The Daily Ping

Apple did not consult with us when they named Ping, Ping.

May 13th, 2002

Craftmatic II Adjustable Beds

The commercial hasn’t changed in 20 years: buy a Craftmatic Adjustable Bed and get a coupon for a free 25″ TV. As a kid, I always thought these hospital beds for the bedroom were pretty cool, being able to elevate the back of the bed to watch television (even if it leaves your legs hanging off the edge) or lift your legs for better circulation. These days, though, I see they’re pretty much marketed strictly towards the silver generation.

Here’s the thing, though: I’ve never known anyone that’s actually owned a Craftmatic — have you? And what kind of TV comes with the bed? Which lasts longer before breaking, the bed or the TV? So many unanswered questions…

Posted in Everyday Life

petey September 8, 2006, 9:27 pm

i missed the ping. i’ll bet one of those scumbags at crafmatic crashed the server. shame on you.

gregg September 9, 2006, 7:38 pm

I would not count on getting all my deposit money back when returning the training materials. This company finds many creative ways to grow their bottom line and that includes making money off of the people who sell their big bucks beds.

Rose September 21, 2006, 6:13 pm

Just got off phone for a prospective Craftmatic Sales Agent call. The woman speaker did not want to answer much questions from callers and gave off the vibe that she was hiding something. I had spoken to her one year ago but never attended training. Glad I went with my instincts then, and today, I know to check out companies first on the internet.

Thank goodness for sites like this one–could someone recommend others of this caliber for consumer info?

Much thanks & have a wonderful day, Everyone! 🙂

Melissa September 24, 2006, 6:26 pm

this is for paul….what was the trainers name in tennessee?

to rose September 25, 2006, 10:12 pm

where were you considering training?

Melissa September 27, 2006, 4:45 am

In Tennessee….I think they said in Kingsport.

Frrank kWalters October 4, 2006, 3:43 pm

Does anyone work out of the Kingsport, Tn office? What has been your experence? Any bounced paychecks, late checks?

Vanessa October 13, 2006, 6:30 pm

Been trying to locate a Craftmatic facility for a replacement part. Cannot locate one in the US…..left a message at a place I thought might be able to help over a week ago but no call yet. Anyone know where I may contact someone regarding replacing the remote control gadget for the mattress?

Rich October 13, 2006, 8:55 pm

OH BOY! I am suppose to start my training this Wed. Oct 18th but after reading all these bad remarks, I’m no longer beginning to wonder. I believe I’m reading the writing on the wall. My common sense tells me to listen! I am now going to cancel my hotel reservations. Thank you all for the insight. I’ll consider my cancelling, money in the bank rather than in their pockets. It’s really ashame too. I’ve worked for myself for 18 years. Had employees and would NEVER think of treating anyone the way I hear people have been treated by Craftmatic. I welcome any response. Thanks again.

pablo ashley October 24, 2006, 9:16 am

Anyone in the UK recently gone o n a course did they have to pay for hotel also have they earnt or sold a deal since training

ex craftmatic salesperson October 25, 2006, 10:55 am

Hi I’m from the UK and I worked for Craftmatic because I got sucked in to the ‘you can Earn £0000 a week’! I found the so called ‘quality’ leads were a joke! the company didnt pay you for orders delivered and the commission is crap! and when you did get a sale you can be assured that the sale would be cancelled by the customer as soon as you have left the house! If you are thinking of working for Craftmatic…think again! you won’t make any money!!

jake October 25, 2006, 12:02 pm

Wow, lots of bad things to say about this company. I just bought a Craftmatic queen size bed on ebay for about 400 bucks. Should be worth 400 ? yes?

My question to all you folks is: Can this bed be taken apart to move in a standard size pick up truck or do I need a bunch of burly dudes to help me load it, or can me and my wife load this and move it ourselves. Any help is appreciated before I drive 2 hours to get this bed.
Thanks, Jake

CoCo November 3, 2006, 7:43 am

where the heck is dave? You are so funny…I have worked for CM for over 10 years.

Melissa November 4, 2006, 6:30 pm

Hey CoCo, what Craftmatic do you work for?

Julia November 6, 2006, 5:29 am

CoCo,should be named KOOK KOOK if he/she is implying Craftmatic is a good company, and KOOK KOOK if you are sincerely looking for David. . .look under the nearest rock.

me December 19, 2006, 1:53 pm

i never returned my supplies to crapmatic and they just sent me a letter from a lawyer for 1000.00, what a joke, like im going to pay them 1000.00 for that crap

bw December 29, 2006, 9:48 pm

I worked for Craftmatic for about 6 months. It cost me more in gas than I made. The leads were horrible. I would spend 2 hours driving to an appoinment only to find that the income was less than poverty and then still have to give this stupid demo and do the stupid call backs in order to not get yelled at. I worked for the distributer out of Kingsport. They still owe me by my numbers around $5000 and they claim to owe me nothing. I’ve started to do my tax returns and if my numbers are right I lost around 2000$ for my time, that I can write off. I would say to anyone thinking of working for Craftmatic beware. They have more ways to screw you out of your money than you could ever imagine. I do agree that any company that doesn’t have email or use any up to date technology for it’s sales reps has a real problem. If you are looking at working for them here is something to consider, the standard is 3 appointments a day. I would not recieve the appoimentments untill around midnight and then would have the pleasure of driving up to 150 miles to the first another 80 or so to the second maybe the 3rd would be close and end up around 7:30 with a 2 hour drive home. And if you miss an appointment they will charge you, never mind that half of them are not home and another 3rd will not let you in the door. If I was lucky I would have 5 actual demos in a week and half of those couldn’t buy it if it was 5$ let alone 5000$. BEWARE

UK Greybeard January 13, 2007, 1:19 pm

I’ve spent an hour wading through this thread, and it’s interesting how many opinions match my own both on the good and bad sides.

Craftmatic certainly know what they are doing to recruit salespeople and sell beds. They’ve been doing it thirty years and what they do works for them. Fact is it won’t work for everyone, and it didn’t work for me simply because I don’t have the skills or personality traits that would allow me to be successful. You could say I might be able to develop the skills but i’m not going to change my personality to make a few quid (bucks).

I had no trouble with the bed and massage demos. I did have the ability to show the customer the potential benefits because they were plain to see. The massage demo brought immediate results, and I enjoyed the fun aspect of putting a smile on faces. Where I struggled was with the cheesy and out of date style of the videos, the cheesy closes (which I just could not bring myself to say), and the attitude of executive sales who were rude to me as a new starter needing help when learning the ropes, and the biggest sin of all, rude to customers.

As for the training I can only praise Craftmatic in the UK. All hotel and meal costs were paid. No one ever said it would be easy. You were under no illusion that people were going to open the door to you with a cheque book in one hand and a credit card in the other. The way it was put was that you had to fight for the right to tell your story. Trouble is my skin ain’t that thick. I’m too polite. If someone tells me they don’t want me in their house, I say far enough and leave.

I also found it hard to drive sixty miles to 10.00am appointments to find I wasn’t going to get let in. By the time I had hung around town for my 3.00pm all my enthusiasm had gone. I only needed a few days at it to realise that although I loved adjustable beds with massage as a concept, I was never going to be successful selling them the Craftmatic way. Another issue is the “deal on the day or no deal” method. I’ve had some success in the past by giving people time to think. Hardcore salespeople seem to think this is some kind of weakness, but I found it a good reverse close by taking pressure off. Those that wanted bought. Those that didn’t didn’t. But those that did felt comfortable with the decision and were less likely to cancel because they didn’t feel pressured. I got results because I was comfortable selling that way.

Although I said at the start that Craftmatic are clearly successful because what they do works for them, I can’t help thinking it is a terribly inefficient and wasteful way of doing business. Surely people’s time would be better served if they generated sales enquiries that were followed up within a couple of days with an appointment, rather than vague leads from old competition entries from people with no money.

*Sorry this turned into a bit of an essay.

John January 16, 2007, 12:07 am

So many weak salespeople, Stop blaming the company. Your weak, shy, and scared. Stop hiding behind the fact that you can’t sell.

JJ January 21, 2007, 5:23 pm

I have worked for a Craftmatic distributor for 2+ years. I love it. Stop your bellyachin’ and learn how to sell.

JMCB March 7, 2007, 2:23 am

For 10 years I tried to get a price list and to talk with someone in order to take advantage of the 30 day trial offer for the Craftmatic bed. Yes. The company was offering a 30 day trial at that time. It just sound to good to be true. Here it is ten years or better later, one day I received and returned the mailer with a request for a representative to come out and show me this dream bed.
The day came, the rep. brought in her gift and as nice as she was, there was too much evidence that she had been on the road for an extended period of time and it was far past time for a pit stop. I lived through the video and the electronic rod that was suppose to emulate the bed massage. When she told me the price, I was shocked. I am a senior citizen and she placed a call to someone and said there would be a 200. dollar discount. I was not advised of the HELPCARD credit card until I received the payment statement. There was no two hundred dollar discount but there was three hundred dollars added to the balance, a $2.50 service charge(that keeps showing on each bill) and an almost one hundred dollar finance charge. The evening the bed was to be delivered, the company person called several times becaused they did not know where the delivery people were. Finally they showed up. Two weeks after attempting to sleep on the bed, I talked with a man who had the nastiest attitude, when I told him that the bed was not working for me because my back was starting to hurt. Also the cost of the bed was too much for me to pay for a bed
that was causing me to have back pain. He told me to call customer service and I am not sure how these people stay in business. There has to be something that can be done about the continued scam this company is pulling on unexpecting individuals. I truly hope that prior to purching one these beds everyone will read this page, at least they would be warned. Last but not least, the payment language is so demanding and forceful that it seem they want you to miss a payment or something. THERE HAS TO BE A LAW!

JP March 17, 2007, 1:09 am

Hey, Im a new salesman for craftmatic. Can anyone give me some tips on getting the customer to want to do the bedroom demo comfortably, and the same with the massage rubdown demo. Its my first week so I need to be prepared some please help me out!

Kentucky Colonel March 28, 2007, 6:12 pm

Craftmatic’s Business Marketing Plan is right out of the “Old Ages”. I am the lead sales trainer for CRAFTMATIC OF PITTSBURGH (who owns the distribution rights in Kentucky, Ohio, West Virginia, and Pennsylvania)and I don’t know how much longer I can stomach lying to new sales reps, customers, and my family about the way in which I haveb to fabricate lie after lie in order to coerce sales people to join my company, lie to customers regarding time constraints in which they have to purchase our beds in order to receive a PRICE SEPERATION (discount, throw in the warranty, undercoat, rustproof the beds ect.),and misleading my wife as to which city I am actually in and with whom. I have created a MONSTER that eats at my very soul each and every day. One lie begats 5 lies and 5 lies begat 25 lies, ect. I wish I could have my cake and eat it too…but I gave it to an 89 year old blind customer in order to con her into letting my new sales rep and I in her door so that we may run the CRAFTMATIC CON on her once again. I feel horrible about the fact that she only receieves $585.00 per month in total income and that I have frightened her into buying a bed which will take food and much needed medicine away from her table, however, I am D.B. and I am the fucking King of the World!

to jp April 5, 2007, 9:16 pm

i worked for crapmatic for 3 months. never did a bedroom demo. it is very invasive and stupid. propping up someone with a bunch of pillows. did however sell beds, unfortunately they have a bad habit of sending you to people that cannot attested to by D.B.

it not a bad bed, it a hot bed April 10, 2007, 2:05 am

Craftmatic saleman told us,(my wife and I)that the mattriss was reversible with soft and hard sides. To make it softer just remove some of the foam sheets. Then the salesman showed us a massage motor and implied and said it was removeable and you could place it on your body, back,neck and so on. I found out later from the dilivery guys who set up the bed, its bolted to the frame and could not be removed.
The salesman then said with wittnesses if we were not satifyed, that we could return and refund with in 5 buiness day of recite of our new craftmatic bed.

The second night I rasied and lowerd my feet with the remote an eletrical arc lite up the room and the smell of burn wire filled the air, luckey there was not a fire or dammage to the floor.
the next day we decided to return the bed after relizeing what was not repicented in truth by the salesman, and was a potencail health and fire hazzard.

We called craftmatic and was told the truth by one of the customer sales reps about the massage and hardness of the mattris and how to fix the problem, she offerd to have the unit repaird. We felt decived by the there salesman.
The customer care rep offerd to fix the bed. and said she kick it up the the excecutive level.

well they offer to replace the bed and give a new pillow top covers and a hand held vibrator, plus 1000. back, payed 8270. Found out salemane made 1150.00 i still pushing for refund, just found out i have ground for law suit

rjd of spokane wa

petey April 14, 2007, 4:12 pm

i worked for crapmatic . i have all there internal telephone numbers. if you want to make them sick. just let me know.

Billy April 17, 2007, 6:05 am

Wish I read this blog before getting involved with this sleezball company. Craftmatic is the most unrespectful, vile company I ever delt with. They figured how to con people into paying to make them money. I sold my first bed on the fifth day of working for them. Then they stopped sending me leads. Finally got a commision check a few weeks later. They stated on the check that the bed was sold for about $900 less than I wrote the contract for and made the commision none existent. My check was less than four bucks after they deduct the $200 to pay for your training. That’s on top of the $200 they charge you for the paper work you use to write up thier sales. I hope everyone that’s involved in this scam get exposed as the fraudulent conmen they are!

natalie April 18, 2007, 11:08 pm


sofia April 19, 2007, 12:34 am

My husband worked for this company for almost 3 weeks.
He started on a tuesday, and he sold a bed on tuesday, wednesday, thursday and friday. (4 beds) He was so happy he had sold every single day. He told me he had made $3000 in only 4 days. He said it was not easy, he went into very ugly neighborhoods at night, and the leads were bad, he got 2 leads almost every day, just one day he only got one. (7 leads in 4 days) sold over 50%, but not even the ones who bought were expecting a salesman at their door, apparently they were expecting some discount coupons to be delivered or something like that, My husband said he “turn them around” and sold the beds.
Most days he got 3 leads. Some of them were more than 2 hours aways from home, that is like 4 hrs and a half drive just for one lead.
This week, (#2) he had ABSOLUTELY TERRIBLE leads, some of them didnt even let him in the house, just closed the door in his face, some of them were not even there, and some of them were so old that could not even hear him. Still, he managed to make 2 sales that week. 2 sales out of 13-14 leads. if you can call them that.
He only worked monday, tuesday and wednesday. Every day he got 3 leads, again, TERRIBLE ones, very far away, very old people that had no idea what my husband was doing there, some of them could hardly hear and talk. Anyway, he didnt sell on monday, he didnt sell on tuesday, and he sold his last lead on wednesday. The buyer told him to go back the next morning to pick up a check, my husband drove all the way to his house the next morning (thursday) and nobody was there.
That same day, Thursday, my husband was starting to get sick of all this cra_p, and he finally received in the mail a paycheck for his first week of work. He was expecting a check for about $3000, for those 4 sales on his first week, and for our surprise the check was only for $1000, he called the craftmatic office, and was told that one of his deals canceled, the other one did not get the credit approved, so same thing, it was canceled, and another one, the selling price had to be dropped a lot and he got a very low commission for that one. So he got $350 for the 7 leads he run that week ($50dlls per lead run) like $190 for the commission that was cut, and the rest for the only sale that went trough.
On that same call, he found out, that 1 of the 2 sales of his second week had been canceled.
The worst thing, is that you just have to believe what they tell you over phone, there is no way of knowing if they are lying or not.
Anyway, after SO MUCH CRA_P, my husband obviously quitted, and now, he has not been paid for that one sale that did not cancel the second week, and for about 20-22 leads run, well, less than that, because they do not pay you for the lead when you get the door slam on your face., still, this company owes my husband at least $1000 dlls.
I have read so many terrible reviews about this company in different websites, I just wish I had done it before he got involved with it, it was just a waste of time and a lot of frustration.

