Last week I had to return a package. I had a postage paid return label from FedEx Ground and figured all I needed to do was slap the label on and drop it in one of the many FedEx drop-boxes in the area. The problem? None of the drop boxes accept FedEx Ground packages. In order to actually return the package, I had to drive to an authorized FedEx shipping center (and forget going to stop at one that was going to charge me extra) like Kinko’s. Fortunately, I have one about 5 or 6 miles from my work, but if I had to go from home, it would have been twice that.
It’s a minor annoyance and I realize that there’s probably some good business reason why FedEx doesn’t accept prepaid ground packages at their drop boxes, but to the customer: it doesn’t matter. How you run your business should generally remain transparent to the customer and they shouldn’t have to care about whether or why a drop-box isn’t a valid place to drop one’s shipment.
Posted in Consumer Commentary