come out the other end on top/bottom. if i go through with the school for 3 days, i'm also saying no to several days of work i already have plus my out of pocket stuff. though they say they will reimburse!
in closing i ask; is the following quote for real????
"they gave me a back massage and also made me a big pretty cake! "
i'm thinking"oh my god i thought i would be taking them a cake not making it!"
can you imagine? 3 calls a day, times 5 days...that's 15 cakes A WEEK, 60+ cakes a month!!!!! you gotta buy and deliver. someone could get rich offa me, and it's the baker.
Over to you all. thanks!
hungry not stupid

FROM: Pos
DATE: Wednesday March 29, 2006 -- 9:25:33 am

In response to the last comment. I live in the Uk and I am currently investigating the possibility of working with Craftmatic. I have been on their conference call and spoken to one of their managers also. When asking about potential earnings and the like , the answer usually is "whatever you can make of it" Interestingly they said that the Hotel training 3 days would be paid for , with all expenses. I would never do it if I had to pay for the training myself. If you are good in the sales arena, and ethical also, the company would be happy to stand the cost of the training. The manager said earnings should be no less than £60 000 per year. They have about 130 sales people in the Uk of which 100 are active. They have sold 40,000 beds since 1992 in the Uk. They also offer to pay £30 per lead for the first month if you visit all the leads. I guess this is for people that have cash flow issues. Granted there are negative comments out there. However I would like to hear from peole that have been on the course , present Craftmatic sales people to hear of their experiences. By gathering knowledge I hope to make an informed decision.

FROM: Dave
DATE: Sunday April 23, 2006 -- 2:28:24 pm

I am currently a Craftmatic rep and can see both sides of the fence but I truly do believe it is a great product. The problem lies in the sales reps who are not always 100% honest. The company has allot of reps coming and going and the ones who are not very good sometimes compensate by not being quite honest about the benefits of the bed. I regularly go to homes that have had our beds for 20 or more years and are still working great. The mattresses tend to be worn by that time and many will opt to buy a new model bed as opposed to replacing the mattress. Sales is like being in the stock market, you cant look at what you make in a week but across several. I am making a 6 figure income and really enjoy what I am doing. Yes I have to pay for my fuel and gifts but it is not bad in the overall picture. As for the gifts, remember most of the people we see are "from the old school" where you didn't show up at someone's home without a gift. Yes I agree it is an attempt to get the customer to like you, but I cant see a $2 dollar gift making the difference on someone spending thousands for a bed. It only helps to get the customer to sit and listen to you and not have the door slammed in your face. I think you could pick any large company and find people who are adamant about their likes or dislikes about the company (Think Ford or Chevy) but ultimately they are basing their opinion on the experience they had with the salesperson or their one product example. Even Chevy and Ford have an occasional lemon. I am sleeping on a Craftmatic bed (Model 1 with a Visco Elastic Mattress) and would never go back to sleeping flat. I highly recommend the Visco Elastic (Tempur-Pedic Like) Mattress and switching your pillows to visco also. It may be interesting to note that not all states are serviced by the actual Craftmatic company and there have been problems with distributors (Ohio class action comes to mind) but the actual company is solid. They have been taking back over problem distributors and it is possible that many of the above problems were not with the actual company but a distributor. When I hear complaints they are usually sales rep related and I compare them to car salesmen, basic care in any sales transaction should be taken. Read your contract, If it's not in writing it must be taken as questionable. Craftmatic is VERY careful to put everything in writing. READ, READ, READ. You can't sign anything without reading it. Weather its a bed, house or car you have to know what you are and are not getting. The Craftmatic contract is very short and has virtually no small print, read what it says and ask questions if something is promised that is not on the contract. If I can answer any questions please ask.

FROM: Robert
DATE: Thursday April 27, 2006 -- 4:19:27 pm

This bed is way overpriced, nothing a comparable bed maybe 1/4 of its price can't do. You can probably find the same features and functions under a thousand which they sell for over five thousand. And if you are planning to work for this company BEWARE. I believe they don't observe respect and ethics specifically those hotshots at their executive sales office.
Mr. Reno if you still work there I believe you should consider another career, maybe a jail guard or something. This guy thinks he owns you and totally a disrespectful person. And for people who plans to invite one their representative to their homes, just be a little bit cautious. The nature of their presentation goes all the way INSIDE YOUR BEDROOM. Have you ever thought if they conduct a background investigation as to the CRIMINAL RECORDS of their employees? NOT. I could go on and on as to bad experiences but I better end it here.

FROM: Dave
DATE: Saturday April 29, 2006 -- 2:16:23 pm

Robert, I have to disagree about price. It is like saying a Mercedes is an overpriced car and you can get the same value from a Yugo. Craftmatic has been around allot longer then the rest and has a patented design. There are many "clones" out there, and I see them every day when owners who cant get them repaired have to turn around and replace them. Yes there are good and bad sales reps. Just like in any business, and yes the sticker price is inflated, but virtually everyone negotiates price and the video even tells the customers to "Make Your Best Offer". Of course I would expect a bed salesman to go into the bedroom. Just as I would expect a roofer to go on the roof or a plumber to go in the bathroom.

FROM: Sour Puss
DATE: Monday May 1, 2006 -- 2:22:49 pm

I too have a tale to tell of unfair treatment, high pressure tatics, and preceived quality. I have slept on a craftmatic bed for 15 years. It was a good bed and still working but beginnig to sag. we wanted new matrices and wound up buying 1 new bed instead. We forked over the money, got poor service and finally had to resort to strong arm tatics. I could not believe that this was the same company we had done business with so many years before. And I was right it is not the same company. In fact they have declared bankruptsy due to law suits three times and changed their name only slightly in order to get back into the same business. There are at least two class actions suites in the us and several in UK, as I understand. How do they stay in business you ask, they don't they make as much money as they can, deal with the law suits, declare bankruptcy, change their name slightly to craftmatice something else and go right back into business. When the current CIO of th ecomapny was asked by a worldie paper about these tatics he basically said let the buyer beware. Now if you want to work for or do business with a company that has that philosophy, more power to you, and I wish you lots of luck. OH by the way, I got my money back and will never do business with them again, nor will I ever reccomend them and will in fact take every opportunity to spread the real word.