Brian April 24, 2007, 12:00 am

I have worked for craftmatic for about a month and they are worst sort of people to work for. They send you out to the poorest people or to the elderly who are on a fixed income. They said they not like other sales companies but they are but worse. The beds are a lot. The cheapest one and the one that you can win is about 1000 dollars plus tax and delivery that is about 300 plus dollars. You get nothing with the bed like massages and there is no warranty. The next beds are 5 to 8 thousand dollard. The craftmatic 1 king or queen goes for about 6 thousand. They will push and push. I went to the client’s homes and many of them are just interested in either winning the bed or they can get a free 500 dollars gift certificate. They send you to places that are 2 hours away and if you are late, they will fine you for 150 dollars. They give you 50 dollars only if you finish that whole presentation and call it in but when you do, they executive salesmen will push and push til you buy. They can get the beds down to 2000 dollars. ( Craftmatic 1 that costs 5 to 6 thousand dollars) They do not really want you to sell the craftmatic 2 or 3. If you do not sell their beds, they get so angry at you for not getting the bed sold. The beds are good and I feel the beds sell themselves but if they cannot buy it, they cannot buy it. Executive sales people want you to bring a big cake and a plant because they think people would buy the bed if you give them a gift. The executive sale people screw each other on sales. There are always high turnovers of sales people. I was sent to the poorest homes and the elderly like I said. I treated them all the same but deep down in side, I feel like I am taking advantage of them. I didn’t like being a sales person. I am a people person and I get along with people very well. Previous jobs I loved but they didn’t pay well. Craftmatic would pay well if you sell beds but I had the worst luck with the people I got. Many customers were nice to me and I got a long with them well but no sale. Orientation, they get these trainers that say they are making 250,000 dollars and sell 65 percent of the time they see customers. I think they are kind if bragging a bit. They said if you do not sell, you suck. They also love going to poor peoples homes and to the elderly because they someone get them to buy. They also added that they do not like going to middle and well of homes because they said they do not usually buy. Again, the worst sort of people you would ever meet. Most of them not all.

James May 10, 2007, 2:27 pm

The read here was interesting…I was a rep for 2 years. Not a bad gig at all but some of you just don’t get it….its sales! I told “sales stories” But never, never, did I lie to the customer, and consequently I never got in trouble. As for the product, it’s great. You get what you pay for and the model one is not a Gm or Ford product. I own one and would not give it up for flat bed again. As for the rep job….a few here have admitted they were just not cut out for it….thats fine. The others are probably cronic whiners or are just weak salespersons. Its a tough job and you have to have tough skin. You guys got me fired up….thanks! I was a rep in the north but I’m considering the rep job again in Fl. Any experienced Craft reps in Fl. care to comment?

bw May 10, 2007, 3:00 pm

just a note for those saying that the complainers can’t sell, in a creditable sales environment I can sell any product and have for over 10 years. The fact is this company sucks, I posted earlier about my experience and how badly I got screwed over working for crapmatic. The best part is that I never got my 1099 and had a lot of problems filing my taxes this year. I called the sales manager when I could not get an answer at any of the office numbers and found out that the distributor in Kingsport, TN is no longer in business. I called Craftmatic corporate to try and get some resolution to the money that is owed to me and at the very least find out a way to get my 1099. I was hung up on twice, I was all but called a liar when I told them of the money owed and I got no satisfaction. I was willing to think it might have been the distributor in Kingsport that was the biggest problem but after my experience with the corp offices I have to say that the whole company is a problem. Buyer beware, employee beware.

California kid May 16, 2007, 3:28 pm

I did the training, it sounded like a good opportunity, so I gave it a try. Paid my $200 and sold the first apt. I had. That is always the problem as you think that will be the norm. They did lower the price from the lowest I could go 3700 to 2000 a big jump, but I didn’t mind as a sale is a sale and something is better than nothing, The the next apt. were no shows, or porches (where they don’t let you in). The last one that did that, had bought the bed and was complaining to me. I wanted to see the bed, and asked if he would show it to me. Funny how they don’t have any examples to show the sales people not to mention the customers (guess I did mention that). It was a cheap looking bed that is for sure. I one I saw was a classic model he mentioned, costing like 2k. It had what a normal bed would have for a metal frame basically with a couple of moters attached with rollers to push up the wood(plywood) base. The what looked like regular cheap foam 5″ thick with a cloth covering stapled to the wood to cover it on top. The there was a regular mattress on top. Nothing special at all. I was amazed. It did have a wireless remote – whooo hoo
What they say is correct. The company doesn’t seem to lie, but in reality, they are just selling something of low quality and making lots of money. I don’t think the sales reps make much, if the do, they are just taking advantage of the elderly or are really stupid and haven’t looked into the product. I was lucky and came across one of their beds.
I then found this web site. This is so cool. Good creation to you how did. The internet is hated by the scam artist and shitty companies.
I canceled my $200 check and am pretty sure I won’t get anything for going to the apts I did go to. They won’t get anything else from me either.
Dave if you ever read this, you should get into another line of work. Mike in CA also. What BS you live with.

lefty c. reverse May 18, 2007, 6:31 am

slept like a dog last night-
had a dream i ate a gigante marsh mello…woke up and my pillow was gone.
in the afternoon…i ate a world famous 46 pound dallas salad.
Ted (behind the mirror) says i have a big belly.
i don’t care i still can lift a phlidelphia honeydew melon over my head.
Mario ‘the moose” Omar

ftooynote:nothing beats special K. at the gorge. got milk?
wheres larry “melrose” green
GML for president!!
go big red!
buck owens is larry ‘buckhead’ birkheads buckbean burster.

marie May 20, 2007, 10:46 pm

I wish I would have found this site before I bought my mother a crapmatic bed. Buyers beware. My mother has severe M.S. and is totally bed ridden and can only move her head and arms. With M.S. comes alot of pain and muscle cramps. I thought the craftmatic bed would be the best for her. I purchased the bed in 2003. In 2004 her message mechinesm went out. I not only had to pay a coulple of hundred dollars to fix it but also had to wait to their convience to come up to fix it. Rude is a nice name to call these people. I have never been treated so rudely by a big company in my life. My problem is this, has anyone had a family member or anyone for that matter ever got stuck in the bed? If someone else has gone through this, PLEASE e-mail me at
On May 11th at 5:30 in the morning my mother was in the complete upright position along with the knee position all the way up. So I found my mother chest to knees stuck in the bed. She was having a problem breathing. I pulled her to the right as much as possible to releve pressure on her chest from her knees. The remote decided to act on its own and now decided not to work. I hurried and pulled the cord the bed did not go down. I looked for a hand crank and there isnt one. I even crawled under the bed to see if there was a way to release the air pressure in the two motors and there wasnt. Who to call but 911. The fire department came up and took the pins out of the motors and slowly with rope pulled my mother down into a flat position. Beware to anyone disabled. This bed could have killed my mother. Thank god I was home. I called crapmatic and they didnt even care. THey wanted more money from me and had no remorse for what happened to my mother. The company even told me that now that I un hooked the motors I voided the warrenty. What a joke huh. .They didnt even care that I said I was getting a hold of the better business buero attorny general and consumer affairs departments Again they were the rudist people I have ever spoke to in my entire life. Maybe they will change their attitude when I get a hold of my lawyer monday morning. So please if anyone is thinking about buying this bed beware. If anyone elese has had this proplem please contact me.

Aanen May 23, 2007, 1:57 pm

Wow, there are some really random comments in this ping.

James May 24, 2007, 1:18 pm

Oh Marie, C’mon….”The remote decided to act on its own and now decided not to work.” Maybe, but very hard for me to beleive. There are thousands of MS suffers who would not live without their Craftmatics.

Michele May 28, 2007, 7:44 pm

All I can say is, “WOW”! Thanks to everyone for their comments. I am a cool 56 on Soc. Sec. Dis. I do not consider myself to be “old”. I’m still a long-haired hippie from the ’60’s and am more like Shirley McClaine. I have, however, recently been diagnosed with Rheumatoid Arthritis. Went from sailing and scuba diving to being nearly bedridden. A LOT to accept. Have tried twice to get Craftmatic out to sell me a bed. I AM GOING to buy an electric, adjustable bed w/heat & massage. I have set two appts. for a rep to come out to do the paperwork, etc. and THANK GOD neither rep ever showed (or called for that matter). I think it was divine intervention because I am ready to buy. What I would like to know now, if anyone has any comments, is what IS the best bed to buy and the best company to buy it from. I don’t like hearing how these people have been screwed, glad I’m not going to join the rolls, and all I can say is, “Thank God for KARMA!!!!! Email me at with suggestions.

Michael H. Clarke May 30, 2007, 2:13 pm

I have been getting unsolicited phone calls from a Craftmatic Distributor in Pompano Beach FL for almost a year. I have reported the calls to the National Do Not Call List sponsored by the FTC and they stop for a few weeks and then again, this morning, at 0930 they started again. I will get another call this afternoon, if they conform to their usual harassing tactics and I will call the FTC again every day and report them. I saw at another consumer complaint site that this is not an unusual occurence. Has their been any discussion about a class action suit regarding their harrassment?

janien May 30, 2007, 11:42 pm

I just got a call from a Crafmatic Distributor in Florida. I live in California. (?!)They asked for my address to set up an appointment the next day. After speaking with my husband and feeling like it was too good to be true I decided to call back (caller I.D. is wonderful thing..) and cancel. I read these and other comments that are similar to the experience I just had and I am thankful that people took the time to speak out! People are so ready to take advantage of each other these days and it just is not worth the risk. Besides, I believe God can and will deal with theses “sales people” specifically for what or who they are.

Sounds like a class action suit against this “company” should be started because attempting to financially prey on elderly or disabled people is WRONG!!!

Shelly June 3, 2007, 12:05 am

This is to BW that worked for Craftmatic out of Kingsport, TN, I worked for them also, what did you think about the sales manager TK Simpson?

JOHN HUBBLE June 5, 2007, 12:13 pm

Paid $3600.oo for Craftmatic bed with a written Lifetimw warranty on frame and motors. Need service as the bed wil not stay in an elevated position. Cannot find info anywhere about warranty. Cannot find a phone number anywhere on the internet.Cannot find the words ,’warranty’, ‘service’ anywhere online. Hummmm !

marie June 5, 2007, 2:31 pm

John good luck. You probably do have a warrenty on the motors but dont touch them because it voids the warrenty. I aready ran into that problem. I have to buy a new remote for my mother in the amount of 145.00 dollars and a junktion box for 60.00. So be carefull it may not be the motors. I found this out by calling this number 215-639-1226. I am not sure where they are but they are very nice people. Ask for the consumer relations dept. Good luck and let me know how it works. Oh ya this goes to James. If you dont think my mothers bed didnt fold in half call Ticonderoga NY fire dept. The remote worked for 2 days then did the same thing. I am now in the process of buying a new remote and junktion box.

ed June 11, 2007, 12:18 am

I recently found out that the dead cost including marketing and advertising and overhead is under $700 on the craftmmatic 1 bed. Wow they are making an extra 6K.The life time warranty does not include labor. You can get a top of the line Borgatta which blows away thier monaco bed for under $3K delivered. It used legget and platt frame which works on hydrolics as opposed to the hubble motors.
Craftmatic is a marketing genious after old people and poor people. They focus thier efforts by giving free stuff. I reccomend anyone who is considering buying a bed look at all the other options. The idea is great about the semi-fowler postion but you could buy a comfort pillow from e-bay with free shipping for $99 if you need that postion. If you are planning on working for craftmatic it will run about $40-75 a day between your free flowers,cake and up to 400 miles a day driving to bogus appointments.

Phillip June 12, 2007, 3:24 pm

The craftmatic 1 bed wholesale cost including marketing is les than $700.
The limited lifetime warranty does not cover labor. They are being investigated by the FDA due to not having any quality control in place.
There is a bed made by borgatta with a legget and platt frame with hydrolic controls for under 3K and a lifetime warranty. Vrafmatic preys on old,poor and sick people as who in there right mind would pay 6K for a bed worth far less.
If you want to work for craftmatic it will run 60-$100 a day in gas,cake, and flowers. The average commssion is about $100 per bed after expenses. Most of the “pre-qualified appoinments” are looking for a free bed or $500 certificate amd have no $$ or credit to purchase a bed. Do your math before you start. Also
the start up expenses will be about $500-800 before you leave on your first appointment!

scott June 18, 2007, 2:56 pm

An Appointment, is what you make of it. If the potential buyer opens his or her door to a total stranger, lets you in….they are interested, you weak sissy. Learn closing techniques, find common ground with the potential buyer. the product must work or they would have been out of business years and years ago. With any job there are upside and downside. Stop blaming others and go work for walmart selling sneakers.

julieaka20ids June 18, 2007, 4:30 pm

The same person, writes multiple statements here under different ids. Craftmatic must have hit a nerve with them . The poor thing, I feel bad.

Hector June 20, 2007, 11:12 am

Craftmatic just out and out sucks. They don’t even have there name on there corporate HQ. Work or buy a craftmatic bed and be ripped off. Case closed.

Daniel June 24, 2007, 5:35 pm

I’ve been with Craftmatic for over 3 months, I have averaged $1,426 per paycheck. Yes some leads aren’t all that, but the ones I sit down with, we show them the peace of mind and health benefits of an adjustable bed. I smile, never ever lie, find a real common ground with most folks. (some cancellations, some people won’t answer their door, some bad leads, but that is with any “in home sales job”). The biggest trait I see with successful people within the (in home sales lifetsyle), there true ability to take rejection well, like blocking it out and moving on to the next opportunity. The people on here seem like nice people just that the job didn’t work out, I wish you all the best. Daniel

eddie July 5, 2007, 8:08 pm

i just got ripped for $6100 on a bed by theese theifs. I was high when the saleman came over on alcohol and signed up after the wonderful massage this muscular man gave me. It was a great demo but the 5 day return policy has already ran out. what can I do? Any advise?

