This weekend I visited hhgregg, the company that seems to have taken Circuit City’s place (even using a very similar color palette). While I was in and out in a few minutes, that was thanks more to my preparation beforehand than the store’s ability to move things along quickly. In fact, I think I could have adopted a child or purchased a house with less paperwork.
I walked in and was greeted by a bored employee in the empty store. He shook my hand and asked me my name. When I told him what I was looking for, he asked for details, “What do you plan on using it for?” I already knew what model I needed, so I was able to just get that and have him check me out.
Sadly, it seems hhgregg pulls the same crap as Best Buy where prices in the store are different than online. I had to ask him to price match the difference, which was a full 20%. Then, he asked for my phone number, which he said was required for returns (??), so I gave him my voicemail number. He then asked for my address, which I told him, “No thanks” and he didn’t bother asking me for my email address sensing how annoyed I was getting. I paid by credit card. He asked to see my driver’s license along with the physical card itself. Then, I signed the receipt. And then I had to sign another paper saying I’d picked up the product and was taking it home with me. Good lord.
After all that, I was finally out the door. It really would be nice to be able to just walk in a store, ask for help only if you need it, pick up and item and purchase it without having to go through that whole rigmarole. Yes, I said it: rigmarole.
Posted in Consumer Commentary