FROM: Dave
DATE: Monday May 1, 2006 -- 7:39:37 pm

Those are the distributers you are having trouble with and not the actual company. Several distributers have gone out (and/or) been sued, although the parent company was listed in several of the suits they only service the beds they directly sell. Beds that are bought from a distributer are serviced by the distributer.

FROM: Victoria
DATE: Wednesday May 3, 2006 -- 6:09:07 am

We just got our Craftmatic bed delivered yesterday. I will try and make a long story short. My husband received an advertising card from Craftmatic "Enter to Win a Free Craftmatic Bed" contest. So he mailed the card to the Company. After a few days a Craftmatic Rep gets him on the phone (all this so far without my knowlege) and talks a mile a minute to him. On Saturday, 2:00 p.m., our doorbell rings and a salesman is standing there. I thought he was the Chem Lawn guy I had inquired about, but no, it's the Crafty sales guy. Firstly, I was P.O.'d as I work hard all week and would never make a sales appointment on Saturday. That's my shopping, cooking, relaxation day. Hubby tells me the girl on the phone talked very fast and twisted words around and that's how Crafty showed up. Anyway, you won't believe this guy. He hands me a $2.00 potpurri bag, like I didn't get enough of those for Christmas. And I agree with some of the posters who stated this gesture makes you feel hooked. Mr. Crafty bored me to death with his video, his blah, blah, blah, blah blah, his demo in the bedroom zzzzzzzzzzzzzzzzzzz, blah, blah, blah, blah, blah, yadayadayadayadaya, and the creepiest of all was watching him massage my husband's leg with that electric thing that looks like a microphone. Crafty stayed FIVE (5 1/2 hours!) This scenario was stressing me out!!!! Finally, comes the price............ TOTAL PRICE....$5,800.00!!!!! I was shocked to my foundation! I told Crafty, "No way!" But hubby convinced me to take the TRIAL for a few days. I think I only agreed to do so in order to get Mr. Crafty the hell out of my house. I've tried the bed, and I don't like it as I'm used to sleeping on my side and stretching out, and finally, the pricetag is totally outrageous! It stresses me out and for the reasons above, I would not recommend the bed as I feel the pricetag alone is a ripoff. Sweet dreams.

FROM: Dave
DATE: Wednesday May 3, 2006 -- 5:24:15 pm

So let me get this straight, Your husband made an appointment without telling you. You spent 5 1/2 hours and $5,800 on something you didn't want. You missed the part on the video that says MAKE YOUR BEST OFFER. And all this is the salesmans fault??? Craftmatic beds are NOT sold on a trial basis. You have 5 days from when you placed the order to cancel in writing but a cancellation period is standard with most any product sold in home. Sounds to me like you and your husband need to work on your communication skills a bit before you end up owning a nice tower in Paris or a bridge in Brooklyn.

FROM: terilyn hernadez
DATE: Friday May 5, 2006 -- 4:57:28 pm

we made the mistake of purchasing a craftmatic bed they dont really explain to u that u have 5 days from signing the papers to cancel the order even if u dotn have the product yet well we tryed the product which hurt my father worse then he was now he getsno sleep so we called and they said we stuck with it i hope noone else is dumb enough to purchase this product the people are rude and just want your money the bed cost us 3800 dollars and is not worth a penny to us hence the old addage buyer beware i have contacted my attorney generals office in florida hoping maybe they will close down this company wish u all luck with your problems and that i knew of this site before i purchased this nightmare

FROM: Victoria
DATE: Sunday May 7, 2006 -- 7:27:05 am

Dave...........The reason you don't have my story straight, as you put it, is because you didn't READ. Hubby didn't tell me we had an appointment with the salesman because he didn't know himself; the appointment girl talked so fast, she blindsided him........... Hello???? And unless Brad Pitt comes with this bed, I see no justification for a $5,800.00 cost! Sweet dreams.

FROM: Dave
DATE: Sunday May 7, 2006 -- 12:45:07 pm

Victoria, What I am saying is that there is a communication problem between you and your husband. Not only did he set an appointment, but he provided both medical and employment history. Then a second person called and confirmed the appointment. If he didn't want the appointment as you say, why would he have confirmed it when they called the second time. I dont see any justification on the prices of a Ferrari but I wouldn't go buy one and then complain. The time to think about price is before you write the check.

FROM: abbey
DATE: Sunday May 7, 2006 -- 2:32:33 pm

yeah, like someone way at the top of the page said, was there ever really ever a craftmatic I???? oh, and judging by some other comments, i think it should be called the CRAPmatic II.

FROM: Robert
DATE: Monday May 8, 2006 -- 3:25:59 am

Dave in response to your unsolicited answer to my opinion (April 29), first I don't think you will pay $5800 for the crappy bed, or did you? I am not specifically concerned about good or bad salesman, I am pointing out if this people they send to our homes and invade our sacred bedrooms are properly screened as to their criminal records, they are not. So if you work for this company and I noticed that you try to single handedly defend this company based on regular responses you made, I want you to honestly respond on this two concerns I brought up. Will you lay down $5800 and are this salesman properly screened? And excuse me I am not stupid to think that I could drive a Mercedes for a price of a Yugo, I just know what's fair and what's not. Another thing, the roofer goes to the roof because you know he has to be there, but your salespeople and your company never said before hand that they have to enter your bedroom, they just surprise you in the middle of their boring presentation and enforce it to you. One last thing, you know why this bed is very expensive? TV commercials are not cheap and your sales people can make up to 2k on a single deal. Please answer this and don't LIE.

FROM: Dave
DATE: Monday May 8, 2006 -- 7:59:42 am

Robert, The Craftmatic II bed which is what this thread started as, is only $2650 for a dual king. The beds that are higher in price are Model I and Monaco. A Model III bed is $1150 for a dual king. The higher priced models offer higher end mattresses and additional features. Selling our most expensive bed at full price WILL NOT yield a $2000 commission (I wish). The commissions can be pretty good but not really any different then what a car salesman makes if he sold a vehicle at a similar price. As for screening salesmen, to my knowledge they do not do any sort of criminal background check but do run a credit check which verifies many of the things on the application. Again, if you had a plumber or roofer out, there is no criminal background check done on them. Craftmatic beds are not for everyone and I know first hand that there are allot more people swearing by them then swearing at them.

FROM: Paul Burnell
DATE: Wednesday May 17, 2006 -- 9:37:19 am

Wow, looks like no one can agree on anything. I am thinking of joining Craftmatic. What do I do now ? Not all salesmen of anything are honest, not everything is worth the money you pay for it. Most times when you buy something cheaply you get cheap goods.

