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September 17th, 2005

Bad Panera Experience

Every once in a blue moon, we’ll grab some soup and sandwiches from Panera. They’re a little expensive, but generally they use good ingredients and their breads are tasty and they’re always served quickly.

Except for last night.

We placed our order and waited for our meal. And waited. And waited. The place was somewhat crowded, so we figured it was just slow service for the day. Almost 40 minutes later, though, I got tired of waiting and went up to check on our food. When I handed the guy my ticket, he looked at it like he had never seen it before and immediately got to work. A few minutes later we had it (though they served the soup in a bowl instead of a bread bowl, but I wasn’t about to wait any longer for them to correct it) and were eating. The guy behind the counter didn’t give me any sort of explanation as to what happened or an apology. It kind of sucked.

So, that’s the story of why we were at Panera Bread for an hour last night.

Posted in Consumer Commentary

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