Diane July 7, 2007, 3:38 am

I got an adjustable bed from, along with their 10″ Nimbus mattress after looking into a craftmatic. It’s amazing. The mattress feels just like a TempurPedic, and the adjustable bed has all the features of the Craftmatic-only it was a lot less money. I highly recommend RestOnClouds even if you’re only getting the mattress. I think it’s probably the best VALUE you will find out there. Plus the sales people were friendly and helpful, and NOT pushy! (I hate pushy salemen) They helped me figure out which mattress would be best, and shipped it out fast. I had my whole set up in my room in just under a week!

marty July 11, 2007, 8:41 pm

My boyfriend and I were making love on the Craftmatic Monaco(there top of the line) when suddenly it started closing up. We were already in a compromising postion and couldn’t unplug it. It mashed us both together closer than we already were. We were able to call 911 but unfortunately he was hospitalized due to his member being broken. Can I doing anything legally? as the defective $8999 bed is the cause. Does anybody know how to get ahold of customer service?

teresa July 14, 2007, 5:29 pm

my new puppy chewed through the cord of my remote on my craftmatic adjustable bed. How can I find a replacement remote control for this?

tut July 29, 2007, 7:46 am

Hi Marty

I have a spare member if you are in need of one


anonymous July 30, 2007, 4:50 am

Craftmatic of Pittsburgh, is run by cut throat rip offs. They know sales people routinely stay in homes for up to six hours to make a sell. I have never been privy to the actual price sheets for the beds, but seriously doubt they cost more than $ 1,500.00 including marketing. They charge the customer $ 345.00 per delivery but pay delivery people only $ 125.00 per delivery, they charge a minimum of $ 132.00 for a service call if the bed is not under warranty but pay service tech only $ 55.00. I urge the Kentucky Colonel who by his post is the lead trainer for Craftmatic of Pittsburgh, to supply his information to the attorney general for the states that he works in. You are not alone in being flat broke, and I understand that is why I work for them as well. Tom Flynn the executive sales rep is an ass, Dianee Kugler, delivery manager is a power freak with no clue, and dirty Girty who owns the distributorship while a nice guy, could sell snake oil to a nun.

STAY AWAY August 10, 2007, 11:13 am

Australians BEWARE….They have come here….be very CAREFUL…When my hubby came home telling me about his “sales training” mmmmmmm…I thought….this is not a good idea…”pot plant” and “bikkies”….He has just let the BIG WIG know he is not going to do this kinda work….thanks to me…and my GUT instinct…and now his gut instict too….BE VERY CAREFUL…you’ll end up on today tonight(a news show) They’ll chase you down and MAKE YOU ACCOUNTABLE….

ALL the nice comments are from CRAFTMATIC “PEOPLE” who want you to BUY their BED…..otherwise why would they BE LOOKING AT THIS Site…I know why i came here….THE GUT FEELING>>>>> GOOD LUCK!!!!

Joseph August 15, 2007, 2:29 am

Mrs Stay Away, I am glad you told your husband he should not work for Craftmatic. It is obvious you wear the pants in your family and a salesman with no balls is really not much of a salesman. Perhaps you should think about getting a job and let him stay home and nurse his gut feeling.

rico August 21, 2007, 4:02 pm

Good call. A craftmatic job is not a job as you pay to work there. Product is very low quality and company removes itself from all responsibilies both to it’s product as well as it legal obligations to there sales reps. It is as churn and burn concept from the 1980’s that preys on sick,weak,ignorant,elderly,lonely,poor and forgotten. You will learn this on the first day in the field. You cold make a bed of thios quality for under $100! If you just got out of prison and you have no conscious it will be great for you and that is who they hire.

Melvin Fiddlestien August 24, 2007, 1:15 am

No one should purchase or sell this product. This company has changed there legal name many times due to lawsuits.
Please save yourself the torture and don’t work for them unless you are completely bored or really like to waste time,$$, and gas. Join the peace core instead. This is truly a garbage company.

Ryan August 24, 2007, 1:34 am

“Join the peace core instead.”

Like you have, I’m sure.

John August 28, 2007, 1:25 am

Made the mistake of buying a craftmatic. The mattress is junk, we have had 5 so far and all have collapsed withing 3 days. It is apparant the bed is causing the problem. Now we can’t get anyone to return calls or answer certified mail. I filed complaints with the Attorney General of Alabama and Better Business Bureau of Washington DC/Eastern Pa and Denver CO. If anyone else in Alabama is having problems with Craftmatic, let me know maybe we can work together.

Toni August 29, 2007, 2:52 am

I need a remote for my sisters Craftmatic bed.( she is handicap and needs this thing super bad). I have called Craftmatic probably 50-70 times and never get anyone. ( they don’t even answer, it’s always a machine telling me to call during ” normal business hours” and it always is when I call). I have tried calling the sales line and sure enough I get someone….who tells me they can’t help me and has no number for “customer service”.
I can’t find a serial number on this bed that the only place I have found needs, and she is miserable. ( It broke with the head WAY up and the feet too) This is the only bed she has and is sleeping in this thing every night. I WOULDN”T RECOMMEND THIS COMPANY TO ANYONE. My mother got ripped off on the price, parts were missing or ill-fitted and I had to get involved ( because I don’t take the crap my Mom would from these people) just to make them fulfil their contract for the heat and massage) Which by the way was NOT as promised and can’t really be used because it is a cheap pad that will burn my sister if she tries. ( she can’t get up or roll over after a few minutes, and it’s too hard for anyone to keep a constant eye out and hook up the lift to raise her, to get it out from underneath her) I could go on and on, but I’ll stop before I get my self too worked up….Now back to my original post.
Please help if anyone knows where I can go. Thanks in advance.

simon visenkoff August 31, 2007, 8:41 pm

Wow, I really got ripped off on this bed. How could I be so dumb. This bed is make of the cheapest plywood and the matress is paperthin the motors are loud and very awkward.

Jim September 1, 2007, 10:25 pm

Toni what state are you in?

Bmw530i September 5, 2007, 8:53 pm

only 1 in 10 make it as a rep, the really great salesman, not some wanna be, all talk, no results, whiner, bit$# boy. The 1 that makes it “oh wow” muahahahah He smiles alot hahahahaha He averages $3500 per week. you people dont see $3500 in 3 months. ahahaha It’s not the PRODUCT you sell……IT’s YOU you no talent wanna be’s

Big Mac September 6, 2007, 1:30 pm

Has anyone in the UK selling or thinking about selling or Craftmatic thought about the tax implications of being “self-employed” but really only working for Craftmatic?

In the UK a self-employed person needs to show that they are truly independent (e.g. are in crontrol of their own work routine, can sub-contract work if they want to etc etc) and do work for more than one client otherwise they are actually treated as an employee by the tax man.

This actually has greater implications for Craftmatic than for the individual self-employed sales rep – as they (Craftmatic) then become liable for the NI and other company benefits for the person they are “employing”. I can’t see how they get around this point in Britain.

If this was allowed by the tax man – we would all be self-employed and working for our original employer – it saves the employer NI and holiday pay and commitment to the employee and allows the self employed person to obtain their own tax breaks and pension advantages when compared to PAYE (Pay as you earn) people.

Can anyone help me understand this one??

Onyourchin September 8, 2007, 9:23 pm

The great thing is old people don’t use the internet. muahahaha

Alan Ferguson September 10, 2007, 3:01 pm

I am amazed at how many people on here are slagging off Craftmatic (no doubt, a lot of them are pea-brains!). Anyway, I live in the UK, and I think Craftmatic’s reputation would appear better over here!
My wife and I were visited by Craftmatic over a month ago, and the original price of the bed was set at £4,200. I said that I couldn’t afford it, and the sales person said he could lower it to £3,400. He spent just over three hours in the house, but gave good demonstrations with the mattress and massage units, and never put us under any pressure (I am 38, my wife is 40).
After trying everything out, we both could have slept in that position the rest of the day.
The salesman then contacted the Craftmatic UK head office. I spoke to one of the manager’s there, who gave me a final offer for the bed of £2,200, which was nearly half-price.
I am paying it up on credit for the next few months, but will pay the bed off when I re-mortgage my home (which I have been planning to do for a few months now anyway).
The salesman was never pushy, explained things thoroughly, was quite friendly, and as it turned out, would have left my house reasonably earlier on, but my wife and I were geuninely interested.
Now having had the bed 1.5 months, I can safely say that my wife and I are sleeping a lot better.
Craftmatic gets the thumbs-up for me!!!
I think it comes down to every individual – the bed may work for some, but not for others. As for the price, it definitely pays to be stubborn (like I was), and try and get them to hammer down the price.

ted September 11, 2007, 4:04 pm

Just got the bed, After sleeping on just one night with my life partener it fell apart. Both of us together weight less than 400LBs and the frame bent and all the motors frooze. I called customer serive and they will not answer my calls. I spent $6500 on this junk! now I find this site and realize I was totally ripped off. CRAFTMATIC SUCKS!

Bob September 12, 2007, 6:54 pm

Well, in the good ole us of a, the sales folk only care about making the sale, nothing else. after all, america is all about making a buck. screw quality just give me the money!

Ya Boy September 12, 2007, 11:30 pm

Ricardo and I were making full use of the bed when the rollers got us stuck in a very odd position. I called customer service who did nothing. We ended up having to call the paramedics to get out from the bed. It was a very awkward and dangerous situation. I want a refund but from what I hear it is impsossible. Does anyone want to do a class action suit agaist them.


Toni September 18, 2007, 8:32 pm

Jim, I am in SC. It has taken me 7 months of searching and calling and e-mailing….BUT I finally got ” Customer Service”. Anyone who needs their number, it’s 800-253-5383, also, I have 800-677-8200.
My remote is only 5 days away. ( or so they say).

Terry September 27, 2007, 4:29 pm

Craftmatic – let them in your house and you will loose.
You will loose, sleep, money, time and effort.
Their bed is trash – its over priced and is sold to you by sales people who are trained to get the money – nothing else. It doesnt matter where you buy it you will be treated like a king or queen until you hand over the money. Then you are a nobody. The company is run by a crook – hes done time for wire fraud. If you want a adjustable bed shop around and you will save thousands – I did.

teddie October 6, 2007, 12:15 am

Betty of Sauk Village IL (09/23/07)
My husband and I purchased a Craftmatic bed Feb. 2, 2007. The salesmen Kurt & Bart were in our home for hours telling us the benefits of the adjustable bed which sounded great because of several medical conditions that I have and we thought that it was a great solution to several problems. We agreed to purchase the bed on a payment plan that was do-able. However the finance by a Revolving account is not the way to puchase any long term account.

On Aug. 31,2007 i made a payment by phone that I normally would have made online. The phone payment cost an addtional $5.00. But because the payment was not credited to the account until 9/04/07 a delinquency charge of $39.00 was also added. The finance charge was $111.59. New charges was $44.00-and by the way I do not know what that is, was also added. The original payment was $120.00.

When we got our statement -the previous balance was $3899.77 and our new balance is $3935.36. Also the finance charges which were already ski-high at 23.34% jumped to 29.99%. We were told that the contract was non-negotiable. I ask to speak to a manager but was told that the manager could not help becase we would the same thing.

I am disabled but my husband works and we are looking at payment that are not progressing to an end but are increasing. We cannot sustain this type of financial blow as our finaces are not flowing but stagnant.

Sarah of Aurora, CO (09/18/07)
We were told that the bed was very quiet and that is not true. The motor on the bed awakens everyone in the house, not just in the room where you are sleeping.

We were told that we would get a king size bed when indeed we received twins beds locked together. The mattresses are very uncomfortable. Since we received the bed, I have experienced my old back and neck pain coming back. The buttons that let the bed up and down does not always work and the mattress is sagging on one side.

We were given 5 days to send the bed back, but the 5 days were before we received the bed or had an opportunity to try the bed out.

Alma of Riverdale, IL (09/17/07)
July of 2006 I purchased a bed from Craftmatic. The Rep told me I was entitled to receive a free TV. When I received my bed the delivery man said the TV was on back order.

After a year of waiting and calling I spoke to a rep who told me that I did receive my TV. I told her “no, I didn’t”. My daughter took the call and asked the rep to please fax over this supposedly signed delivery form. My signature was FORGED! Someone apparently copied my handwriting to a delivery form.

I was in shock and very angry. My daughter spoke with the rep again who said they would investigate. She said she would talk to her manager and call us back in a week . It is the middle of September and I still haven’t heard from them.

Beverly of Pembroke Pines FL (07/31/07)
We were interested in a Craftmatic bed so we arranged for a salesperson to come to our home to discuss. We were told that the prices quoted would be good for a year but the salesperson said the price quoted is only for this evening 1/25/07. She was a very high pressure salesperson. Came with a coffee cake and a plant for me.

The price of $7000.00 was entireley too expensive for us. She called her supervisor, so we thought, and for that night only they would lower the price to $4900.00. We said it was way too expensive, she did a credit check and said we can afford it. My husband is a double amputee and she said the bed would be excellent for him. She was here over 3 hours, at which time we agreed.

The first week the bed developed a dip in the middle, the mattress, FOAM, was replaced. We still complained and was told we would have to get used to the bed. She would not return our calls as we were very dissatisfied with the bed, customer service said no refunds. My husband has a secular wound on his bottom and had it at the time of the sale. A visiting nurse, for the wound, has said that he needs to be in a hospital bed. Side rails for the Craftmatic bed is $900 which is outrageous.

Now a VA doctor has also verified that he needs to be in a hospital bed. We did not realize that there have been so many SENIOR CITIZENS that have been misled with high pressure salesmanship for the Craftmatic bed. The middle of the bed has dipped again but we have not contacted them as now we are at a point where we are ready to pitch this bed into the nearest dumpster.

The wire for the mechanism to raise & lower the bed keeps falling down and will not stay secured. Today I wrote a letter to Craftmatic. I will see if they acknowledge the letter.

We are out $5000.00 for a product that does not live up to its name. We will have to get RID of the bed, as now the VA will be providing a hospital bed for my husband.

Bobby of TX (07/19/07)
Was contacted by the company during an extended illness..Sales pitch about all the health benefits I would receive from owning their bed. I was desperate at the time for any type of help to improve my health and after approximately 6 hrs I agreed to purchase the bed through a loan.

The bed is broken, will not work, and I have not been able to contact anyone to receive assistance even though I was told it had a lifetime warranty. The number listed on the website apparently has nothing to do with customer assistance, probably sales related only from what I could determine.

The benefits stated/promised have never been true, the bed was extremely overpriced, and and now cannot even use any of the features/raising/lowering, massage, etc due to being inoperative.

The financial strain has been great, the physical benefits extremely limited, if any. Unfortunately I was weak and vulnerable due to the illness which continues.

Josie of Pueblo CO (07/03/07)
We called the company in response to a promotion for a chance to win a free bed. Next thing we knew we had a man in our house selling us a bed we could not afford, sight unseen. We feel we were pressured into signing the contract and when we tried to cancel we were told we couldn’t it was too late, I was no longer dealing with the Craftmatic Company, but a finance Company, the best we could do is get the payments reduced and the time extended, so now we owe over 8 thousand on a bed that is very uncomfortable, squeeks terribly when it is adjusted makes horrible noises when the massager is used, and you can’t really feel any benefit from the massager anyway.

There is no chance of ever getting it replaced as who would buy it from us, We can’t just toss it out and buy a good bed we can sleep on not after paying for this one. We can’t afford to pay for it, it is ruining our credit as we are on disability and on a limited income.