I owned a Ford car, nice but not brilliant. My friend bought a BMW not cheap but brilliant. It must be worth paying extra for somthing that works. I would pay almost anything that helped me get a full nights sleep.

FROM: Dave West
DATE: Thursday May 25, 2006 -- 4:00:58 pm

This is for Dave in the UK - sales rep
From Dave also in the UK
I worked a little for Craftmatic on a part-time basis when I was a bit of a greenhorn sales rep.
I believe I am wiser and they still have my details.
Occasionally they get in touch and I am tempted to rejoin.
Could you share your experiences with me as I believe working for Craftmatic is no different to other forms of selling and it is down to the individual how he/she treats the customer.

Dave

FROM: Daisy
DATE: Tuesday May 30, 2006 -- 6:05:09 pm

My mom bought a craftmatic $4,500 recently. She was under the impression that there was a 5-day trial period. Again, fast talking salesman and elderly person. She got the bed, tried it for one night and phoned Craftmatic to tell that her back was in great pain and she wanted her money back.
Their response -- you guessed it -- TOO BAD, SO SAD!!!!! She mentioned the 5-day trial period and was told no it was a 5-day period that you had to cancel the purchase. BEWARE.
I was unaware of her purchase, but when I found out I called also, same response. I did a quick search on the net and found they had a couple of CLASS ACTION lawsuits in California alone. For the fella that seems to uphold Craftmatic -- class action means many, many people.
There is also someone else that said -- where can you try a bed out and then return it if you are not satisfied? SURPRISE - there are a number of reputable companies that do that.
I work for a LARGE company, I will be posting my mom's experience on our company electronic bulletin board. I will also mention this site. (Good site guys)
IT WILL GET PICKED UP FROM THERE.
I urge all people that have had similar experiences with Craftmatic to:
1. post the information on YOUR company e-bulletin board.
2. post your comments on any site like this.
3. tell everyone you can think of - your parents, their friends, your friends, the local seniors centers, your local church, anyone on your e-mail list, etc
Only by word of mouth will a difference be made!!!!!!!!!!!!
PAY IT FORWARD

FROM: Dave
DATE: Wednesday June 7, 2006 -- 11:08:56 pm

Again, Model II beds are NOT $4500. The 5 day cancellation period begins on the day the contract is signed and is business days. Only 72 hours (3 days) is required by law. Craftmatic added the extra 2 days to help with some of the detractors. "Class Action" only means the lawers get rich and were able to get a class certified, if you study further you will find that with some minor modifications to the business practice they have been settled. I think you will find that numerous class actions are filed every day against much larger and well known companies (Ford & GM Come To Mind). Every product has customers who love & hate it, come to think of it I feel the same way about my wife some days.

FROM: Jen
DATE: Thursday June 8, 2006 -- 1:29:52 am

OK, I've read all of the comments from 4 years ago to today. What I am most concerned about is the "opinions" from people who have never owned a craftmatic bed!! (Sheep!!) It also amazes me that many people pick up on a negative comment but slam someone with a positive comment, as if they are lying!! GROW UP!!

Everyone buys something in their life that they find doesn't meet their needs and if you are concerned about the 5 day recission, you should not have bought the bed!

Salesmen are different everywhere. Some are good, some are bad, some are pushy some are polite. I worked for ADT for a while and found that there were a lot of unethical salesmen in alarm systems who HAVE had background checks yet people still buy from them. There were also ADT dealers being sued and gong bankrupt. Does it mean ADT is a bad company? NO! They protect homes and save lives. They were just given a bad name by some idiot dealers!

It seems as if the same has happened to Craftmatic. Not everyone is designed to be a good salesperson or business owner and unfortunately a lot of times it hurts the parent company when the idiot dealer does not treat a customer the right way.

What this boils down to is whether or not the BED is good for you! YES, it is! well over 95% of the people that buy a craftmatic bed are happy with it! I have not been happy with any mattress past a year that I have ever bought and I don't buy the cheapest mattresses!! As a very analytical person I looked at all the complaints and comments before I had a craftmatic person come to our home and we CLARIFIED THE DETAILS before we bought.

WE are educated consumers!! Learn from this and educate yourself BEFORE you buy something. Know what the warranty covers BEFORE you buy! I am receiving great value for the money I spent (even though I could have bought a cheaper, lesser quality version from another supplier) because even though I will have to replace the mattress at some point, the frame and motor will likely last for 50 years or more! I bought QUALITY!

If you are thinking of working for Craftmatic, go for it! But only do it if you believe in the product - same for any sales job. Don't do it because it is a sales job because you will be the next person a disgruntled buyer will be complaining about! Our sales rep was extremely knowledgable, polite and helpful. Everything he told us was true! How do we know? Because we checked it out (PLUS we have someoine with a medical background in the home!!!)

Bottom line... do your homework. Craftmatic is a longstanding decent American company. They help people live more comfortably and once in a while they can't help someone. Who CAN help 100% of the people 100% of the time? No company I know of! Make your OWN INFORMED decisions instead of going off an angry ex-employee (3 months was it?) or unhappy customer. If you let other people make decisions for you based on their bad experience you are probably just like them... a chronic complainer trying to tell the world how bad your life is!

OK, I've said enough. You're on your own now! Oh, and BTW, we love our bed! We'll never go back to a flat bed again!

FROM: PAT
DATE: Saturday June 17, 2006 -- 11:31:19 am

I filed a report with Rip-off report.com. Here is my lesson concerning craftmatic bed and HC-Processing Center.
In Feb of this year I purchased 2 Select Comfort craftmatic beds for my kids, the total bill came to $3611.20. I put $1,111.20 down and financed $2,500.00. My monthly payment is $85.00, interest free for 3 months, well 3 months have gone by and guess what like other consumers I have read about, I am being charged $2.50 a month processing fee, my $85.00 payment and this is the big one….a 21% finance charge of cha-ching $131.33. So now to keep on top of this bill I must pay $218.83. I contacted Select Comfort and complained, first of all I was never told how much the finance charge was going to be, next.. I was never told about the processing fee. I ask to speak with the supervisor “he stated I would have been given this information upon request? Hmmmm, I stated this should have been given to me before I walked out the store, Because, if I had been given this I would have walked out of the store without the beds!

