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Home | Monthly Archives | About | Contact Wednesday, June 25, 2003
I have an ethical question. Actually, if someone in the reading audience has a good knowledge of retail and can provide me some facts, it may not be a question of ethics at all. Say a person, let's call him Bryan, gets a DVD as a gift from an out-of-town relative that bought it at a CostCo/Price Club-type store. The problem: the DVD is full-screen and greedy Bryan wants widescreen, yet he obviously doesn't want to trouble the gift giver to make the exchange. Unfortunately, though, Bryan doesn't belong to the discount club that the gift giver does. So, Bryan makes a decision. Bryan goes to a retail store, let's call it Bircuit Bity, and takes the DVD, still shrinkwrapped, to the customer service counter. He says to the clerk, "I got this as a gift, but I want the widescreen version. Can I make an even exchange?" The clerk says, "Let me check to see if this came from our store," and Bryan replies, "I think it did... I could be wrong, though." The word "Liar" appears in bright lights above his head, with an arrow pointing directly down. "OK, go ahead," the clerk says. So I—er—Bryan walks back and finds a widescreen copy of the same movie, noting that the widescreen version and full-screen version sell for the same price. The exchange is made and Bryan goes home with a widescreen DVD. Bircuit Bity now has one less copy of the widescreen version, but one more copy of the full-screen version, but at least it's still shrinkwrapped, so they can just put it on the shelf. It's a big-name movie, too. Surely they'll sell the copy. So, was Bryan wrong in making this type of shady return? Will Bircuit Bity lose money on the deal? Will Bryan burn in Hell for the outright lie he told to the clerk? And leave any "as a GigantoCorp, they deserved it" arguments at the door... I'm worried about my own karma here. Comments
FROM:
DATE: Wednesday June 25, 2003 -- 12:29:03 am I've had situations fairly identical to this come up for me, and I'm sure other people have too. Me, I am pretty up front about where the item came from. It usually ends with positive results. Many companies have reasonable policies with sealed merchandise not from their stores, especially if they're bigger chains--one will work with you if you're honest. FROM: Dave Walls [E-Mail] DATE: Wednesday June 25, 2003 -- 12:43:27 am If you had actually bilked them out of money, then I would have worried. Seriously, that's the sort of thing that a store would chalk up to a misring in inventory (Hrm, 1 less widescreen and 1 more full screen? Fix that for me. *click*). Not condoning the action, but hey, in the end, it's no-harm, no-foul. FROM: Robert [E-Mail] DATE: Wednesday June 25, 2003 -- 7:57:51 am What's Bryan doing with a copy of a big name movie anyway? That doesn't match with what I know of Bryan's tastes! :-D FROM: Chris DATE: Wednesday June 25, 2003 -- 8:49:59 am I'm more worried that Bryan actually entered a big box retail store. The damage to his Indie anti establishment karma could be brutal. Tomorrow he will probably be writing about his new found appreciation of Home Depot. FROM: IanC DATE: Wednesday June 25, 2003 -- 8:56:23 am I've done this one myself on more than a few occassions. FROM: IanC DATE: Wednesday June 25, 2003 -- 8:57:30 am that'll be 'legality' then, sorry for the typo! FROM: Ryan DATE: Wednesday June 25, 2003 -- 9:03:37 am Robert -- Actually the gift was for... let's call her "Gwen." I just simplified the story a bit. :) FROM: Paul DATE: Wednesday June 25, 2003 -- 9:07:55 am I agree with the consensus here: everything is okay for Bryan. If he somehow got an extra $150 out of the deal, then I'd be worried. FROM: Monica DATE: Wednesday June 25, 2003 -- 1:48:35 pm since the two versions of the DVD were the same price, at least it's fair money wise. I wonder how the Costco type place would've treated Bryan, though. FROM: Doren DATE: Wednesday June 25, 2003 -- 4:04:07 pm Ok. I've got it all figured out. FROM: jk aka Retail Guru DATE: Wednesday June 25, 2003 -- 4:46:57 pm In the grand scheme of things, the store could not care less about such a small transaction. Here in Central PA, the Bircuit Bity in my town did $500,000 on Black Friday. For real. FROM: Dave Walls [E-Mail] DATE: Wednesday June 25, 2003 -- 10:58:45 pm I like the comparision with full screen DVD's and Christmas Fruit Cakes. Nice one, Doren. FROM: aharris [E-Mail] DATE: Saturday June 28, 2003 -- 7:59:53 pm ha! I love it. There aren't any comments here yet. This Ping is lonely.
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