The Daily Ping

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August 17th, 2000

Four More Additions to My S-List

Washington Homes: They’re building the new homes in my community. Monday they began to dig the lot next to mine. In the process of doing so, they dug up our phone line. Of course they didn’t do us the service of letting us know, rather we came home to a dead line. I went to our neighbors to call the phone company and their lines were dead, too (though, at the time, they thought the batteries on their portables had died). So I’ve also tried calling them from work for the last couple days to let them know that they’re idiots, and guess what? Since the crew working on our development is located on my block, there’s no answer when I call; I guess they cut off their own phone service as well. I decided to stop by on Wednesday morning to personally whine to them, and no one was in their little trailer.

Verizon: For God’s sake, give those striking employees what they want (and deserve)! Why? Because when I called Monday night to have someone come out and fix the line, I was told the earliest they could come was Sunday. Sunday. I called this morning to actually talk to a person rather than wade through their convoluted automated system, and the CSR confirmed that they wouldn’t be able to send anyone out before due to the strike. I kept my cool because it wasn’t this individual operator’s fault I’d be without a phone for a week, but I’m a tad annoyed, to say they least. I love this page where they say “During a work stoppage, repairs likely will be delayed.” No kidding, sherlock.

It figures this would happen the very day I get my computer working again.

Update on this issue — as of Wednesday, we have a phone… it mysteriously started working again. This is unrelated to the previous two, but I’ve had some problems recently with online retailer Back in April I placed an order with about five DVDs. Four months later, one of the DVDs (which I ordered for a friend) has not come yet. Their customer service claims it’s not in stock and they’re still trying to fill the order. The thing is, the DVD is in print and it’s listed as “Usually available in 24-48 hours” on their web site. In addition, I preordered an item that came out on August 1st. That item is now also listed as “Usually available in 24-48 hours” but I have not received it yet. It’s released from a major distributor (Anchor Bay) and there’s no reason it shouldn’t be on its way to me when I pre-ordered it 3 1/2 months early.

Earthlink: I signed up for their “3 months for the price of 1” trial. Unfortunately, I missed cancelling before the end of the third month, and ended up getting charged a full month ($20) for their service even though I cancelled it early in the fourth month. They said their policy was no prorated refunds. This is utter nonsense since even small, local ISPs offer prorated refunds on month-to-month accounts (yearly accounts I can understand this policy, though). I sent two e-mails to Earthlink asking them for a prorated refund for unused access and they never replied to either. Great service, guys. Epinions and the BBB will be hearing from me on this issue. -ram

Posted in Consumer Commentary

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