What is this folks, its Predatory Lending, and no good consumer should be victimized, it doesn’t matter what your credit score is. No one has the right to take advantage of any good, hard working citizen.

Def: Predatory lending refers to unconscionable lending practices that take advantage of vulnerable borrowers, such as the elderly or unsophisticated. The term also refers to the practice of convincing borrowers to agree to unfair and abusive loan terms. Such loans could take place either through outright deception or through aggressive sales tactics, taking advantage of borrowers' lack of understanding of extremely complicated transactions.
Update: 14Jun06
after calling both companies, Select Comfort craftmatic bed and HC (Helpcard) Processing Center concerning my billing of this very expensive bed. HC processing center stated they sent me the statement stating the finance charge when I first purchased the beds. I advised the rep that I did not receive the statement…the rep also argued with me on the phone stating “Our files stated we sent it!” I stated to her that I did not receive it and told her this was predatory lending she became very verbally abusive.
The bottom line, is that Select Comfort contacted me that they lost my paperwork, with my signature on it, and if I could go by the Springfield Mall, VA and fill out new paperwork she also stated this happens a lot…she then stated she could fax it to me, I gave her my fax number, I never received the fax. I called them back and she stated their fax was not working. We went over the bill on the phone and she stated she would just submit the paperwork on her own. The only paperwork I received from HC-Processing is the notification that they did not receive my application one month after the purchase.

FROM: Dave
DATE: Saturday June 17, 2006 -- 8:14:57 pm

Select Comfort has NOTHING to do with Craftmatic. It is like saying you bought a Ford Chevy? HC-Processing is a finance company that offers financing for many companies and is also unrelated to Select Comfort or Craftmatic although I think they both offer HC as a financing option.

FROM: Pat
DATE: Saturday June 17, 2006 -- 8:39:32 pm

Thanks for setting me straight Dave. :)

FROM: Dave
DATE: Saturday June 17, 2006 -- 8:57:27 pm

No problem, but I have heard that HC tacks on that statement fee. It doesn't seem fair considering the 21% they are already collecting. Seems like if it wasn't on the original finance contract you signed, you should be able to fight it. I would guess the truth in lending laws should come into play.

FROM: TERRY
DATE: Saturday June 17, 2006 -- 11:41:32 pm

DAVE, YOU KEEP SAYING THIS BED NOT THIS PRICE OR ALWAYS DISTRIBUTERS FAULT. SO ALL CUSTOMERS ARE LIERS AND CRAPMATIC DOESN' T CARE TWO HOOTS WHO IT GIVES A DISTRIBUTERSHIP TO, HAVE I GOT IT STRAIGHT. SURE LOOKS THAT WAY TO ME, OH BY THE WAY U LOST THE CLASS ACTION HERE IN OHIO, WAY TO GO. I CAN UNDERSTAND SOME CUSTOMERS HAVE SOUR GRAPES, BUT I DID A LITTLE POKING AROUND AND THIS SOUNDS MORE LIKE AN ENTIRE SOUR WINERY. ALSO TALKED TO A COUPLE PEOPLE WHO HAVE YOUR BEDS, THE WARRANTY ISNT EVEN USEFULL AS TP. IF CRAFTMATIC CARES ABOUT ITS CUSTOMERS, THEN WHY DOESN'T IT MAKE THINGS RIGHT, INSTEAD OF OH THATS THE DISTIBUTER.

IT IS YOUR PRODUCT, SHOULD BE YOUR WARRANTY, AS I SEE IT YOU PEOPLE STAND BEHIND YOUR PRODUCT, ABOUT 20 MILES BEHIND!!!!!!

FROM: Dave
DATE: Sunday June 18, 2006 -- 1:44:55 am

Wow, Your computer literacy is impressive. Perhaps if you scrolled up a bit you would have noticed the number of people who are happy with their beds. Of course you probably read that, with the same skill you would read the contract or warranty with. For future reference, the button on the left of your keyboard says "Caps Lock", try turning it off. The Ohio class action did involve a distributor and was settled. It should be noted that Ford, Microsoft, Home Depot, Sears and many many others also settled class action suits. The attorneys made a mint, ask the owners of these products in Ohio what they made. You are not an attorney are you. That would explain your inability to operate a caps lock key.

FROM: TERRY
DATE: Thursday June 22, 2006 -- 6:46:07 pm

I JUST DIDNT FEEL U WERE WORTH THE EFFORT. NOTE, ALL CAPS, HAPPY?

FROM: new salesman
DATE: Friday June 23, 2006 -- 9:06:14 pm

i just got back from sales training with craftmatic(4 days), craftmatic paid for the the hotel even though it was a dump,they also paid fot the lunches,they were really bad, provided by the hotel.Craftmatic gives u alot of info in the training class, i mean alot, they really stress not to lie to the buyer,or not to do high pressure sales. I found this site after i got back from training,wish i had found it b4, i would have asked the trainers about some of the things i have read here. I start selling monday so i will post anything i learn(good or bad)

FROM: Dave
DATE: Saturday June 24, 2006 -- 2:03:31 am

What area are you working in?

FROM: new sales
DATE: Saturday June 24, 2006 -- 9:53:27 am

will be working in the st louis area

FROM: new sales
DATE: Saturday June 24, 2006 -- 3:47:43 pm

dave where do u sale 4 craftmatic, or do u even work 4 them, or have u ever worked for them

FROM: Dave
DATE: Sunday June 25, 2006 -- 8:42:31 am

Yup, PA Area.

FROM: dave respond
DATE: Sunday June 25, 2006 -- 4:46:04 pm

dave email me a have questions about craftmatic

FROM: dave respond
DATE: Sunday June 25, 2006 -- 4:47:21 pm

my email is vincenzorpalermo@yahoo.com

FROM: dave wiyh craftmatic
DATE: Wednesday June 28, 2006 -- 10:12:36 pm

u were all about answering and responding to questions here, now i asked u to email me and u dont answer

FROM: Dave
DATE: Thursday June 29, 2006 -- 9:43:20 am

Sorry, been working..

FROM: TO DAVE
DATE: Wednesday July 5, 2006 -- 10:27:12 pm

I GUESS YOUR STILL WORKING< ITS BEEN OVER 2 WEEKS NOW AND STILL NO EMAIL FROM U

FROM: Smith
DATE: Wednesday July 5, 2006 -- 11:57:31 pm

TO DAVE: I have a Craftmatic I bed; I inheirited it from my mom, who used it like a hospital bed as she lived through the final months of CLL at home. It was much more comfortable than a 'hospital' bed. This bed is great for sleeping and very comfortable for reading and watching TV. It is 10 years old and has always worked fine, and the mattress is still in like new condition.