The salesman said it was the answer to all our health problems and gave the bed all these wonderful reasons of how it would help my husbands heart problems and his recent neck surgery and my leg edema, and help with our sleep apnea, the stress of how we are going to pay for this monster has only made our problems worse. I wonder how many other disabled and elderly people craftmatic is taking advantage of. He also told us if we tried to cancel our order he would get fired, at the time I felt bad for him, so we didn’t, afterwards I realized he was just trying to make a sale.

Ovadell of Lyle WA (06/15/07)

My elderly mother purchased a Craftmatic bed. Within a week the mattress was sagging so badly that she had to hold on to something to stay in bed. I have called customer service to see if we can remedy this problem, all they can tell me is they will send someone out to take a look but they never do.

My mother has slid out of bed on two different occasions. The problem is she is not able to get up once she falls, fortunately, we have Lifeline and she is able to summon help.

Karen of Plano, TX (06/13/07)
Bed was delivered broken, with a bar protruding through the mattress and creating discomfort in our lower back.

Mattress was exchanged for a pillow top style that has a plastic foam core which sagged immediately.

This was exchanged for a foam insert that is too large for the zippered mattress and bulges in the center.

It is impossible to get a good sleep in this bed. The mattresses are slanted and either indented or bulging. Of course when I contacted them about another alternative, I was told that there are none and that they would not accept a return of the bed. I was also told that the Baltimore distributor I apparently purchased the bed from had gone out of business.

Paid $4,000 for backpain!

Trisha of Birch Run MI (05/08/07)
My handicap father purchased his Craftmatic Adjustable Bed under the impression it was covered with it’s Lifetime Warranty only to be told that to receive a new mattress (because the one he has is literally nearly bent in half) he will have to pay an additional $500.00 because the distributor he purchased it from went out of business. He spoke to two different customer service reps at Craftmatic, one being the supervisor, both of whom were extremely rude with no interest in the consumer whatsoever. He has done nothing but complain about this bed since it arrived.

Thomas of Carmel IN (04/27/07)
The story and events described in the craftmatic West Virginia story were almost exactly the same. Sales guy comes to door, stays an very long time, makes promises, pressures single elderly woman to buy bed, sets up charge account with no disclosure and customer service at Craftmatic no help.

Collector now calling threatening litigation to collect the outstanding balance. Elderly aunt unable to discern what has happened and tells the Craftmatic people she didn’t want bed and agreed with sales person to get them to leave.

Amy of Stewartstown PA (04/25/07)

I have been getting calls from this place for a very long time. I and the only other resident of the house have told them to stop calling. The person on the other end will NEVER give their name and they continue to call. Tonight I got home and saw that they called and I called them back on the 800 #. When I first got through a female took my name and the spelling of it, while saying that she was going to put me on the do not call list. She then states that she was not calling for me, but rather for my fiancé. I advised her that he has answered before and told them not to call. She replied Oh well, too bad, we will continue to call and hung up on me.

I am tired of them calling very early and very late. I work long hours and I would like to get my sleep without interruptions of a rude and inconsiderate company!

Joe of Salisbury NC (03/09/07)
July 26,03, I bought a two Craftmatic Adjustable Beds for $6000.00, Was told they would help my back plus help lower my Blood presure, After about a year the Mattress started to get lumpy and we could not sleep on them, I call them they said they would change them which they did. Here it is two years later we got the same problem, Only worst, I cannot sleep on the mattress at all now.

I called, talk to three or four people, they keep transfering me around to different people, who keep saying they will call me back, never do. I feel after spending $6000, they should do something for me, I can’t afford to buy Mattress every two or the years.

Robert of Hereford TX (03/02/07)
My father was talked into purchasing a craftmatic bed before christmas 2006 he did so and he paid them when the bed arrived he told the gentleman that he had received the wrong mattress and the thing that had pushed him over top and buying the bed was the fact that he could get the heated mattress he was told that there was one in the warehouse and he would receive it next week well it has been 2 mths now and no one from the head office or the distributor will return my calls I have to say that now we are looking into just having the bed returned and the money back.

Diane of Annapolis MD (02/23/07)
They are phone harassing me. They call with their recording 3x a day and will not accept that I am on the do not call list even though I call them back at 443 573 0232 and I think the Craftamatic telemarketer is mad at me and is now into revenge. He keeps calling, he is mad. I am frightened.

Joseph of Pinole, CA (02/19/07)
This company contacted my mother at home even though she is on the National Do Not Call List. She was informed that she had won a free craftmatic bed. My mother was skeptical about this windfall gift and questioned the marketer, at least 3 times, whether this was a ploy designed to obtain a sales appointment etc. She was told absolutely not, that she had won a bed.

My mother asked if I would be available on the day she was to receive the new bed. I agreed. Just prior to the salesperson’s arrival, I went to the Consumer affairs website and found the article on Craftmatic and its penalties in West Virginia. I immediately called the Craftmatic office to cancel the appointment.

The salesperson demanded that I give them all my mother’s personal information, which I refused. I gave them her name and phone number and told them to contact the salesperson by cell phone. The craftmatic rep on the phone said that would be impossible. Within 2 minutes the outside sales rep for Craftmatic shows up at the front door. He questioned why we were cancelling. I told him to contact his office.

He then asked if he could come inside and use the phone to verify the cancellation. I told him no that he could use my cell phone outside while I listened. He then admitted that he had his own cell phone in his car. I am convinced that this was a ploy to gain acces to my elderly mother. Within 5 minutes of his departure, we received a call from his supervisor who demanded to know why we were cancelling. I told him to stop contacting this number and he abruptly hung up!!

This event has had a very detrimental effect on the psychological health of my mother. She is quite depressed at the fact that she could have been duped by Craftmatics high pressure sales pitch .

Cecilia of Macomb IL (01/30/07)
We purchased a craftmatic bed on 1-18-2005. We are having a problem with the mattress (it is lumpy) and the motor or something has leaked oil on my carpet. I called the customer service rep. Diane Peltser and she said I had to pay 116.00 to have someone come and look at my bed because our distributer went out of business. Therefore any warranty that I had was not in effect.

We were told our warranty was good for a lifetime and would even pass down generations. They promised us the world and now we find we have nothing. The woman I spoke with was rude and had no interest in helping me. She said there was nothing she could do because our distributer went out of business. This seems strange because after a salesman was at our house I spoke with the craftmatic company and had somethings changed before I got the bed.

Cleo of Dublin GA (01/12/07)
I cannot sleep at night I have to get up in the middle of the night and sleep in the chair to get rest.

The Craftmatic I Sleep system was sold to us with the assumptiion that you would beable to sleep better and your breathing habits like snoring would be stopped or reduced. The bed was suppose to help you sleep better but it does not. I have had back surgery and I can not hardly sleep in the bed. I would not recommend or purchase a bed like this ever again. What makes it so bad is my Mother-In-Law purchased one as well. We are two families that are very dissatisfied.

Doug of Ashford AL (12/20/06)
I bought a craftmatic bed and my sales rep died. It no longer works and I have tried numerous times to contact the company for help and no one returns my calls

I am medically disabled and used this bed 3-4 times daily for fluid retention problems and for a major back injury.

Cecile of Rockmart GA (12/14/06)
I ordered 2 beds 11/2/05 to include heat pads. I’ve had to call several times due to not receiving them when told they would arrive. On 12/14/06 I spoke to Mr. Vaughn who claims to be a supervisor that once again told me I would receive pads at my door in 7-10 days just like I was in October. I asked what reassurance I had and he said he is taking care of it himself this week. I told him that is what I was told last time. He asked what he could do and I requested a letter stating the product would be at my door in 7 to 10 days. He hung up on me.

I immediately called back and asked for a supervisor in which I got Mr. Vaughn again. He stated he was very busy and didnt have time to write a letter and he has told me 7 to 10 days. I asked him who his boss was and he stated Mr Magary. Of course there is no way of contacting him that I know of. My order was paid in full on 11/2/05 the day I placed the order but they have not fulfilled the order as of this date.

John of Ogden UT (10/24/06)
Salesperson dropped in at about 2:00PM. Didn’t leave until about 8:00PM. Starting price was about $6500.00. Call after call was made from my home to Denver when I wouldn’t accept price. Finally deal made at $4500 with condition that I pose in TV ad (never happened). I still owe over $3000 on the beds. I got 2 twin beds.

I’m a totally disabled veteran and my wife has had extensive back surgery (before getting the beds). We were told that the beds would alleviate many problems both she and I had sleeping. Told my sleep apnia would improve greatly (NEVER DID). We’ve had the beds almost for just over 2 years and both of them need to be replaced. Both the box springs and mattresses are collapsing. I have to sleep on the far right side of my bed or I role out of my bed during the night. Many times I have had to spend the night on the floor, not being able to raise mysef. I can’t adjust the bed in any form to keep from having extreme pain in my body. I could go on and on but time constraints keep me from doing so at this time.

James of Crofton KY (08/24/06)
In June we were called by the craftmatic co. We are on a no-call for solicitors.They got through anyway and wanted an agent to call on us.They promised we would be entered in a contest for a free bed.The agent came the 20th of June and nothing was said about entering us for a free bed. He claimed the bed would be beneficial for my sleeping and snoring which I have trouble with and my wife has back problems and he said the bed would help that.

We bought a bed and when we read the papers he gave us, the company disvowed any claims. We paid $3800 for it and the mattress should have been top of the line quality.The bed did not help any of our problems.

Sandra of Atmore AL (08/03/06)
In July I saw Craftmatics ad. on t.v. I called to enter in sweepstakes and to get information on buying bed.A few days later a Burl Mahl contacted me to set up an appointment to come to my home.I honestly felt it would be safe to allow him in my home. This would be the first salesman I have ever let in my home.

Soon after he arrived he began to ask very personal questions. Did I have a boyfriend? Did I live alone? Would I enjoy having my hair,nails done? He only called me ‘lady’ never using my name.Whenever I tried to interupt him he would tell me I needed to hush. He said I must be Attention Deficient. He said he was a multi-millionaire who only works for Craftmatic whenever it suited him. He said he is in the process of buying several restaurants in Atmore, and Bay Minette. He owns several race horses who has made him millions. He is a famous chef who would love to come to my home and cook for me. He is a pro playing a piano. I was getting more scared by the minute. This went on for almost 4 hours. When I thought it couldnt get worse he got up and said Lady I want you to see this. He pulled his shirt up and proceded to explain how much weight he had lost and how good he thought he looked.

That night he started calling my home. I wouldnt answer the phone because i saw on caller ID it was him. Later he started blocking his number. I think Craftmatic is fully responsible and Im very scared if he is fired what will he do to me and my daughter.

Barbara of Richmond, VA (07/17/06)
Linda suffers from MS and is virtually completely invalid. As such, Linda depends on her special bed, which she purchased about 14 years ago from Craftmatic. In April of this year, Linda contacted Craftmatic for a service and repair and was told that the charge for this would be $ 440.47 The repairman of Craftmatic showed up on April 20th and told her that this older bed needed a different size board (piece of wood), which needed to be ordered. Since then, we have contacted Craftmatic several times and they have visited Linda once more on June 9th.

Cliff October 8, 2007, 9:06 pm

Amazing how much miss information is on this site. This is a quality product made the same way every time. I think many of you must be lying just to be cute! The bed is amazing and the sales job is also. I am a retired minister and sleep on the bed and sale the bed. Yes in home sales in not for most people. Amazing fact is that common people lie much more than any company could.

They comfirm a appt and then will not open the door. I make sure they want to buy then cancel the next day. Some of you amaze be by the fact you would like to return your bed. Why did you buy it in the first place. The health benefits DO out weigh any cost you might have. You are in bed 1/3 of your life come on guys and gals!!!

There are some bad people in the company and the company after time deals with them but the vast vast mojor protion of people I see LOVE the bed.

You get what you pay for and my bed is worth more than what I paid for it!!!!

I make a nice 6 figures now and love my semi-retirement!!

Rich October 17, 2007, 12:27 am

I have owned a Craftmatic I for several years. It is really NOT a good bed. It was given to me by a friend so it did not cost me a penny. He actually gave me two of them (that should have tipped me off)! Needless to say, we are no longer friends! I did manage to sell one of them for $150.00 to who-else but an elderly lady. It is in no way a comfortable bed. Very stiff feeling, a very thin mattress. To be certain in no way a quality product. I imagine the only reason they are still in business is because it probably only costs then a couple hundred to manufacture and they pocket the rest. Way too many unhappy customers (or should I say “suckers”?). If you are smart you will buy from a more reputable company, which this company can never claim to be. Obviously they do not care about customer satisfaction.

moved on October 21, 2007, 3:14 pm

what a joke ..went to pittsburgh to be trained for sales rep in wva and then was sent out on the road with a trainer – she was a joke too! ..had rotten teeth and showed up 45 mins late – kind of sleazy – used curse words a lot – shit and fuck! bragged how good she was and how colonel kentucky hired her on the spot to be trainer. she was supposed to be training me but didnt know the demo herself. she lied about everyting – lied about what she made each week – nothing added up. she bragged and bragged and bragged like now one else could sell like her. i was not impressed. she did no selling – if a bed was sold, the customer had already decided before we got to their home. if no bed was sold, she made no attempts to sell. just called executive sales who couldnt sell the bed either. she was bad!! if you questioned why she didnt follow the demo or do everything she was supposed to do, she got mad! hot tempered! i asked her why she didnt give the customer the squeeze ball ..she couldnt tell me! but, later that evening driving home, told me her daughter was always taking her squeeze balls – likely story! she was probably too busy squeezing colonel kentuck’y balls! ..obviously colonel kentucky didnt do too good a job training her to be a trainer. anyway, i’m gone – 2 weeks was enough for me – moving on.

Sharon Power October 26, 2007, 5:26 am

Well, I’ve read almost all the comments. I have no idea what to do. I wanted to purchase a Craftmatic II bed for my 91-year-old father, but am now confused as to what to do. Unbelievable. Everyone is absolutely against each other as to how they feel about purchasing a Craftmatic; salesmen are against each other; purchasers are happy and unhappy!!!!! All of you can “go to hell.” I will not even “go there” as to purchasing a Craftmatic bed. My dad will just have to “choke on his coughing..” I just can’t understand why everyone is either unhappy and/or happy. Salespersons are acusing company of being scams, etc. or either not scams. What in the world is “THIS WORLD” coming to!!!!!!!!! I’m tired. My husband has colon cancer, need ongoing chemo, etc. Has has a triple bypass, etc. I just don’t need another problem with my father needing a good bed, just to keep him from choking on his coughing up “pulmonary fibrosis” junk, etc. I will just go on as I am going, and try to take care of my father, without spending all him moneyh on a “no good Craftmatic, scam bed.” AND, will take care of my husband the best I can. I’M TIRED!!!! JUST PLAIN TIRED!!!

Zzzzzzzz October 29, 2007, 6:30 pm

Dave. You really shouldn’t be correcting spelling or grammar for anyone.

You consistently use the word “ALLOT” incorrectly, and spell distributor wrong every chance you get. So, shut up.

Bottom line for anyone else:

Don’t buy a product from a company that refuses to openly advertise pricing. This is why I am here on a disussion board, looking for info I should easily find on the Craftmatic website.

Don’t let strangers into your house. It is your house!

