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February 3rd, 2007

Delivery Issues

In the past few weeks, we’ve had a couple of large items that have been shipped via “truck-line shipping.” That means big trucks leaving big stuff on your porch.

When the shipper receives the item, they call you to make an appointment for delivery. Like cable people, the window is huge. And you’d think with that huge of a window, they’d be able to hit it.

Zero out of two times did they hit it.

The first time, the window they gave was 9am-1pm. I asked if they could try and make it towards the beginning of the window and they said they would. That day, I worked from home and had to leave at 1. At 2:30, they finally arrived. No call, no explanation, no apology. The good thing, though: my wife was holding the baby so she was able to convince them to bring the mattress inside the house. They did it, but not without a little grumbling.

For the second item I was told the window was 12-4. I said that my wife might not get home until 12:30, so if they could try to make it later in that window, we’d appreciate it. The scheduler said, “How about we make the window 1-4?” I said, “Great!”

The day arrives and Huyen returns home a little before 12:30. She calls me at work to tell me that the delivery people came and left everything on our porch already. And, they signed my name to the delivery slip approving the delivery. Thankfully nothing was damaged, but if it had been, it would have been a mess to try and convince them that, “No, I never signed for it.”

All told, things could have turned out worse. My only point today is that delivery windows, no matter how large they are, will never be hit.

Posted in Consumer Commentary

Paul February 3, 2007, 9:33 pm

Did they sign the delivery slip Mr. F. Rontdoor?

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