I was calling a magazine subscription house to change some information that they had on file. A pleasant sounding recorded woman came on the phone and said, “Hello! Thank you for calling. I’m your automated assistant. Have you called us before? Please say ‘yes’ or ‘no.’” I replied in the negative. “Since this is your first visit, let me explain to you how this works…” She gave a short speech about how the system works and said that at anytime, I could interrupt her with a voice command. “You may choose from the following six voice commands…”
However, none of the commands had to do with talking to an operator. I decided to try this lady out. “Operator,” I said.
“You’d like to speak to an operator. OK. But since you may have to be put on hold for an operator, I might be able to help you more quickly. Are you sure that you don’t want me to help you?”
This was the real test.
“Hell no!” I replied.
“OK! Please hold for an operator.”
Posted in Miscellaneous