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February 22nd, 2005

Furniture Shopping

For a while now, we’ve been looking for a new couch. We’ve been to every store in the area multiple times, sat on every couch there is, and have changed our minds about what we want after pretty much every store. During that time, we saw an awful lot of stereotypical salespeople and only a few decent ones.

In some stores, we walked in and weren’t approached by anyone. While I like that, it was also hard to find someone to help us in a number of these stores. They didn’t get our business.

In another store, our salesperson was nice, but overly so. You could tell she really wanted to make a sale. And she was kind of weird, too. “So you heard about us on the Internet?” she asked. It was a weird question because a minute earlier she asked if we had seen their web site yet and we said “no.” When we told her, “No, we found you through the phone book,” her response was odd: “Oh, so you know a lot about us, then!” They had some OK couches and options, but we left feeling a little creeped out.

When we went to our last store of our most recent trip, we finally came across a salesperson who met us at the door (I wasn’t psyched about that), but turned out to be helpful, non-pushy, and asked all the right questions. She’s one of those people that I’m making sure she gets credit for the sale when we actually decide which color we’re going to go with.

So, here are the simple rules of thumb for furniture salespeople: be available, but don’t hover; be friendly, but not freaky; and be helpful, but not pushy.

Posted in Everyday Life

FROM: Chris [E-Mail]
DATE: Tuesday February 22, 2005 -- 10:47:19 am
You should come down to F'burg - furniture store capital of the DC area :) There are 4 or 5 large stores all within 5 minutes of each other on RT 3, not to mention Gallahans on Rt 1.

I hat when you walk into a furniure store and there are 4 or 5 salespeople hovering around the door, just waiting for their next victim.

FROM: Chris
DATE: Tuesday February 22, 2005 -- 10:50:17 am
I also hate it when I forget to spell check stuff before clicking submit.

FROM: Sara
DATE: Tuesday February 22, 2005 -- 5:03:43 pm
I worked in sales for many years, and they tell you to stand by the door and try to suck customers in right as they enter. The reasoning is two-fold: to make them feel "welcome" (a.k.a. easy to start giving them the hard sell) and to make sure they feel acknowledged--i.e., we know you are here, we are watching you - don't steal. (Not that the stealing part is very applicable to furniture buying, but you know...)

DATE: Tuesday February 22, 2005 -- 9:45:05 pm
This doesnt answer the question, but we got new furniture and it was around the beginning of june. We had to have the couches specially ordered from the company from the store so it would take longer. Incidentally in the time we waited, the store went bankrupt and then the company wouldnt send our awesome sectionals. Then we had to get something off the floor and we ended up with semi-good couch and loveseat, but we had a chair that would match the sectional but it doesnt match the couches so it sucked. So be careful and ask if they are going to go bankrupt soon.

FROM: Lorene
DATE: Monday February 28, 2005 -- 2:59:37 pm
Once we went into a furniture store and were met by a saleswoman before the door was even closed. We told her we were interested in looking at a rocker/recliner. She didn't seem to get the word "recline". We kept trying to explain, then she finally said "Why you want lean back AND rock? Sound dangerous". So we went elsewhere

FROM: laurie
DATE: Thursday June 30, 2005 -- 5:00:23 pm
Being a furniture sales person, it is where the store I work at requires us to greet the customer within 30 seconds of being in our area. I however, agree with the customer's and give them time to look around after I say hi and if they need help, that I was there if needed. There are customer's though who quickly walk through and when they don't see us due to being impatient and don't look really, where they seem to get quite ticked off or where they know you are the only one there at the present time and where they expect to be helped before the others there before them.

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