However, I recently moved and have misplaced the cord that goes from the bed to the remote. Can you tell me how I replace that and get a manufacturer's instruction/information booklet about the bed? HELP. Thank you.

Dave, on the answer to the person who typed in all caps you made a personal attack--low, buddy. Don't let all the negative reviews get you down--stick to the "high road". Most people do not take the time to look up a consumer review site to put in a positive comment. I only found this site because I need the replacement cord and I could not find parts to order on the company site. We respect your loyalty and integrity.

FROM: Jerry
DATE: Saturday July 8, 2006 -- 8:38:38 pm

I just received a survey in the mail called the "Ascot Sleep Study" from Marketing Research located in Trevose PA. They promised a $500 grocery card for participating in this survey. At the bottom they say they are the market research division of the Craftmatic Adjustable Bed Company. They want my phone number and address and say they may contact me.
I am concerned that they will hound me with hard sales and that I will never get this grocery card.

FROM: to jerry
DATE: Saturday July 8, 2006 -- 9:51:08 pm

its a craftmatic scam

FROM: Jerry
DATE: Sunday July 9, 2006 -- 11:02:15 am

Do they actually give out the $500 grocery card for filling out the survey?

FROM: Dara W.
DATE: Sunday July 9, 2006 -- 9:08:55 pm

Interesting comments from the Craftmatic shills. Fact: The company is repeatedly sued by individuals and government entities. Fact: The come has been in bankruptcy. Fact: The guy who used to be the VP of Finance is no longer a CPA but still works with the company. Fact: With so many complaints and such a high percentage of unhappy customers, only a fool would remain blind to what is going on.

FROM: Lorraine
DATE: Sunday July 9, 2006 -- 11:07:16 pm

Looking for info from someone who is currently working for craftmatic. I am interested in a sale position with them but don't want to invest the hotel fee and the time if its not worth the trouble.

FROM: Dave
DATE: Monday July 10, 2006 -- 12:34:40 am

Sorry everyone, been busy.. The grocery coupons are crap.. The market research company set it up. YOU WILL get called if you submit your info. The remotes are available from the service department. The numbers are available at www.craftmatic.com If you spend the money for a hotel for training and make it your 90 days, they pay for the hotel along with your bonus.

FROM: peter
DATE: Monday July 10, 2006 -- 4:19:37 pm

i worked for craftmatic. they suck! and are very shady.

FROM: peter
DATE: Monday July 10, 2006 -- 7:41:33 pm

to dave, tell them the truth about executive sales.

FROM: Hazel
DATE: Tuesday July 11, 2006 -- 7:21:24 am

Buyer beware! Craftmatic representatives speak with fork tongues.
We were promised a sheet with our bed. Somehow between wherever
there is and here, the sheet flew away. The delivery men told me not to
worry since a sheet had been ordered for us. Guess what? No sheet
ever appeared. When the phone representatives were questioned, no
sheet would be sent. It seems that acceptance of the bed meant no
sheet was missing. When I questioned why, the response was that I
had signed away my right to a sheet. All is not lost for I may have a sheet
when I complete my payments owed. I found my contract. You guessed
it. A sheet is due at setting up time. Am I missing something in the fine print or has this little extra twist been snuck in with out previous notice?

FROM: TO HAZEL
DATE: Tuesday July 11, 2006 -- 8:39:34 am

WHAT STATE R U IN

FROM: peter
DATE: Tuesday July 11, 2006 -- 1:10:22 pm

to hazel, here is your story in reverse. i once went on a sales call for craftmatic. as soon as i walked in the door, the kady of the house said she wanted the bed. her husband said just write him a check, i want to watch the ballgame and not be bothered. i called in the sale as was co. policy. the phone rep started asking all kinds of questions as i had not done the 4 hour presentation. the lady got pissed off and almost nixed the deal, but i calmed her down. then the office offered her "free" sheets as a peace offering. she bought the bed, and they took the sheets out of my commission, almost $150.00 worth. i could have bought her some sheets from penneys for about 30. don't know if she ever even got them.

FROM: TO PETER
DATE: Tuesday July 11, 2006 -- 5:45:17 pm

WHERE DID U SELL FOR CRAFTMAFIC WHICH STATE

FROM: peter
DATE: Tuesday July 11, 2006 -- 7:23:39 pm

i worked in ohio, but the co. was based out of trevose, pennsylvania

FROM: renaldo
DATE: Tuesday July 11, 2006 -- 7:40:29 pm

RE: message from JEN (dated June 8, 2006. . . . WHat state Du YU WORK for CraftMatic In?

FROM: Dave
DATE: Wednesday July 12, 2006 -- 1:13:12 am

Peter, 4 hour presentation?? If I had to do that I would have quit a long time ago.. I assume you are kidding, An hour and a half is standard.

15 min warm up
15 min video
15 min bedroom
15 min massage
15 min book
15 min close

If you were doing much more then I understand being bitter. I agree that the above times can be give or take a few, but 4 hours????

FROM: peter
DATE: Wednesday July 12, 2006 -- 6:57:57 am

to dave, i tried to streamline the demo, but everytime i did i got chewed out by executive sales. i once called in at about an hour and a half as the lead was a person on welfare and could not possibly buy the bed if his life depended on it. my so called"mentor" then gave me a half hour lecture on the phone.

FROM: renaldo
DATE: Wednesday July 12, 2006 -- 8:26:58 am

craftmatic OR Graftmatic !

FROM: Dave
DATE: Wednesday July 12, 2006 -- 10:34:29 am

Peter, which Exec Sales office did you work out of?

FROM: peter
DATE: Wednesday July 12, 2006 -- 10:43:49 am

craftmatic of pittsburgh, in verona, pennsylvania. jkaz inc.

FROM: stan
DATE: Wednesday July 12, 2006 -- 4:10:25 pm

craftmatic is to graftmatic as renaldo is to geraldo

FROM: daryl
DATE: Wednesday July 12, 2006 -- 8:06:49 pm

i agree with peter, craftmatic sucks.