Hang up on people that talk fast on the phone or make you feel pressured or nervous in any way. It is your time, and your money. Don’t complain if you let people talk you into things. Remember, you let them talk you into it.

If you can’t stomach sales, don’t be a salesperson.

Don’t believe everything you read on the internet.

And, if your reading, or writing comprehension skills suck, don’t bother making a stink about what somebody else wrote.

Mine isn’t perfect either, but I feel compelled to point Dave’s arrogance out anyway.

One more tip: If you happen to be in sales, you can do one of the following, never both. You may:

Post who you are and who you work for.


Attack people in a public forum. As a business owner, I would immediately fire any dummy that did that in the name of my business.

Heck, I just decided not to purchase from a company that condones this type of behavior from their sales staff.

Take care.

tommie October 30, 2007, 1:12 pm

craftnatic is by far the worst bed I have ever owned. I got it on craigs list for free. I am paying the junk guys to move it. Very uncomfotbale glad it only cost me $$ to chuck it out. Is any one interested in a i hate craftmatic club?

Thomas Dickensheets November 2, 2007, 12:36 am

I live in a low income housing. I get SSI. I’m working part-time. I didn’t got my Craftmatic bed yet.

I order a Craftmatic cost $2,736.00
Delivery $ 329.00
Final Price $3,065.00
Sales Tax $ 272.79
Grand Tot $3,337.79
Deposit $ 100.00
Balance $3,237.79

I can’t afford this bed.

formeremployee November 8, 2007, 2:53 am

I was a former employee of a (now defunct) Craftmatic franchise in the 1980’s. I have been away from it for nearly 20 years, but it looks like little has changed. Here are a few insights from my time there, and while a few may no longer reflect the operation of the company today, I am pretty sure that most of them are.

First, understand that nearly all of the sellers of Craftmatic beds are franchises. Those franchises go out of business on a regular basis, and new ones are set up to cover the territory vacated by the defunct company. This means the new franchise does not necessarily have to meet the financial obligations of the old franchise, potentially leaving people hanging. (Particularly creditors – consumers hopefully have more protection against this sort of thing than they used to.) This also means that Craftmatic itself (the national company that sells the franchises and makes money off of everything the franchise does), is not necessarily on the hook for the obligations of the failed franchises. For example, if a customer pays for a bed, and the franchise goes under before the bed is delivered, I don’t believe either the parent company or the new franchise has to honor the contract. (Because the contract will be with “XYZ Company, d.b.a Craftmatic Adjustable Beds”.)

Additionally, the salespeople are paid strictly on commission. They usually only get 2 calls (leads) per day (sometimes 3), and if they don’t make a sale, they have nothing to show for the day except expenses for gas and food and possibly a lot of hours on the road. (It was not unusual for the salesperson to have driven 50 miles or more to reach an appointment.) That is why there are so many posts about these sales people staying for hours and hours. We routinely told customers that the “presentation” would require no more than 2 hours, although they often went much longer, especially if the salesperson thought there was a sale to be made. In reality, the salespeople aren’t even supposed to start talking about the bed for at least 30 minutes after they arrive, as that is the “warm up” time. This is when the salesperson does things like talk about the customer’s grandkids, show pictures of his own kids or grandkids (which may or many not be real), etc., and basically tries to get the customer to drop his/her defenses. (All part of the training these folks get.)

We also told customers concerned about dealing with a commissioned salesperson that they were paid whether or not a sale was made. This was an obvious lie and many salespeople would say almost anything (including false claims of health benefits, etc.) to get the sale and avoid walking away empty handed. Some had to be physically removed from the house by the customer.

Potential salespeople were brought in on what we used to term a “cattle call” ad. Just bring a lot of them in for training, many will drop out on their own, then pick the best 5 or 10, and hope that one lasts. But you get a wide variety of folks, and there is no telling what sort of characters are being sent into people’s homes. Sales is a tough way to make a living, and some of the previous posts detail the games and while some were good people, a fair number of these folks were dysfunctional, with drug and drinking problems, broken families and financial issues topping the list of baggage they came with. Perhaps nowadays background checks are performed, but I doubt it.

I saw one post about the salespeople making $100 per bed, but that has to be the low end, because it’s impossible for a salespersons to make it on that amount of money, considering most of the calls will not result in sales. When I was involved, I saw sales where the commission was in excess of *$1000* on a single sale. While that was not the norm, understand that a sizeable chunk of the sales price goes to the seller as commission.

Keep in mind that the “list” price is completely fiction, and is simply a starting point they use to reduce from. (It’s a technique called “drop selling”.) The sales person has several “drops” he can use, if that fails, he will place a call to an inside salesperson (to add credibility to the fact that they will be continuing to lower the price) who has some additional drops. Sometimes the story was “a hospital ordered too many beds and we have to liquidate the excess”. (No matter what size the customer is interested in, those will be in the inventory that needs to be liquidated.) There are many variations, but the call to the inside salesperson is a last-ditch effort to make the sale. I believe they also now make a call to inside sales once a sales is made as part of their “closing” technique. “Closing the sale” is an effort to ensure that even though the customer signed the contract, they will remain “sold” until the recision period has expired. (That is the time when the customer has the legal right to cancel without penalty.)

Often, customers who did not purchase from the salesperson were contacted several days or weeks later, with some other “fabulous opportunity” that allowed an even lower price on the bed they were considering. This was, of course, all part of the overall script towards making sales.

Back to commission. When I was involved, each bed had a “par” value. If the bed was sold “below par” the sales person received a certain percentage of the sales price, usually 10% or less. Sometimes it was a sliding scale where the percentage decreased as the sales price went further below par. For sales made above “par”, the salesperson received the aforementioned percentage of the “par” price, plus *half* of everything over that. This was an obvious incentive for the salesperson to sell at the highest possible price. Unfortunately, it is easiest to sell something at an outrageous price to those who can least afford it, the elderly. Those folks frequently aren’t savvy enough to understand that the “list price” isn’t really the price, and might actually sign at the “list price”.

The warranty on the beds is next to worthless. When I was there, the mattresses had a full replacement warranty for a short time (maybe a year), and a “pro-rated” warranty for a much longer period, like 20 years. Pro-rated means if the mattress is 2 years old and needs to be replaced, that’s 10% of the 20 years, so the replacement cost of the mattress is 10% of the full cost of a new one. Like everything else with Craftmatic, the “price” of the replacement mattress was jacked up sky high, so that even if a mattress was only 3 or 4 years old, the “pro-rated” cost to the customer was more than the actual cost of the mattress. (Which means that most warranty replacements were profitable for the franchisee.) Sometimes customers were quoted mattress replacement costs so high that it exceeded the original purchase price of the entire bed!

The other huge part of the cost of beds is advertising. Often, the advertising cost per bed easily ran into the hundreds of dollars. Needless to say, the actual cost of the beds to the distributor was a fraction of what they were sold for. (Some of the salespeople used to tell customers that the beds were made by the Amish. I don’t know is that particular lie is still used.)

The giveaways, like free TV’s was (and I’m sure still is) all bogus, it was all built in to the price. Actually, the sales people were supposed to offer a small discount for the customer to forego the TV, but if not, someone simply went to the store and bought a TV for the customer. (Sometimes the delivery drivers would literally stop and buy one on the way to the customer’s house!)

The Craftmatic II and Craftmatic III (if that one is still sold) were nothing more than a bait-and-switch scheme. The idea was basically to make them so undesirable that few customers would want them. (A few II’s and III’s had to be sold, to make it legit from a strictly legal definition.) I believe the II was actually being sold in increasing numbers after its introduction. My recollection is that besides using lower quality materials, the warranty was even worse than on the original.

After all of these years away, I am somewhat surprised to see that the product is still being sold, as many franchises had Attorneys General from various states breathing down their necks even then. For those who may not have seen this, Craftmatic was fined something like $4.5 million today for violating the no-call registry. (Perhaps the beginning of the end for them, because calling the customer to set up the appointment is a vital part of the operation.)


To be fair here, I will say that I am sure some customers found this bed to help them sleep better, as attested to by earlier posts. But I think there are probably better options from reputable companies if an adjustable bed is needed.

Also to be fair, many of the practices I have detailed here are not necessarily unique to Craftmatic. I have been involved in other companies that do direct in-home sales, and there are many similarities. My advice would be to never let a salesperson in your home! If you do, you should never commit to the purchase when the salesperson is there, but ask them to leave a contract and copy of the warranty for you to look over later. This allows you review the fine print, etc., without the distraction of the salesperson looking over your shoulder. (Some salespeople a good at anticipating questions from the customer, and dodging them in such a manner that leaves the customer with the impression that the question has been answered, when it actually has not.)

If a salesperson refuses to leave a copy of the contract for you to review, that’s enough reason to stay as far away from doing business with them as possible.

I would also recommend that when the appointment is made, you ask how long it will take. At that time, let the caller know how much time you are willing to give, and reiterate that to the salesperson when he/she arrives. (I would go so far as to set a timer in plain view just to show that you are serious.)

Lastly, if an elderly (or otherwise somewhat naive) friend or relative makes an appointment for an in-home “demonstration”, I would first attempt to talk him/her out of it, but at the very least, have someone else there at the time. That can be tough, because some elders value their independence and are convinced that they are perfectly capable of dealing with a salesperson. These are the ones that get taken to the cleaners most often, as these salespeople have perfected their craft and know how to sell this type of customer at a high price, while at the same time, leading him/her to believe he/she had outwitted the salesperson.

slomoe November 13, 2007, 11:43 pm

Wow! Please don’t buy the bed. Sleeping on a $20 air matress is better. This is the lowest quality of workmaship in a terrible company praying on the old,poor, and weak. This
should be illegal to sell. period.

Jim November 26, 2007, 6:07 am

To anyone even considering buying anything from this company, check out this letter from the FDA!! You can see an original copy on their website.

Department of Health and Human Services

Public Health Service
Food and Drug Administration

900 U.S. Customhouse
2nd end Chestnut Streets
Philadelphia, PA 19106
Telephone: 215-597-4390


November 27, 2006



Mr. Stanley Kraftsow, President
Craftmatic Organization, Inc.
2500 Interplex Drive
Trevose, PA 19053

Dear Mr. Kraftsow:

During an inspection of your firm located in Trevose, Pennsylvania on May 24, 2006, through June 13, 2006, an investigator from the United States Food and Drug Administration (FDA) determined that your firm manufactures therapeutic AC-powered adjustable beds. Under section 201(h) of the Federal Food, Drug, and Cosmetic Act (the Act), 21 U.S.C. 321(h), these products are devices because they are intended for use in the diagnosis of disease or other conditions or in the cure, mitigation, treatment, or prevention of disease, or are intended to affect the structure or function of the body.

At the conclusion of this inspection, the FDA investigator presented an Form FDA 483, Inspectional Observations, to Charles B. Chernofsky; Chief Compliance Officer for Craftmatic Organization, and sent another copy by mail to you. Our review of the observations noted in this inspection revealed serious violations of FDA regulations applicable to your products, detailed below. Before addressing these specific violations and your firm’s responses to the related Form FDA 483 observations, however, we address the issue of your regulatory responsibility under the Federal Food, Drug, and Cosmetic Act (the Act) and implementing regulations, which your firm questioned during the inspection and in the two undated letters of response to the observations on the Form FDA 483 from Mr. Chernofsky, received in June 2006 and on July 26, 2006. Specifically, although you hold premarket clearances [redacted] and [redacted] for the therapeutic beds that you market, you appear to deny your responsibility for some or all of the regulatory responsibilities of manufacturers under the Medical Device Reporting regulation, 21 CFR Part 803, and the Quality Systems regulation, 21 CFR Part 820, because you describe Craftmatic as a “relabeler” or “distributor” and not as a specifications developer for these devices.

The regulatory obligations detailed in this letter apply to manufacturers of devices. Under the applicable, definitions, manufacturers include both relabelers and specifications developers. See 21 CER 803.3 (definition of manufacturer includes any person who either “changes the . . . labeling of a device in furtherance of the distribution of the device from the original place of manufacture” or “[i]nitiates specifications for devices that are manufactured by a second party for subsequent distribution by the person initiating the specifications”); 21 CFR 820.3(o) (definition of manufacturer includes but is not limited to those who perform the function of relabeling or specification development).

According to your firm’s undated response, “Craftmatic is a Relabeler because it makes health related claims for the bed that the manufacturer, [redacted] do not make.” Under your self-characterization, Craftmatic is a manufacturer and is responsible for the obligations of manufacturers under the regulations, because relabelers are manufacturers under both definitions cited above. Moreover this acknowledgment that Craftmatic makes the health-related claims that bring these beds under, the device provisions of the Act provides further evidence that Craftmatic is a manufacturer, because it is Craftmatic’s actions in making these claims, made under the Craftmatic name, that result in the propagation of these devices in interstate commerce. In addition, although your 483 responses deny that Craftmatic is a specification developer and claim that Craftmatic is a non-technical “purchaser” of products made by [redacted] other Craftmatic statements indicate a more active role in the specification of the bed. For example, during the inspection, FDA collected Craftmatic promotional materials with the heading “Precision Construction Ensures Durability and Dependability” that state: “Craftmatic designers and engineers adapted a patented style of seating, proven to better distribute the body’s weight, to the Craftmatic Adjustable Bed, to provide comfort beyond that of any flat bed.” In addition, your 510(k) submission [redacted] states: “The Craftmatic Adjustable Beds are currently constructed and manufactured to Craftmatic’s performance specifications, . . . .” All of these facts support the conclusion that Craftmatic is a manufacturer within the meaning of both 21 CFR 803.3 and 820.3(o).

As noted, FDA’s inspection of your establishment indicated serious regulatory violations. Specifically, this inspection revealed that the devices you market are adulterated within the meaning of section 501(h) of the Act (21 U.S.C. § 351(h)), in that the methods used in, or the facilities or controls used for, their manufacture, packing, storage, or installation are not in conformity with the Current Good Manufacturing Practice (CGMP) requirements of the Quality System (QS) regulation found at Title 21, Code of Federal Regulations (CFR), Part 820. These violations include, but are not limited to, the following:
Failure to establish and maintain procedures for receiving, reviewing, and evaluating complaints by a formally designated unit, as required by 21 CFR 820.198(a). For example, there are no formal written procedures for the processing of product complaints and the designation of the individual(s) responsible fort he evaluation, investigation and documentation of complaints.

We have reviewed your response and have concluded that it appears to be adequate which will be confirmed during the next inspection of your firm:
Failure to establish and maintain written procedures to ensure the complaints are evaluated to determine whether the complaint represents an event which is required to be reported to FDA under part 803, Medical Device Reports, as required by 21 CFR 820.198(a)(3). There is no written procedure addressing this requirement.

We have reviewed your response and have concluded that it is inadequate in that, for the reasons explained above, your firm is a manufacturer as defined by 21 CFR 820.3(o), and thus is subject to QS regulations including the requirement to evaluate complaints for reportability to FDA under Part 803, Medical Device Reporting.
Failure to establish and maintain written procedures for implementing corrective and preventive actions to address product nonconformances, as required by 21 CFR 820.100(a). For example, although there is a monthly review of service orders, there is no formal written procedure for identifying and investigating product nonconformances and describing the corrective and preventative actions to be taken to address any product non-conformances that are uncovered.

