On Friday, I stopped by a T-Mobile store in the mall on the way home to pick up a cheap cell phone and sign up on their prepaid plan. I was expecting it to be a big ordeal after my Sears experience and joked with Paul, “I hope this doesn’t become Pingworthy.”
I went in, told them what I wanted, picked my phone (the worlds crappiest cell phone ever!), they set it up, I paid, and I walked out ten minutes later. It was very efficient and easy.
So, even though I got a Ping out of it, it was one of the least Pingworthy customer service experiences I’ve had in a while.
Posted in Consumer Commentary