FROM: John Buday
DATE: Wednesday July 12, 2006 -- 11:10:01 pm

I'm sorry but I have to speak up. I purchased a top-of-the-line Craft-matic bed for my beloved aunt . It replaced an cheaper model that was bought 2 years earlier by her husband. I only can speak for myself but I have found the Craftmatic bed is far superior to other non name- brand models. I really dont care to hear about all this salesman malarchy. The salesman that sold me this bed did his job. Sure I know I probably could have saved a few bucks by being a hard sell but I wanted the bed for my Aunt because she liked the first one. So the guy made a little extra commission. So what! His job didn't exactly look like gravy to me. When he went to leave after he made the sale to me, his transmission gave out and he had to have his car towed to the Sunoco station for repairs.

FROM: peter
DATE: Thursday July 13, 2006 -- 2:23:58 pm

to john buday, it sounds like you paid full price for the bed. am glad your auntie is happy. you probably kept the 25" tv (that doesn"t exist). don't worry the salesman made enough commission on your sale to pay for his trans. well, maybe not at sunoco, cause they suck too.

FROM: logan
DATE: Friday July 14, 2006 -- 8:16:53 am

to john b., you really bought your aunt a top of the line. that would be a monaco, about $8000.00 with taxes and delivery. she must be rich and you are trying to get in the will. smart thinking. a friend of mine named tina bought one of those too and now she sleeps on air mattresses on the floor, because she had to sell the bed to pay her gambling debts in vegas. they don't have much of a resale value.

FROM: to lorraine
DATE: Friday July 14, 2006 -- 2:53:38 pm

did u take the job at craftmatic?

FROM: elaine
DATE: Friday July 14, 2006 -- 8:30:51 pm

boy that john buday is the only one on this entire website that knows how to spell correctly and use proper pronunciation and grammar. boy, would i like to meet that guy.

FROM: Mark from Simi
DATE: Sunday July 16, 2006 -- 3:14:39 am

Dave - I have had a Cramatic I for almost 2 years and love it. I have a problem I hope you can help. We had a power outage today and the power controls have stopped working. The instructions do not say how to reset the controls. We have plugged and unplugged the controls to no avail. Any ideas on how to reset the controls?

FROM: to mark
DATE: Sunday July 16, 2006 -- 8:27:09 am

check and make sure the outlets where the bed is plugged in have power. you probably have a tripped circuit breaker. or call the office at 1-800-472-1432. i'm sure they will be happy to sell you a knew bed.

FROM: Lorraine
DATE: Sunday July 16, 2006 -- 10:07:56 pm

No I haven't taken a sales position with the company yet. However, I am still thinking it over. I am not convinced that it is not a good position. My concern is how confirmed there appointsment really are. Does the customer truly know that you have an appointment with them or are you basically door knocking.

FROM: TO LORRAINE
DATE: Monday July 17, 2006 -- 12:19:25 am

i took a sales job with craftmatic, went through 4 boring days of training,went on my first 2 appointments,what a waste of time all of it was, the people that u will go and try and sell the bed to really dont want to buy a bed, they mailed in a win a free bed card, thats how craftmatic got their name. I went to my first two appointments, only stayed with the people for about 15 minutes each time , and called in and quit, even if u do sell someone a bed it all about high pressure sales and the worst part is u will be doing this to the old and sick. If anyone else has any questions go ahead and ask me, ill tell u the truth.

FROM: to lorraine
DATE: Monday July 17, 2006 -- 4:20:40 am

i worked for craftmatic for 3 months. probably went on about 150 sales calls. only got the door slammed in my face twice. the calls were confirmed. unfortunately the last guy was right. many of the people you are sent to think they won a free bed, or absolutely cannot afford it. the telemarketers do not follow the rules and make appointments with anyone. you can make money, but you need a very thick skin. you are preying on the old and sick. i didn,t have it in me. i saw things that would curl your hair.

FROM: to lorraine
DATE: Monday July 17, 2006 -- 5:21:24 am

u might want to check out a sales job with electric mobility. the co. that sells those electric scooters. if a person has good insurance and medicaire, and a doctors prescription the scooter is free to them. it makes the sale very easy. insurance will not pay for a craftmatic.

FROM: larry
DATE: Monday July 17, 2006 -- 11:48:05 am

to lorraine, you ar not a shill for cratmatic are you? when they hired me they only gave a couple of days to report for training. they are letting you think about it?

FROM: streety
DATE: Tuesday July 18, 2006 -- 10:07:20 am

how can i get the best price on a crafmatic. please help!

FROM: David
DATE: Tuesday July 18, 2006 -- 5:15:49 pm

By the time the salesperson leaves the house he will call the office and they will drop down the price to their bottom and that is what you can expect. The office people are extremely rude to the customers on the phone. I feel bad for the salesperson who has to face the customer after that and get thrown out of the house sometimes. Need answers about Craftmatic, ask me. I worked there for 6 years and just recently got laid off when corporate headquarters moved my dept. to a different state.

FROM: David
DATE: Tuesday July 18, 2006 -- 5:42:00 pm

I used to work for what is now called Craftmatic of Lake Michigan. Distribution rights for Michigan, Indiana, & Illinois. Worked in Executive Sales, the department the Salesperson calls into with reporting, price drops and questions. Corporate didn't like the fact that we were much nicer than they wanted us to be so they moved the department to Florida where corporate runs that state. Owned by Stan Craftsoe and his son Eric.

FROM: David
DATE: Tuesday July 18, 2006 -- 5:47:57 pm

Prices will be dropped down in the house usually to these lowest approx prices.

Craftmatic I

King 4199.00
Dual King 3699.00
Dual Queen 3899.00
Queen 2599.00
Full 2299.00
Twin 1999.00

FROM: to david
DATE: Tuesday July 18, 2006 -- 6:28:41 pm

how much is a model three.

FROM: Dave
DATE: Wednesday July 19, 2006 -- 12:42:18 am

Actually David, not to be mean but my understanding was that they sent everyone from your office down to Florida to train because many of the things you were doing is exactly what caused many of the complaints on this board. After training they found that only one person from your office was going to make it so they fired you all at the airport when you were going home and only kept one person who they paid to relocate to Florida where they have a larger office and are able to keep tighter control. I am a rep that used to work out of your office. I gotta say we are doing ALLOT better now then we were. There are still allot of problem but things are slowly getting fixed. You realize this actually came about because one of the partners in the distributership died and the remaing partner wasn't the one with the money.