We have reviewed your response and have concluded that it appears to be adequate which will be confirmed during the next inspection of your firm.

Our inspection also revealed that your Craftmatic Electric Adjustable Bed devices are misbranded under section 502(t)(2) of the Act, 21 U.S.C. 352(t)(2), in that your firm failed or refused to furnish material or information respecting the device that is required by or under section 519 of the Act, 21 U.S.C. 360i, and 21 CFR Part 803 – Medical Device Reporting (MDR) regulation. Significant deviations include, but are not limited to, the following:
Failure to develop, maintain, and implement written MDR procedures for internal systems for timely and effective identification and evaluation of events that may be subject to MDR requirements and for timely transmission of complete reports to FDA, as required by 21 CFR 803.17(a); Failure to develop, maintain, and implement written MDR procedures for documentation and recordkeeping requirements for information that was evaluated to determine if an event was reportable, as required by 21 CFR 803.17(b). For example, your firm had no written MDR procedures at all. In addition, a review of your incident files revealed the following: a report of an incident occurring on [redacted] was caused by the [redacted] of a Craftmatic bed and there was no determination of whether or not any injury was incurred as a [redacted] a report of an incident occurring on an unknown date, [redacted] caused by a [redacted] a report of an incident on [redacted] that a [redacted] caused the [redacted] and a report of an incident occurring on [redacted] alleging that a Craftmatic bed [redacted] and the customer was [redacted]. None of these potential MDR reportable events were adequately investigated, evaluated, or documented to determine if your product may have caused or contributed to the reported injuries and death.

We have reviewed your response and have concluded that it is inadequate in that, as explained above; your firm is a manufacturer and therefore required to comply with these MDR regulations.
Failure to report to FDA no later than 30 calendar days after the day that you received or otherwise became aware of information that reasonably suggests that a device that you market may have caused or contributed to a death or serious injury or has malfunctioned and would be likely to cause or contribute to a death or serious injury if the malfunction were to recur, as required by 21 CFR 803.50(a)(1) & (2). For example, your incident files contain a report of an incident occurring on [redacted] was caused by the [redacted] of a Craftmatic bed; this information reasonably suggests a reportable malfunction. Your files also contain a report of an incident occurring on an unknown date, [redacted] caused by a [redacted] information that reasonably suggests a reportable [redacted] and contain a report of an incident on [redacted] caused the [redacted] reasonably suggesting a [redacted].

We have reviewed your response and have concluded that it is inadequate in that, as explained above, your firm is a manufacturer who is required to comply with the MDR regulations and submit to FDA MDR reports.
Failure to conduct a complete investigation of each event including an evaluation of the cause of the event, as required by 21 CFR 803.50(b)(3). For example, for the three incidents listed above and the following two incidents, there is no documentation of any communication with the users regarding these incidents, no medical documentation pertaining to the incidents, and no documentation of an investigation into the causes of the incidents. The additional incidents, which materials in your files indicated you were made aware of, were a report of an incident occurring on [redacted] resulting in [redacted] and a report of an incident occurring on [redacted] alleging that a Craftmatic bed [redacted] and the customer [redacted].

You should take prompt action to correct the violations addressed in this letter. Failure to promptly, correct these violations, may result in regulatory action being initiated by the Food and Drug Administration without further notice. These actions include, but are not limited to, seizure, injunction, and/or civil money penalties. Also, federal agencies are advised of the issuance of all Warning Letters about devices so that they may take this information into account when considering the award of contracts. Additionally, premarket approval applications for Class III devices to which the Quality System regulation deviations are reasonably related will not be approved until the violations have been corrected. Requests for Certificates to Foreign Governments will not be granted until the violations related to the subject devices have been corrected.

Please notify this office in writing within fifteen (15) working days from the date you receive this letter of the specific steps you have taken to correct the noted violations, including an explanation of how you plan to prevent these violations, or similar violations, from occurring again. Include documentation of the corrective action you have taken. If your planned corrections will occur over time, please include a timetable for implementation of those corrections. If corrective action cannot be completed within 15 working days, state the reason, for the delay and the time within which the corrections will be completed. Your response should be sent to: James C. Illuminati, Compliance Officer, at the address above. If you have any questions about the content of this letter please contact: James C. Illuminati at (215) 717-3078 or fax (215) 597-8212.

Finally, you should know that this letter is not intended to be an all-inclusive list of the violations at your facility. It is your responsibility to ensure compliance with applicable laws and regulations administered by FDA. The specific violations noted in this letter and in the Inspectional Observations, Form FDA 483 (FDA 483), issued at the closeout of the inspection may be symptomatic of serious problems in your firm’s manufacturing and, quality assurance systems. You should investigate and determine the causes of the violations, and take prompt actions to correct the violations and to bring your products into compliance.

Sincerely yours,


Thomas D. Gardine
District Director
Philadelphia District

Deb Huwe December 16, 2007, 3:24 am

I was called with the news that I had won a $500 shopping spree. However, I would need to listen to a sales pitchh on Craftmatic beds. Since my elderly mother was recently hospitalized from severe injuries and would likely need some kind of adjustable bed, I scheduled an appt.

During the sales presentation I was shown via video how the bed was suppose to work, given examples of local area people who were very happy with their bed which had improved various health issues, etc. I made it very clear to the salesperson my mother would need to be able to check the bed out first but I did not know when she would be discharged. I was assured over and over that she would have what is called Full Right of Inspection. Unfortunately, I did not get this in writing, I believed what I was told.

As like many others, the bed does not work as demonstrated. I paid $5300 for a full size bed. My mother could not sleep in it at all, it wedged her into a V when elevating head and legs. I have contacted the company, of course the Full Right of Inspection ended when the bed was delivered, no exceptions. It does not matter if the bed works or not, I signed their purchase agreement so I cannot send it back, no exceptions. In my last contact with the company I was told it would take two months to break the mattress in. Ooohps, the salesperson neglected to tell me there is a “breakin” period. How can a 77 yr. old recovering from a broken leg and shoulder spend two months playing with a bed before it works like it is suppose to?

Oh, the $500 shopping spree? The salesperson told me I had to fill out a 30 day sleep study first. Of course, this bought them time to deliver the bed before one could see that was a joke too. I was sent a certificate with a website to access to order my prizes. They were dollar store items, a person couldn’t spend $500 on the entire lot.

I am not only out $1800 paid down, my credit will be ruined as I am not paying anymore on the bed, but my mother feels guilty because she can’t sleep in the bed and I cannot get the company to take it back or return any money. I have retained a lawyer but it does not sound too hopeful at this point. How do we keep this from happening to others?

I purchased a bed for my mother who was in the hospital at the recovering from a broken leg and shoulder. I made it clear to the salesperson that my mother would have

Angry carer December 19, 2007, 11:03 pm

My mother has just been “conned”! by one of these charlatans. She is 84 and mentally ill and he has convinced her to part with £2,000 for a single bed! No bed is worth that amount, even if it was gold plated. I shall be visiting trading standards tomorrow, and shall certainly ensure that she cancels the order. If she needs a new bed there are plenty she can buy at a price she can afford that would not be sicked on her by some sharp salesman who has no conscience and preys on little old ladies.

Diana December 20, 2007, 5:03 pm

As usual a bunch of moronic people posting. Anyone who tells someone never to let a salesperson into their home is surely to be listened to! People badmouthing former employers when an intelligent person reading can see they have never bothered to learn to speak/write properly: this company gave you, an unemployable, half-literate weasel a chance and this is your thanks. It is so easy now to try to scam a big company or to try to act out individual difficulties and grudges via the web. I have seen a 33 year old Craftmatic working like a charm. What slugs to slam this company. One of the few companies that makes a product that really lasts and that has brought so much comfort and relief and real joy to millions… a few losers want to sully that and take that away from people. What’s a few bucks where health is concerned??? Oh I guess money is your G-d. I question you complainers– do you really care about your mother, your aunt, your elderly relative, the truth? Or is it that you have been bilking your elderly relative for money and they did something for themselves with their own money???? I am thrilled that the internet now has a precedent on the books for knockers. Put your real names down and then make your negative remarks. Allow the accused to defend itself properly. Cowards, idiots, and losers abusing the legal system for gain you are to be shamed. I love this site’s legal disclaimer at the bottom: “we are also not responsible, in general…” This seems to about sum it up well. Give the idiom time and you will be responsible.

sy January 5, 2008, 10:49 am

this bed was recently purchased for $95 new on craigs list.
I must say that it is truly a piece of crap. Some of the worst quality workmanship and cheapest components. I just spend $60 on getting it hauled away. This company is truly fraud and will not take responsibility for it’s junk. Buy any bed but this one.

NEW WIDOW January 31, 2008, 2:25 am


British Dave February 2, 2008, 2:58 pm

Have just spent an amusing half hour browsing this site. I have worked for Craftmatic UK for a good few months now and would like to add a few comments.
1) all medical claims made by the company are fully backed up by current medical practice. Any claims made by a rep that are not have NOT been authorised by the company. As anyone withy a modicum of intelligence, and that includes most of the posters on this site, will know is that a rep cannot be monitored on each sale. As long as I follow the presentation I was taught I am able to give factual and accurate information and I know that I am doing my job right.IT IS ONLY BAD OR DESPERATE REPS WHO LIE, and that as the same in any business.
2) yes I do have one of the beds myself, or to be more accurate, my partner does.And yes,it does help her back, shoulder and leg pains. Will it cure her? No, but if all the NHS can do for her is prescribe pills that knock her for a six,a few hours of genuine positional pain relief and a better nights sleep is worth every penny.
3) Its all too easy to slag off a product that is expensive and sold direct. I have been embarassed by the actions of some of the reps reported in america as it reflects badly on me And I have also noticed that a lot of the detractors are talking b#####s.In Britain if you change your mind, and I have had several customers who have, the order is cancelled. If you cancel within 10 working days of placing the order, the bed is collected and a full refund made. All beds are delivered as quickly as possible and not on the 9th day! What bed showroom would do that? The primary cause of cancellation is not the customer, but their family members who believe the bad publicity rather than look at things with an open mind and are more concerned with their parents money than any possible improvement to their quality of life.
4) In the UK reps are actively encouraged to touch base, (see, I can speak american,) with their customers to follow up on their experience with the bed. I regulaly do this, and have yet to get find someone who has had absolutely no benefit from sleeping in our bed.
5) I have always found the company here to be extremely helpfull and supportive. No company is perfect but Craftmatic UK seems to be as good as it gets in my own limited experience. I had no sales experience before joining the company and found the training to be comprehensive and top quality. I love the job as it means meeting new people and the diversity of people and their lives never ceaes to amaze me, plus, if i make a sale I go away knowing that I have helped improve the quality of the rest of their lives. How many used car salesmen can say that?

In conclusion, I know my comments will not change the die hard detractors opinions. All I would say is that if you think you or your family may benefit from our bed, get in touch. If you are worried about your relative seeing us, then be with them when we do our demonstration.
I will look out for reply’s to this . I don’t intend to enter a protracted correspondence on this but may reply to any that interest me. I will only respond to British postings as I do not believe the experiences of our american cousins can accurately reflect what happens here.
Sleep comfortably now y’all.

eddie fiddlestien February 4, 2008, 10:09 am

Wow, this bed is so uncortfotable and they won;t take it back, Shitty company shity product. wate of time n money.
please explain hyow they are still in business.

Joseph February 10, 2008, 4:36 pm

The Krafstow’s no longer own any of the U.S. bed business. Got bought out and there will no longer be any Craftmatic beds in the U.S. The Do-Not-Call problem is common though for large companies. DirectTV got nailed for 5.5 million for the same thing.

Ruth February 14, 2008, 3:53 pm

Pish, posh – as I understand it, Countour Furniture bought Craftmatic. That was probably a stock purchase, since Craftmatic was privately held, not publicly. Ergo, it is definately NOT out of business, just owned by another enterprise; who has, most likely, assumed the liabilities as well as the assets (unless it was just an asset deal, and who wants to sell assets and be left stuck with potential liabilities?).
It is in their best interest to be the best customer service-oriented company they can, esp. given the burgeoning baby-boomer generation which is upon us, their primary marketing target. Ditto with sensible marketing; salespeople are just that, some are honest and others not so much. Caveat emptor still applies as the most self-protective market philosophy. (e.g., READ what you sign BEFORE you sign it!)

British Dave, I am encouraged by your sensible observations. Have you found selling to be lucrative?


Gd February 17, 2008, 5:56 pm

Na they aint gone I got offered a job today by them in the UK. i have just left a so called (Kirby) Distributor in the uk after 2 weeks. Its sound to me both of these companys exploit the people buying these products, and the Newbie sales people selling them aviod both if you can

Skeptical on Sales Job February 17, 2008, 6:00 pm

I found this website because I was trying to find any info I could on Contour Adjustable Beds (formerly Craftmatic) and I am so glad I have seen all of the comments.

I found a sales position listing in my local newspaper and called the number. During my quick discussion with the rep (who was in Pittsburgh) I noticed that he was pretty much giving me a sales pitch and didn’t care anything about me, a person who he is supposedly looking to hire and I also noticed that Craftmatic had suddenly changed there name to Contour. That was my first indication that something was off. He told me he didn’t have a whole lot of time to talk to me about it all because there was a conference call coming up in just 10 minutes so he wanted me to get that info and call in for the conference and call him back after I listen to the call. That was my second hint.

Out of curiosity, I went ahead and called in for the confernce. It was all automated and from what I could tell I was the only person on this “conference” call! Third Hint.

I want to tell you what I got from this.

– They outright tell you this is targeted for the older people and that they are going to be experiencing substantial growth with the “Baby Boomer” generation retiring.

– Never once did they mention how much these beds were.

– They say they will give you $50 for each appointment you go to but they fail to mention the amount of time you have to spend in the home to make the sale and from what I have gathered on here it seems like its about 2 hours! Add the travel time to get to the place which could take an hour or more each way and you are looking at making about 12.50 on the hour. Now, subtract the amount of gas you had to spend to drive back and forth up to 60 miles or so and any of these suggested gifts. Unless you make a sale you are working for minimum wage.

– You will need to make an investment of a few hundred dollars for the Kit you will be taking to each home for your sales routine.

– I was also told by my local rep that I would need to make another investment of buying a portable DVD player or even better a 13″ TV with a built in DVD player since the older folks can’t see the small portable dvd players as well.

– Training is held at a hotel in Pittsburgh, PA for my area and you have to pay for your way to Pittsburgh, your hotel, any meals, etc. However, they do provide lunch during training days. They say they will reimburse you in 30 days though but, I am wondering why I have to wait so long for reimbursement which makes me think they don’t even pay you but once every month.

– Your commission on sales varies between 2-6% which tells me you probably end up getting 2 or 3% for each sale and every once in a while they may throw in an extra percent or two to keep you motivated.

Anyway this is the info I have been able to obtain. I will leave it up to you to decide on whether you would like to pursue a career with Contour Adjustable Beds.

Robert Dinerstein February 25, 2008, 5:47 pm

What can I say. The doctor recommended that I obtain an *adjustable bed* and, like so many others, I remembered their ads which have appeared for so long on the TV.

