Mind if I vent a little?
1/24/07 – I place an order for a few CDs from Redrum Media.
1/25/07 – The order ships via USPS with (nearly worthless) tracking
2/10/07 – A delivery attempt is made, but it’s coming to my work and its a Saturday, so it requeues for Monday but is listed on the tracking as “notice left” (common, I’m told by the post office)
2/16/07 – I say, “Wait, where’s my package?” and find out about the imaginary notice mentioned previously. I go to the post office to try and pick it up. It’s not there. Guy tells me it should have been delivered but that no, the status probably wouldn’t update if it was delivered. Can’t trust the status, he basically tells me. Wonderful.
I check around work, no one else has gotten it by accident and the person who distributes mail doesn’t recall the sender.
I write to Redrum through Google Checkout asking for their help.
2/23/07 – Still no response from Redrum and I’ve heard nothing from the local post office (big surprise). I write to Redrum again.
The way I see it, I have the most to lose here. The post office has nothing to lose because, basically, they never take responsibility for anything.
Redrum already has my money, so even if they ship me a second batch of CDs, they’ll be out less money (if any, depending on their markup) than me.
As it stands now, though, I’m out about $35.
Add this to the Christmas gift I ordered from Australia that never arrived and I’m not terribly pleased with the Postal Service right now.
I know it’s cliche to complain about the post office, but bite me.
Update: Redrum responded to my second e-mail within a few hours and are going to send me replacement discs as well as follow up with the post office to see what happened to the first shipment. Good stuff. That’ll make me a return customer.
Posted in Consumer Commentary