FROM: victor
DATE: Wednesday July 19, 2006 -- 11:24:46 am

a craftmatic model 3 is $19.95 plus shipping and handling of about a thousand bucks.

FROM: PEG
DATE: Wednesday July 19, 2006 -- 4:34:19 pm

My husband and I have had our Craftmatic beds for almost ten years now. Approx. 6 years ago, we had a mechanical problem and a repairman came out and fixed the problem. We did not get a bill for this labor. Now, one of our remotes has failed and I am in the process of trying to get a new one. We'll see what happens. After our purchase, we got a tax refund due to medical need. Very cool beds! Our sleep and love lives are great! I would recommend the bed to anyone who can afford it. It is expensive.

FROM: richard
DATE: Wednesday July 19, 2006 -- 6:23:07 pm

to peg, the irs is probably going to audit you now.

FROM: holly
DATE: Thursday July 20, 2006 -- 2:49:33 pm

how to build your own redneck craftmatic. just go to home depot and buy 2 concrete blocks. put them under the headboard and i guarantee your acid reflux will go away.

FROM: odessy
DATE: Saturday July 22, 2006 -- 10:16:51 pm

I innocently sent for information on the Craftmatic products. What I got in the mail was the same "infomercial" that I had seen on TV. What I didn't expect was TONS of phone calls! After finding Craftmatic on my caller ID all the time. I began to call them back and tell them to put me on their do not call list, only to get more phone calls from different numbers (different reps?). I sent a threatening email to the company which I'm sure will do little good as well. Have you ever noticed that you can't call the company? nothing on their website offers their phone number, however, they will be glad to have yours. As I told them in my sweet email, I wouldn't take one of their beds if they were giving them away at this point. FRUS-TER-RATING!!!

FROM: odessy
DATE: Saturday July 22, 2006 -- 10:18:27 pm

And by the way...they don't mind calling around 10:00pm or so either. I've told them to give it up. There's NO WAY that I'd let one of them set foot in my home.

FROM: Julie
DATE: Saturday July 22, 2006 -- 11:22:55 pm

The worst company to work for. They take two hundred dollars ($200.00) of your pay if you refuse a lead, They only pay fifty dollars per lead ($50.00) and if the leads refuse to let you in the house or they are not home, you do not get paid, they schedule appointments whether the customer agrees to see you or not, you have to wait (around the block or whereever from the lead's home) a half an hour if the lead doesn't let you in, not at home, or refuse to see you, and then go back and knock on the door and wait another half an hour befored you are given permission to leave. You can not call the lead and ask for directions if you are lost. They will not give you the lead's phone number...you have to call the office and they call the lead and get directions, you can not ring the door bell of the lead's home, and the staff is abusive to salesperson and customer when you call in. Bottom line you work hard and you pay them to work hard. Craftmatic is a disgrace to the working industry. They abuse and misuse the customer and sales people. The worse of the worse. The beds maybe good and/or worth something, but Craftmatic isn't worth a &#@#. Case closed.

FROM: Julie
DATE: Sunday July 23, 2006 -- 12:11:33 am

Oh, forgot to mention that they send you from one end of the state to the other and will not pay gas mileage. They will promise to compensate you for the additional trip they may ask you to take and want pay you, and promise to pay for any milage that totals two hundreds miles or over , but they calculate the mileage so that you go one hundred and ninty nine miles so that they want have to pay. Very questionable business tactics and practices, scum of the earth, and will not only rip off their customers, but sale's people. Words can not describe the disgust I have for this company and the people who work in the offices. You are considered an independent contractor for tax purposes, but they control your whole day and life. You have absolutely no time for yourself, activities, family, friends, or to go the bathroom. Truly this time the "Case Is Closed", I just want to make you sure there is not another person misled or deceived by this company.

FROM: peter
DATE: Sunday July 23, 2006 -- 9:39:41 am

julie is right. crapmatic thought their leads were so valuable, when in fact most of the people were on welfare or so sick they were no longer in control of their money. i once went to an old mans house, he wanted the bed so badly but his son had to write his checks. fat chance, his son laughed at me and hung up. that would have been 6000 dollars less in his estate.

FROM: Dave
DATE: Sunday July 23, 2006 -- 9:53:29 am

Julie, I don't know what bad experience you had, but almost nothing you said is true. You are given two or three leads a day. If you don't run the lead and have no excuse except you didn't feel like it, you can be fined $100. The $50 is per presentation, not per lead run, and it is only for new reps. Appointments are set and then confirmed by a supervisor, unfortunately older people tend to forget or are confused and don't realize what they agreed to. You only have to wait if no one is home, not if they refuse to see you. True that you are not given the phone number, this avoids complaints about reps calling the home. The office will give you directions if you ask and will call the home for you if needed. No one appointment will be more then 100 miles from your home unless you agree to it and in that case they pay mileage. The total miles driven per day could be a few hundred but that is not the average. During your first 12 weeks you must run 12 leads per week to get the $2000 but after that you can work any hours or days you want. I sometimes only work mornings and with 48 hours notice you can take a day, week or month off. I have seen a lot of reps come and go. Usually they don't stay long enough to see how much money they can make. I am sorry you had a bad experience but I make a 6 figure income and although I don't agree with everything they do, If you stick around you will make money. There are many reps that have been doing this for a lot longer then me. Many I have met have been with the company for over 10 years. Again, I am sorry the job wasn't for you and you had a bad experience but please don't confuse your inability to do it, with it not being a great job. Not all jobs are for everybody, I wouldn't enjoy being a plumber but that does not make it a bad job.

FROM: Julie
DATE: Sunday July 23, 2006 -- 12:02:53 pm

Dave, everything you are saying is a lie. Get your other reps to come on board and say how great this company is. . you can't. You are either blind or stupid and may be both. Dave, a rep should not be fined any amount of money, if they are truly independent contractors. They decide what jobs they will take or not. However, because the office calls the shots and control a rep every move. . . the rep is fined (penalize is a better word) for choosing not to run a lead.

For get about my request for other reps to come on board. I don't believe what you're saying and I sure as %#@# wouldn't believe what one of your brainwashed reps would say. I will not be responding to your lies anymore. . .I think people with brains can understand your motives and deceit.

FROM: to dave
DATE: Sunday July 23, 2006 -- 12:24:32 pm

dave, don't give julie a hard time. i know the drill. you are given 12 calls a week. expected to get to ten. and make two sales out of those ten. you can make money if you are a scum bag and prey on the sick. why did the guys from the office always brag on what good salesmen they were. that is why they sat behind a computer till 11 at nite simply dropping the price. any idiot could do that.