When the represnetative arrived he was personable and believing that I was a sophisticated shopper I heard him out. To my chagrin I fell for every one of his gambits and, even though my wife and I agreed that we would not purchase a bed that night, we would shop around, he closed the sale.

Aside from the fact that I now know that similar beds are readily available at 1/2 the price, the $1000.00 shopping coupons we received was just as big a con. Thety could only be used at a certain website, the only “potential” value were the vacation packages. It cost some $50 to register for the “package” and when we booked a vacation in Atlantic City, for an additional $25 or so, they could not tell us what hotel it would be in until some later date. Turned out the vacation would be at a hotel where we had to agree to sit for a time sharing sale.

It has only been a few months and even though we paid a premium for the heavy duty bed and mattress, the mattress springs are coming through.

I strongly recommend that yo avoid Craftmatic; get it elsewhere where you can get it for much less and get supereior mattresses.

David February 27, 2008, 12:02 am

Well, it’s been an all too familiar sound for me that craftmatic reigns as low as any company could go and is still getting the worst press ever.
Now! I used to be a craftmatic sales man, past tense.
It has to be one of the most uncareing mobility companies I have worked for. They not only treat their customers with disrespect and con as much cash out of them as they possibly can. But they are control freaks to the sales reps undermining there position when with the poor customer.

This company and a few more I could mention who have public figures to front them should be sent back to where they came from (the hole in the ground) and leave the poor and vulnerable pensioners alone.

Do not join them in there crusade of theft against our elders.

mea March 7, 2008, 3:13 am

Did anyone see the national exposure Craftmatic/Contour received today on National Television. Major exposure on their scam. This should but consumers on notice and severely cramp their style

Robert March 7, 2008, 3:20 am

Just saw a Inside edition under cover story about this company and there sales practices, and I see that most of the negative talk on this blog is proven to be true. Crap product- over priced- worthless warrenty- preditory sales practices- STAY AWAY FROM THIS BED!!!!

jeff March 7, 2008, 8:13 pm

smoking kills. stop buying cigarettes. walmart is putting small business out of work. low pay to keep with the low prices. stop shopping at walmart. car salesman pressure you into buying a car. dont buy it. mcdonalds food makes you fat and gives you high blood pressure. dont eat it. stop crying. you’re all grown people with hopely a brain. if i dont want it i wont buy it.

Ryan March 7, 2008, 8:24 pm

“you’re all grown people with hopely a brain”

Hopely a brain!

jeff March 7, 2008, 9:23 pm

“that hopefully have a brain”. excuse me for being busy. i can admit to a mistake. obviously you have nothing to do but pick out one word to complain about. grow up loser.

Ryan March 7, 2008, 9:28 pm

You’ve caught me. I’m not busy at all. I spend time visiting sites where someone wrote about Craftmatic beds six years ago and proceed post a comment with no value whatsoever.

Hopely you understand sarcasm.

P March 8, 2008, 3:52 pm

I work for craftmatic. My problem is it’s my only source of income. Trying to find a job is getting harder and harder. I don’t want to continue doing what i do but i have to until i can find something else.

T March 12, 2008, 1:23 am

Today I called about a sales position on the ph. I have past in home sales experience. He went on a long spiel before I could get a word in edgewise. I was finallay able to tell the sales manager I didn’t work on Saturdays for religious reasons. He then proceeded to insult my religious convictions. I said please don’t insult my beliefs. He then said I was too thin skinned to work in sales (I done sales for over 20 years)When I calmly tried to smooth things out he continued to insult me. After reading the above comments both positive and neg. I am thankful I didn’t proceed with this.

As for P who can’t find something else. No amount of money is worth loosing your intragrety. Not all sales people are liars and cheats. What is hard is finding both a product and a company you can represent. That is the currant delima I am in. I recently trained with a water treatment company for a week with no pay traveling 1 hr to get there then decided not to work for them when I found out the company was disreputable.

Rhoda Q. March 18, 2008, 5:03 am

I had a Contour Adjustable Bed salesman come to my home this evening at 7 p.m. and he did not leave till almost 10 p.m.

He was new in his position and fumbled through his presentation and paperwork.

After I sat through the whole DVD presentation and flipped through his pages in his binder….then came the shocker of the prices of their products.

He kept on trying to sell me a king sized bed when all I was looking for was a Queen sized bed.

Then when he revealed the prices, I almost fell off the couch.

He called some guy on the phone a couple of times to haggle with the pricing and promotional offers. Kept saying he would take $500 off in protional offers, instead of accepting the tv offer, etc.

Then on the last call he handed the phone to me and the man on the other end tried to convince me to purchase a queen contour adjustable bed with the hard wired remote at a lower price.

Then he said he would throw in free heat and massage..

Then I handed the phone back to the salesman and they talked for a second, then it was back to the hardball sales tactics.

I told him my budget was around $2000 or less and he kept coming back with $3,000 – $5,000 prices.

I was exhausted from telling him I couldn’t afford that price.

He kept running the numbers and telling me that if I took the $2000 from my anticipated tax return and put that towards the cost of the cheaper hard wired remote queen contour adjustable bed that my monthly payments would be under $100 per month.

So I finally gave in and signed the pile of documents.

I felt bullied and pressured to give in, and I was told during the initial appointment scheduling that I was not obligated to purchase anything.

I contacted my credit card company and cancelled the transaction immediately after he left.

I left voicemails for Contour Adjustable Beds accounting department to cancel the transaction and will also send an overnight cancellation notice within the 3 days of busines to cancel this transaction.

When the salesperson left I went online and did price comparisons to other adjustable beds and found that I paid WAY TOOOOO MUCH!

I am sooo frustrated in his sales tactics.

Rhoda in Minnneapolis, MN

Karen March 18, 2008, 9:04 pm

We have a crapmatic bed. We’ve been in need of new remote and cord for ages and have not been able to get them. I read through all the comments hear and took someone’s advice and went to the site. Neat huh? Uhh….I tryed to find replacement remotes and couldn’t so I tried the “live chat”. Was told I’d get a call back in 2 minutes for the live chat. Phonre didn’t ring…..ever.

Anyone have a clue how to get these parts or are we stuck with a very expensive flat bed with a lousy matress that caused more pain than our regular bed.


Jo March 22, 2008, 5:58 pm

I have an older craftmatic bed. It is about 10-12 years old. I love it except when it broke about 1 month ago and cannot find the part I need. It is a very simple little, appx. 3 inch plastic piece that holds the worm screw at the position you choose. Where oh where can I find it! Help an old lady get more sleep once again. I NEED this bed or I wake up or stay up all night in back pain. Karen did you ever get the part you need?

Thanks Jo

Bob Headboard April 9, 2008, 4:33 pm

I need a replacement wired remote for my Craftmatic I bed because I have to press the living life out of the buttons for my bed to move. How much do they cost? I couldn’t any on eBay. Thank you, BOB

jacob May 23, 2008, 5:04 am

i have worked for craftmatic for thirty years …in all parts of the world …ive just read all these emails …and i cant help but laugh we have been around for over 40 years ..make a great product …service in a timely fashion …refund all cancels …pick up beds…we do everything we are suppose to do …we are a world wide company …we know we cant please all the people all the time but we have always tried our best …goverment agencys are no differnt then any sales companys if they see they can get money from a company they will you cant fight them they make the rules to suite them selfs …craftmatic is no longer owned by the man who started it …thats why its called contour now in the usa ..if your a salesperson its a great place to work …and if you want a great bed take a look you will see we are everything we say we are ..

iMONGO July 17, 2008, 4:50 am

(*Jacob, isn’t your name REALLY Dave*) (as in the previously active poster)?
If they pay $50/”sitting”, how much do they pay you to post defenses of CRAPmatic beds on message boards? I want to know. _I could DO that._

E July 18, 2008, 3:51 am

I worked for Craftmatic as a telemarketer in the UK. It was the most disgusting job I could have imagined. The script that we had to read was sneeky and deceptive – all trying to make the client feel like they may win a bed. This is all trying to get the client to make an appointment to ‘have a demonstration of the bed’. We were told to not waste our time for people who were under 50 unless they were disabled.

karl July 26, 2008, 3:03 pm

My old Mom has one for the last 7 years. She’s had a bad back forever, and Craftmatic promises relief.

Recently the mattress had begun to sag from laying in the same spot.

So I went out and bought a cheap Posturepedic mattress, spring, and frame for about $500. Suddenly her back is improving! The Craftmatic mattress is pretty firm, so that it will snap back into shape after being bent by adjustable frame. The Posturepedic salesman said that actually a bad back should have a softer mattress, not a firm one like most people believe. I think he’s right.

Now I want to unload the Craftmatic, but I cannot find a company that sells replacement bed spring for the contraption, so I can sell it.

stu pippel August 17, 2008, 3:11 pm

Where can I find sheets to fit a craftmatic extra long king.
I’ve looked at most of the major dept. stores with no luck

Clay Smith September 3, 2008, 5:46 pm

Craftmatic is out of business i was told. I think they are contourbeds now. In any case i bought my bedonline from and im very happy. I cant even get a phone number for craftmatic it’s impossible.


Phil October 4, 2008, 4:27 am

My girlfriend , who is on diability, was fed their line and bought their bed. The story is to long but the bed is destroying her life. She started paying them seven months before she received it, then they finaced it through a blind company. When she had the first problem she was told it was out of warranty, the bed wasn’t made until 7 months after she started paying for yt, but the warranty started when she agreed to buy it, it is almost unuseable but it’s all she has and will pay $95 dollars a month for the next four years with no recourse.

Sam October 5, 2008, 3:36 am

Craftmatic sucks. Eric Kraftsow licks donkey balls and has the bad breath to go along with it. Ron Korman and his big bad team of salesmen and saleswomen in Florida spend their free time in the offices doing drugs. They also crank call customers who could not afford to purchase the bed.

The bed MIGHT be comfortable for some of you but don’t buy it from an in home salesman.

Enda Gallagher October 31, 2008, 4:23 pm

Currently Craft keep ringing me, saying i entered competition to win a bed, all i have to do is let them into my house to do a questionaire and i will get a £500 shopping voucher. The problem is i never entered a draw!.
I really find this sales aproach dishonest, they seem really pushy on the phone, i worry now about all the vulnerable disabled and elderly people being bullied into sale’s contracts by this company.

Jude Cocuzzo November 12, 2008, 6:08 am

About 36 years ago we purchased a Craftmatic king (two extra long twins put together). I was pregnant and my husband was recovering from a fractured femur so we needed it for multiple reasons. I cannot say anything but good comments. This bed has served my family well. I had to discard the mattresses but used with a king mattress for several years. One bed still works (sits up etc) but the other motor appears to be dead; but it has been 36 years!!! Yes, it cost a great deal but it was worth every penny. I am now about to sell them but have many wonderful memories of sleeping well for many years on what are still very comfortable foundations……

DONT DO IT Craftmatic of Pittsburgh March 15, 2009, 11:20 pm

I know times are tough but you do not want to sell from this company.

I went to training, spent my hotel and travel.

Then they tell you bring a check for 200.00 for the craftmatic kit. ( A vibrator, video and forms)

The leads non viable. One mentally challenged person another a no-show.

Remember bring a cake and force yourself in. If you have professionalism and pride you will change your mind quickly

Called the supervisor told them I will be returning my kit. They did give my money back , that is, after I threaten them with labor relations and the PA state attorney general office.


gypsy April 3, 2009, 4:10 am

i want to know what so special about crapmatic (craftmatic) can do that other electric bases can’t ? also how many court cases the hae had ?

SCAMMED by Ron Korman at Craftmatic S. FLA _total fraud April 4, 2009, 2:44 am

One of the worst experiences me and my husband had buying this uncomfortable bed. The sales man was Ron Korman from Craftmatic in south Fla. First the bed is one (high) price – probably to support his sniff, sniff drug habit, then what they do is call their manager to get permission to lower the price, but its just a sales tactic they used with other people after doing some research.
We didn’t get no tv.
They’ll charge as many thousands as they can get away with, especially from seniors who don’t know any better. They don’t tell you up front that the price can be lowered, becuse that lowers thier comission.
Stay FAR AWAY from these scamming frauds. Get a bed from Macy’s clearance instead.

Sam was Scammed May 3, 2009, 2:52 pm

The two Craftsmatic beds we were high pressured into buying for $6000 a few years ago have been fine for comfort and helping with our medical problems. My complaint is the lies the sales reps tell and the outrageous price they convince you to pay. Better adjustable beds can be purchased from stores with RETURN privileges for HALF the cost. I wasn’t aware of this when my doctor advised me to get an adjustable bed and sleep elevated. I thought Craftsmatic was the only maker of adjustable beds.

My complaint is they are poorly made. The nylon bearing are squeaky until you get them worn down and the mattresses break down in a few years. The worst thing is the controls wear out and then you cannot adjust the bed. There is no way to get replacement parts. All the numbers they gave me on purchase are disconnected. I finally got one for Contour (their new name) but it is a message system and no one will return a call.

Look online and see all the consumer complaints filed against these scam artist. Many State and Federal investigations, lawsuits settled to the customers favor add to millions, Federal government fined them 4.4 million for violating the NO CALL registry and several states have collected penalties adding to millions from these crooks. AARP has even joined in against these scam artist and there preying on the elderly and disabled. Things like selling a 95 year old man dying of cancer a $3000 bed that he couldn’t even operate. This company has NO honor! They are criminals who premeditate their assault on their next victim.

I am told the company is out of business, but they still have an active website under Craftsmatic beds. They offer NO contact phone numbers and get your address and phone so they can plan their attack on you. I am told that Legg and Pratt manufacture the beds for Craftsmatic and Craftsmatic/Contour is only a SCAM sales outfit to extract twice the price for the bed. I still cannot get replacement parts for my Craftsmatic beds about 5 years old. Apparently Legg and Pratt used different parts that were inferior to what they used on their own beds.

I anxiously wait for the day when the owners of Craftsmatic/Contour get Federal prison time. People that scam the elderly and disabled make me sick and angry. Maybe the Federal prisons will get Craftsmatic beds so they can feel at home.

Dean in Florida May 14, 2009, 3:43 pm

Well, I got this call saying I could be entered into a contest for a free adjustable bed. Normally I would have just hung up the phone but I was interested in an adjustable bed. They set up an appointment the next day to have someone to stop to enter me into the contest. Of course I knew it was going to be a sales call but that was OK. The salesman never mentioned anything about entering a contest.
I watched the goofy presentation on the salesman’s laptop and when it said the representative would be going into the bedroom with me, I kinda laughed out loud. There’s no way on earth that some guy is going into my bedroom with pillow props or whatever.
Anyway, we got to the nitty gritty about price. I told the guy I couldn’t make a decision that day but he said I would have to pay full price if he didn’t sell me the bed before he left. So, knowing that I had 3 days by law to cancel any door to door sales, I went ahead with the sale. They reduced the price from $7,298 to $3,380 which I thought was fair enough. But, unfortunately for the salesman, he insisted that I get two beds that made a king size. The beds were to be delivered the next day but I had no way to consult my fiance’ as to what she wanted. I told the salesman that, over and over, but he still insisted on making the sale. The beds were not what she wanted and so I refused the beds.
Therein lies their problem. They offer a 5 day cancellation but no trial. The five days begin on the day of purchase – not the day of delivery. I am not stupid enough to pay thousands of dollars for something that I can’t see operate and test for myself.
I would have bought the damn bed if we were given a chance to test it for a few days – providing that it was what they claim it is.
I wonder how many sales they’ve lost because of their ridiculous policies?

