Because it’s long overdue.
Best Buy. I hate Best Buy. They refused to honor their warranty on a stereo I had purchased from them a few years ago, and only after days of yelling at incompetent employees did they finally acknowledge their wrongdoing. I wrote them a three-page letter and received nothing but a form letter. I haven’t spent a penny there since.
Home Depot. Despite priding themselves on astute customer service, I have found just the opposite to be true. Try finding someone knowledgeable – it seems way too difficult.
McDonald’s. Not only is the nature of their “food” questionable, but considering everything that is involved in getting that food to the consumer (which I’m interested to read about in Fast Food Nation), their stuff is also too expensive.
AOL Time Warner. You know why.
BankOne (formerly First Chicago). This bank became widely known for its infamous charges – they charged you to talk to a teller, use an ATM, and breathe the air in their lobbies. But what forced me to move accounts was that I was charged to make a deposit. They actually figured, “Ah, well, as long as you’re giving us a few hundred, what’s another $3.50?”
AT&T. As Best Buy did, AT&T refused to acknowledge that one of their employees failed to tell me something. I was also under the most ridiculous thing ever: a “verbal contract” with them, which meant that it was their word against mine. I signed nothing, and never got a contract. So I told them that since it was a verbal contract, I was changing the terms and charging them $200 for my trouble. They didn’t laugh.
RealNetworks. Just because RealPlayer is such a crappy program.
Network Solutions. Due to their sheer incompetence. I was interested in a domain name that expired on January 10. I checked every day around that time for it to become available. It never happened. They told me that they deleted domains 500 at a time, and there was no way I could get dibs on it (which was fine.) The best part is that the domain was renewed some three weeks later, for three years. Great. Thanks.
Nike. Ugly, overpriced shoes made in enormous, inhumane factories.
There are more, many more, but I think ten is good for the time being. Viva la capitalism! -pm
Posted in Consumer Commentary