FROM: Dave
DATE: Sunday July 23, 2006 -- 12:43:38 pm

It's not a matter of giving Julie a hard time. The fact is that many new reps work for a few days, think they have the job figured out, and quit. They then blame the company because they didnt make any money. Most reps will close 35% of what they actually present. Poor salesman will lie to try and get a sale that they could have made honestly if they took the time to learn about the beds. America is a great country, if you are willing to work hard you can do very well for yourself. The current President of Wal-Mart started as a stock boy. I don't think he would have made it if he whined and complained and blamed the company for everthing. I agree it can be hard on a new rep but if you are not willing to stick it out you will never be successful.

FROM: to dave
DATE: Sunday July 23, 2006 -- 6:21:29 pm

the company looks for every excuse to blame the rep when a lead does not become a sale. the fact is they don't even follow their own rules in preqalifying a lead. more then 50% cannot even buy the bed. this is a two way street. every bed i sold i knew was going to be or not to be sale in the first five minutes of the warm up. maybe i am sour as they may have sent the new reps on crappy leads .

FROM: Dave
DATE: Sunday July 23, 2006 -- 9:24:06 pm

You just explained the problem you had. If you prequalify the customer when you show up you will be doomed to fail. I can't tell you how many times I was sure there was no sale and I not only sold but got full price. Allot of the places I thought could afford the bed, couldn't.. Maybe they have a nice place or nice things but now they are on a fixed income and can't afford anything. As for the company qualifying the leads, they are not always provided with proper info from the customers. Many customers think they have good or bad credit and are wrong. Also income play a factor in financing, many older people don't have the income anymore.

FROM: craftmatic bull
DATE: Sunday July 23, 2006 -- 10:32:09 pm

no dave craftmatic tells its sales people that if u go to the peoples home for a sales call that they r already approved for credit, which we all know is not true. i went to work for craftmatic and went on two appointments, they only received one call from craftmatic there was never a call from the supervisor, my first appointment had already had a craftmatic sales person pressure them into buying a bed some time back, they said that they were so pressured that they went ahead and and bought it but they already knew that as soon as the craftmatic person left that they were going to cancel the bed, and they did, sinhce that time they bought a differnt adjustable bed and they r very very happy with it, theeeeeee only reason that craftmatic got their name was from a mailer about winning a free bed, just because someone wants to win a a bed for free dosnt mean that they would want to buy one, i stayed with them about 15 minutes they wered very nice and in no way wanting to buy a bed, big waste of my time. The second appointment was with a older lady that did the same as the first person did mailed in a win a free bed card, come to find out that she already bought a craftmatic bed several years b4, so it was my 2nd waste of time for the day, once again i stayed about 15 minutes with her and left, went home and called and quit craftmatic. During my training with craftmatic 4 days i had several laughs, lots of boredum, and was told not to lie to the people that u r trying to sell to, but the only way u will sell to most people is to high pressure them into it. Im not the type of person that would force sick or old people into buying something that 99 percent of them cant afford and most dont even need,and im not the type of person that would rub a vibrator all over someone, like the company wants u to do. After u get into the training class they tell u all this crazy stupid stuff they want u to do with these people on your sales calls most of it would be really embarassing to do or say, like when u first get to the home and they tell u to say u that your grandmother once told u that u were never to go a someone home visting without bringing a present with u, and then give them one of the stupid coffee mugs, what a line of embarassing crap to say.

FROM: jk
DATE: Sunday July 23, 2006 -- 10:57:28 pm

Oh my word, is that what happens on Pings I don't read?

FROM: Dave
DATE: Sunday July 23, 2006 -- 10:59:36 pm

So you worked for Craftmatic for 1 day and went on two appointments. Enough said..

FROM: Dave
DATE: Sunday July 23, 2006 -- 11:02:26 pm

Ohh wait a minute.. On that 1 day you worked you made $100 for the day.. ($50 X 2) But it was a waste of time.. Right

FROM: Dave
DATE: Sunday July 23, 2006 -- 11:09:17 pm

Even better.... You said you were only at each home 15 minutes... $100 for 15 minutes.... I understand, you must have taken a much better job, right?

FROM: holly
DATE: Monday July 24, 2006 -- 8:24:12 am

when i worked for craftmatic i only received 250 $$ aweek and that was merely an advance on future commissions. maybe i should go beg for my job back if now they are paying 50$$ a call.

FROM: to dave
DATE: Monday July 24, 2006 -- 8:29:59 am

if the person that says he or she went on 2 calls and spent only 15 min. each they would not have even received credit for completing a demo. thus not even the 50 bucks. walmart is hiring.

FROM: TO DAVE
DATE: Monday July 24, 2006 -- 8:50:32 am

craftmatic of 10 thousand lakes office which i worked for doesnt pay anything for going to the sales appointment, unless u sell a bed , so the two appointments i went on cost me money( gas,my time), which office do u work for that pays u just for showingup

FROM: holly
DATE: Monday July 24, 2006 -- 10:21:38 am

worked for craftmatic of pittsburgh. they gave you 250 a week if you ran 10 of the 12 leads they gave you, but when you sold a bed they took it back from your commission. that was 5 years ago they may have changed their policies. but if you could not sell those beds you were not going to get that 250 for long. and believe me they kept a watch on yu like the gestapo.

FROM: Dave
DATE: Monday July 24, 2006 -- 10:27:14 am

I don't know how the distributers do it but Craftmatic pays $50 per sitting and if you run 12 in the week (sit or not) they give an extra gas allowance. This is only for new reps the first 90 days. The bookers get paid on any sales made so I guess new reps may not get the best appointments until they show that they are going to be reliable. This may explain why some reps give up after a day or two.

FROM: logan
DATE: Monday July 24, 2006 -- 10:30:13 am

i live in florida now. i'm thinking of starting a used craftmatic business. the paper is full of them. a lady was going to give me one, but it was a little soiled. have to get the number of that other infomercial for that urine gone stuff. needless to say the lady died in it and her relatives just put it in the trash.

FROM: holly
DATE: Monday July 24, 2006 -- 10:40:31 am

to dave, do you work out of the pittsburgh office. have you seen that boiler room opp they got going on. those girls all belong on jerry springer and will send you to any ones house. not right.