Brian June 3, 2009, 9:46 pm

I have had a Craftmatic Adjustable Bed for many, many years and have never had a problem. It has helped me when I was recovering from surgery and with every day aches and pains from excercise or overexherting myself when working in the yard. I have found the company to be helpful when I did need to call them for a minor issue. No mattress sold by anyone on the market lasts forever and I did have to replace the mattress a few years ago and the new one is terrific. They did honor the pro rated warranty and the price I paid for the new mattress was reduced by a percentage based on the number of years I had left on the warranty. That is fair to me and is the same type of warranty offered by every mattress company today. You can’t sleep on a mattress for 13 years and then expect a free replacement! I would recommend the bed to anyone and have many times. As for the person who complained that you can’t return a bed to them I wonder what companies do take returns. It’s against health code to resell a mattress so I don’t think any company returns beds. You can’t even donate good used mattresses to Goodwill or the Salvation Army. They won’t take them because they aren’t allowed to sell them.

gypsy June 5, 2009, 7:31 am

they say next day delivery in the morning right ? but what happens if the size of the bed that the customer wants does not happen to be in stock and a base has to be cut down or widened ? the sales reps remind me of kirby sales reps, but at least those vacums were good. it takes time to cut the bases down to get the right size for the customers. then the cover has to be resized and the foam done the same. all because the right size is not in stock

Take Responsibility For Your Own Actions! June 6, 2009, 1:23 am

I am fed up with all of the bitching! (almost every product has this same page of people bitching about being scammed) Grow Up People!
YOU bought the bed, and the company is the scammer? How come nobody is blaming … YOURSELVES for buying it? I own a King size Crafmatic, and I have no problems with it! The model I have isn’t even made any more! AND I BOUGHT IT USED, BECAUSE I DON’T THINK ANY BED IT WORTH $6,000.00! I bought a used, but perfect condition Crafmatic… and I even went to the crafmatic “stores” to ask questions… and NOBODY “MADE ME” BUY A NEW ONE! Should I feel cheated that I didn’t “get scammed”?… lol. With the internet at your disposal, why is it you didn’t do the research before you were “scammed”… but wow.. look at how handy the internet is now that you feel cheated and want to bitch… and blame everyone but yourself. These are the same people that go and buy a new car that they know they can’t afford… and then blame the dealership and everyone else for CHEATING them out of their hard earned money…. wait… did they put a gun to your head and make you buy it?.. NO… wake up people! do your research FIRST then go shopping! I have never been “SCAMMED” into buying anything I didn’t want… because I know how to say NO…. N…O….NOOoooo!
My cars are new, and one of my houses is new, the other house is older, so I made it a rental… and guess what… I was not scammed into buying any of them either!
I have almost every electronic gadget that comes out, and nobody “MADE ME” BUY THEM! I buy them AFTER I research them online and in person.
See the pattern here? 1. Do the Research, 2) ask Questions, 3) Purchase what you can afford, when you can afford it… and ONLY if you know it is what you want to buy.
And for everyone that is thinking.. What if it breaks?.. what if?… your prior research will have already told you what to do if something goes wrong!
FYI… almost everything in the “high end” market (appliances to cars etc) will break down and have problems far more than your average items… look it up… or subscribe to Consumer News… if you are into the “old school” book reading thing…. LoL. WOW… bitching does make me feel better.. hahahaaa

Kat June 7, 2009, 3:18 pm

Unbelievable that this site continues its bashing based on old news from a company who was bought out by another. The beds may of had problems when they were Craftmatic but it is my understanding that those mattresses were updated, problems were fixed, and warranties are being honored. Yes as a sales rep I see the hard sale tactics some, and I repeat some, at executive sales preform over the phone but I have also seen customers who I stood in front of with my hand outreached to take the phone back in hopes of giving them an out, who continue to argue with the rep on the other end that they are not able to buy the bed. One lady I actually put my hand on the phone at her ear because I saw how mad she was getting, gave it a gentle tug to indicate I was willing to release her and she firmly pulled it from my hand and continued arguing with the phone rep from executive sales for another 3 minutes. This was the same lady who wanted to know after being very clear she was not buying today or in the next year if I would give her more of the massage demonstration I had just given 30 minutes worth already. Unbelievable that we go into homes and spend almost 30 minutes(more than required) with just the massage portion of the presentation alone sometimes believing or flat out knowing there will not be a sale, and are glad to still help a potential client feel the benefits, only to hear about people who are upset we were in their homes for 2 hours or more. Come on people you get information and massages, and a gift certificate for free and still gripe! Amazing that people complain they were hard saled into a bed then complain again about the warranty or the interest rates when they are very clearly stated on the paperwork. If you don’t know what something means don’t buy without asking for clarity. I am a rep for Contour and I do not hard pressure any potential client or take advantage of anyone who can not clearly read or understand what I am saying. I believe in the benefits of the bed and there are plenty of articles online that can back it up. I don’t have a problem selling an adjustable bed to someone who is on a fixed income, pension or what not because I believe they deserve the best quality of life for the rest of their life in which these beds can help them obtain. If you cared more about your elderly family and not your inheritances you would be glad to provide this bed for them. I know through my clients and potential clients that they have friends or family who are very happy Contour Adjustable Bed owners who use their beds every day for leisure, wind down, and sleep. In fact it is not just for the elder but I believe that all ages can benefit from the young to the old. Read about Human Growth Hormone and when it is believed by scientists and doctors to be most likely produced especially for adults. It is during the initial deep sleep. So why wouldn’t you want the opportunity to possibly extend that time period as far as possible. Read about decompression of the spine how these beds can contribute to that process, and better blood circulation and oxygen flow before you think that your family has been ripped off. The bed sells itself and as long as I am being honest about the benefits of using one then I can lay my head down at night with a clear conscience. What was is no longer true for the quality of mattresses that are now upgraded with the new company takeover. Contour has been in business for over 60 years and that fact speaks for itself. Check Better Business Bureau, there are no issues there to this date on Contour Beds. Tired of the complaining on old news. Get on with the current and actual facts. The truth is even your school age children and grandchildren could benefit greatly in all levels of their life if they too had the opportunity to sleep correctly and comfortably. If you can get to this page you have access to the vast information on deep sleep and its benefits. Search it out for yourselves.

Lisa June 14, 2009, 8:35 am

Does anyone know where I can get an owners manual for a craftmatic bed? It was given to me and I would like to get a replacement copy.

Mona June 20, 2009, 5:15 pm


Our twin craftmatic controller quit working while the top back side is in the full “UP” position. I’d put it there to sweep the floor, and all the other functions seem to work, though the “Low” vibration seems less vibratory than ususal, but I’m not really sure, caused I never used it other than turning it on my accident occasionally.

Its an older model with the hand held remote controllers attached by thick cords (tanish brown colored).

Actually we have the two Twin Size Craftmatic beds pushed together to make a king which we got used, and bought our own 100% latex foam matresses on, and they worked great til today. We have always loved them since we got them about 3 years ago.

Can anybody advise us how to get it fixed? Do these beds require maintenance?

Mona L. Abbott
Tallahassee, FL

Stuart Weaselman October 9, 2009, 1:19 am

Craftmatic gets sued so much they get a gift basket each Christmas from the trial laywers association. You can tell the posters on this site that a real customers and the posters that are employees. The product sucks, the reps suck, but Managment- Stan the bald man and Stu the pet monkey both suck- probably together. “Crooks of a feather”.

Gypsy November 2, 2009, 4:49 am

I am sorry to say that craftmatic 1 is no longer made. Only the version 2 is made and they are made in china. No i don’t work for them either.

jake13 November 3, 2009, 10:15 pm

wow mr weaselman the name sure fits ..get your facts …stan nor stu have nothing to do with the company any longer ..for over two yaers now …and without their leadership the company is going down the tubes …now if you said those things about mo magary you would be right on he and marc caderon are lovers …or why else would he hire a loser like him …

Edde November 22, 2009, 6:34 pm

My Craftmatic bed had a lifetime guarantee but the company responding to their repair service number does not inspire confidence. My 4-year old bed needs servicing, but I do not want to pay $165 for an opinion with no idea what other costs may be involved.

Can anyone connect me with a reputable service company?

Billy Thomas December 7, 2009, 7:10 pm

I am always suspicious of a company that is not upfront with their prices. Recently, I had to purchase one of these “craftmatic” like beds from my mom and had a really good experience with this site:

I would encourage anyone looking at these adjustable beds to really ask the hard questions and if the price keeps changing, go somewhere else.

Craftmatic Possible UK January 2, 2010, 4:09 pm

Looks like this thread may have stopped now but I thought I would still give it a ago!

I should be attending training with Craftmatic on Monday 4th jan in Oxford UK and to be brutally honest with myself, I am as mad as a “Hatter” why? because I didn’t check out the company before now!!!

I have read far more negative than positive comments on the net this afternoon but (just in case) i would welcome any comments from exsisting or ex salesmen in the UK, before I make my final decision on whether to attend or not.


?? February 9, 2010, 1:25 pm

i work for craftmatic in the uk and 95%of these people are very correct it is a scam they treat there staff like crap and their customers even worse pressurising sales on old or vulnerable people i personally try not to book appointments because i am an honest person the saddest thing is even if you take craftmatic to court you wont win because they have more money than honesty mark and eric the owners and my bosses they are ar**h*l*s including most of the managers at craftmatic uk ltd reading if you get a telephone call from this company do not believe any of their lies about a 500 pound gift certificate and 12 free chances to win a free bed they just want to get into your house dont let them !!!!!! l x

Steve Morgan February 24, 2010, 11:08 pm

I was a Craftmatic salesperson a few years ago. WORST JOB IN THE WORLD. The only way to be successful was to scam people. They have these high pressure jerks in Pennsylvania who use high pressure tactics to sell the bed even if you don’t make a dime because of the low price they will finally offer the customer. They treat their salespeople like dirt with no respect for their time or effort. They scam EVERYBODY, the customers, the sales people, and the finance companies. BEWARE!!

?? February 28, 2010, 7:00 pm

Call 1-800-523-5383. Tell them you are looking for parts. Hand control, just paid $125.00 plus tax plus shipping = $149.00. Craftmatic is no longer in business. This company selling the parts is only servings Craftmatic until they no longer have parts. Tried to get wireless, but they didn’t have them. Good luck.

Tennessee October 22, 2010, 10:17 pm

I’ve read enough about this company and the company that took it over to say I’ll be doing more research on another brand. Thank you to those who posted and I’m so sorry for your problems. At least you’ve helped someone else not be taken in.

Russell Griffin October 30, 2010, 5:35 pm

Bought a craftmatic II about 14 years ago and would recommend it to anyone. The cost of 4600.00 is two high but the bed operates and works exactly like they said. I had back surgery just before I bought it and I am thankfull that I have it.

Barbara Stuart March 10, 2011, 7:27 pm

My Craftmatic I was purchased in 2001. In 2003 I needed service following a move, but for $129 service call charge with all parts included, it was as good as new. Last week, after 5 more moves, the bed failed to operate. I called for service and was rudely told they no longer serviced “older” beds. Considering 10 years isn’t much in terms of a lifetime warranty, I found this puzzling and annoying. They were still selling beds, but only online. They apparently went ‘out of business’ just long enough to dodge the lawsuits, FDA violations and results of other poor business practices. From a business standpoint, I’d have done the same. Craftmatic Service directed me to Contour Beds who, per their website, bought Craftmatic’s customer base and agreed to honor the warranties of those customers for their beds. I ordered the service, paying before it was scheduled (odd), and was then told parts, if needed, would be extra. When questioned why this wasn’t done in 2003, I was told the bed had been newer, and service was provided by a distributorship that had the ability to set its own rules. I was also told it was the same warranty, which I apparently didn’t read as thoroughly as I should have. When I told Contour Beds I had just had surgery, the woman I spoke with put my order into priority status. Reading these posts, I was afraid I’d have to wait weeks, but within 24 hours a technician was at my house and my bed is working again. The culprit was a ripped cord for which Ms. Peltzer, Principal of Contour Beds, waived the parts charge. I’ve had good luck with my bed, especially with what I’ve put it through; and this experience with Contour Beds has restored my faith in the service. Fortunately I didn’t have to pay $1000s for my bed. As for quality, I believe the mechanism is sound. The mattress leaves a lot to be desired, though. For those with lumpy mattresses, mine started to become that way when it was only a few years old. I’ve been using a memory-foam topper since 2004 and it’s made a world of difference.

Rude Exec Sales March 17, 2011, 10:23 am

WARNING – never have anything to do with Craftmatic. The whole company is a SCAM, from the directors at the top, right down to the office & delivery staff at the bottom.

Let’s name and shame these people: Stan Kraftsow, Eric Kraftsow, Mark Ostrov, Ron Korman and crew. In particular Mark Ostrov was solely responsible for ruining the Craftmatic UK business. Silly ideas, very poor training methods and terrible man-management skills. The “leads” the sales reps had to work with were NOT pre-qualified, most were simply recycled information from people who refused to see a demonstration 12 months earlier.

Another of Mark Ostrov’s amazing ideas was to introduce the “sleep study” to encourage people to buy a bed, complete a 30 day survey and return it to get a £500 shopping voucher. Absolute rubbish!

Watch out Australia: Ostrov & Kraftsow are about to ruin your day soon!

aussie 1 July 8, 2011, 12:07 am

one thing for sure is neither one of those losers ..have anything to do with us down here …

Jessica August 5, 2012, 9:58 am

Craftmatic service is great, fixed my bed in no time, explained warranty in detail. Don’t complain unless you ready our warranty, it’s pretty simple to understand. Tech came out, installed a new motor and now my bed works. I dont know as far as sales, but the customer service was very helpful, thank you.

Joyce February 8, 2016, 11:59 pm

My husband and I bought a Craftmatic in 2007 after he had 4 back surgeries. he spends most of his day in the bed. So far the motors still work, the controls still work and we haven’t had any problems other than needing new mattress toppers. Which we were supposed to get 1 free per year. Of course they went out of business a few months after we bought the bed. Now they want us to pay $200 per mattress topper. Ahh well, the price we pay for comfort.

Kozo April 10, 2017, 12:35 am

My grandma purchased a craftmatic bed in 1995. It still works and it’s 2017! The massage and the wave features don’t work anymore but the foot and head motors still function.

While not everything works, the main aspect of the bed still does. I’m sure it needs replacement parts but the company wanted $500 for them to send a technician out to Nevada from Arizona. That seems pretty shady.

Now I’m just looking for old craftmatic bed parts online. I would replace the motors myself if I could find a seller. In 1995 the bed cost $5000, I know because I found the warranty and receipt. Nowadays, the technology has become so much better and cheaper, it’s probably better to just throw it out and get a new one anyways.

Grandma never got the TV, in case you were wondering.

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