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February 5th, 2002

Dude, Where’s My Order?

OK, Cambridge World, I’m calling you out.

I ordered from you on January 24, 2002. That’s a week-and-a-half ago. I got an e-mail confirming that you had received my order, and then I heard nothing from you. I called you six days later to see if my order was in. I had to call a different number… your “Internet number” to find out the status of my order. I was told, tersely, by the person at this “Internet number” that the product I ordered wasn’t in stock, but that you would be getting some more in “tomorrow.” When I asked if I’d get some sort of shipping confirmation, I was told, “Yes.”

I e-mailed you last week and haven’t heard a word. Not even a confirmation that you received my note.

Five days later I called you again. Of course, I had to call you between 9 and 6 because any other hours, your phone just rings and rings… and rings… and rings. No voice mail, no automated message, nothing. So today you answer the phone and before I can even finish saying, “I’d like to check the status on a web order,” you blurt out, “Our computers are down. You’ll have to call back later.”

You guys suck. You have no online order tracking. Your web site lists items that you don’t have in stock. Your customer service is rude and unhelpful. Getting any sort of order status from you is like pulling teeth. Actually (there you go, Paul), it’s more like having my teeth pulled. It hurts and I’m not putting up with it anymore.

Tomorrow, I’m calling you again. If you haven’t shipped my order, I’m cancelling it and paying a couple bucks more to get it from a place that has it in stock.

That’s what you get for pissing off the world’s #1 most bitter consumer.

Posted in Consumer Commentary

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