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October 14th, 2000

Useless Site Award: AT&T Broadband

This’ll be my last badmouthing of AT&T for a while (after they properly credit my credit card for a cell phone I returned about two months ago). AT&T Broadband, the newly re-christened cable and cable modem provider, has a site as you might expect. Beyond that, it’s pretty useless.

Things seem positive when you can enter your zip code and get information targeted to your area. Sounds great! Guess what? All you get is a channel guide. That’s it. The rest of the content is generic: how to read your bill (for those of you unaccustomed to working with paper, I guess), the addresses and phone numbers of your local offices… and so on. No hardcore info, no FAQ, no pricing structure, nothing.

At least the AT&T Cellular site takes a stab at being useful. This is pretty bad. -pm

Posted in Technology

FROM: Paul
DATE: Thursday November 15, 2001 -- 9:10:59PM
It's noteworthy that AT&T has overhauled their crummy site. This is also noteworthy because I need it to explore cable/net options for my new place.

"Great!" I figured when I read the button that said Order Now!. I also thought, "Super!" when I read the button that said Prices and Package Information. I clicked the info button and got this...


Unfortunately, at this time we are unable to provide you with the packaging and pricing information you requested. Please contact 1-800-215-7788 for further information about the AT&T Cable Television Services available in your area.


Gee, thanks a lot. Get my hopes up... (sniff)....



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