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May 19th, 2003

Good Service

Before I even start this (positive) rant about customer service, let me please ask that you not laugh at my ineptitude in dealing with cars. Thank you.

A few weeks ago, I took my car into the dealer for a standard oil change and state inspection. Things went well, as they always do with my dealer. However, later in the week, I realized that my cigarette lighter was no longer working.

This is a serious problem: no more stogies in the car! Well, actually, it has to do with the fact I’ll be driving a good 24 hours over the course of a few days not long from now, so I wanted to make sure I had some power for my Nomad. I knew this was going to be a pretty minor problem to fix… worst case scenerio: it needs to be replaced, costing me around $30. So, I called my dealer and let them know that since I last had my car in, my cigarette lighter had stopped working (not implying that they caused the problem, but mentioning it in case it was important). The service agent suggested I check to make sure it wasn’t just a blown fuse.

After I got off the phone with him, I realized that while I had dealt successfully with a blown fuse before, it was only with the help of my car’s manual and spare fuses, both of which were in my glove compartment. The same glove compartment with the broken handle that I haven’t been able to get into for the last two years.

So, I took my car in, as scheduled, this morning at 8am to have them take a look at it. 45 minutes later (they were busy), they were done with it and I got my bill… for $0.00. Turns out, it was just a blown fuse and they took care of it for free, not even bothering to charge me for labor. Who knows… maybe that’s standard, but to me, it just seems like good service. I’ve had nothing but good experiences with these guys, something that most people can’t say about their car dealer.

Now, if they just owned a towing company…

Posted in Miscellaneous

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