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August 29th, 2003

‘Puter ‘Plainin’ (Oh ‘com’ on, now)

A year ago I ordered a PC from a company. I’m happy with the PC… it was a decent price but used high-quality parts. The company was helpful and when they took an extra day to put my computer together, they upgraded me to overnight shipping for free. I was very happy with the experience.

So, I did what any happy customer would do: I ordered from them again when it came time to buy another PC. This time, though, it was a different story. After I placed my order, I was informed that I’d receive a confirmation within 24-48 hours. Four days went by and I hadn’t heard a single thing. So I e-mailed them. Three days later, no response, so I e-mailed them. Two days later, still no response, so I called them: a busy signal for two more days. So, here it is, almost two weeks after my original order and not only have I not gotten a confirmation, but they’ve ignored two e-mails I’ve sent and their phone line’s been eternally busy.

Wonderful.

I don’t want to go out and just order another PC from somewhere else, because I could end up with two new computers on my doorstep. On the other hand, it seems like it’s going to be impossible just to get this order cancelled. What a hassle.

Posted in Consumer Commentary

FROM: Paul
DATE: Friday August 29, 2003 -- 1:14:22 pm
Wow. That truly, truly stinks.



FROM: Dave Walls [E-Mail]
DATE: Friday August 29, 2003 -- 2:18:04 pm
And to think I nearly bought a computer from them, as recommended..

Did the payment clear the bank? If not, I'd be calling to the bank to stop payment right now...If you did pay via a credit card, maybe you could file a dispute..call your credit card company immediately..



FROM: Ryan
DATE: Monday September 1, 2003 -- 1:12:53 pm
Dave -- The payment never went thorugh -- they never even did a credit card verification at the time of purchase.

I'm beginning to think they've had to cut staff and just can't handle an influx of orders any more.



FROM: Dave Walls [E-Mail]
DATE: Monday September 1, 2003 -- 9:26:11 pm
Ryan -- At least you havent been charged. Still, at this stage of the game, I would give the credit card company permission to block payment from this company, at least until you can sort through this problem with them. If it all works out, then re-order..

That would make me a bit nervous to know that I have that floating around for that long..



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