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July 19th, 2001

The Lack of Good Shipping Options

Last week I placed an order for an item I needed by Friday. The item was shipping on a Tuesday morning, so I figured USPS Priority Mail would be good considering they estimate (but don’t guarantee) 2-3 days. By Friday, it hadn’t arrived (I won’t even go into why this was so important, but basically it just topped off a month-long ordeal that has been nothing but a pain).

I got to thinking about how few good shipping options there are. The USPS isn’t awful, but they’re not great, either. I’ve had a number of pieces of mail lost by them that I know are sitting in the Dead Letter Office in Kansas somewhere. UPS is just flat out awful (exhibits a, b, c, and d). Fed-Ex is expensive. That leaves who, Airborne Express? Not many choices if you want a package delivered reliably and cost-efficiently. -ram

Posted in Consumer Commentary

FROM: Terry M.
DATE: Thursday July 19, 2001 -- 12:51:04AM
Yeah, there's a lack, but it's probably easier to only have to deal with three or four carriers instead of more.

I've always been very happy with FedEx. USPS is incredible given the massive volume and scope of their operations, and the price. They mess up occasionally, but their high end services are very reliable, and their low end is nothing to sneeze at. I've only received something with Airborne a couple of times.

FROM: Patrick
DATE: Thursday July 19, 2001 -- 9:42:53AM
USPS has let me down more than once. In fact, many times. But, they do have a whole lot to deliver and are government run.

FedEx has a shipping option called 'saver shipping' or 'super saver' - for light items its dirt cheap and reliably slow. Almost always a 4 day delivery, on rare occasions, 3.

DATE: Thursday July 19, 2001 -- 11:26:48AM
FedEx is normally great, except the person who delivers to our building is dumb as shoes on fish. She misdelivered an extremely important document three times, to the point where I was on the phone in tears to her supervisor (the document involved a death in the family). Sorry...TMI...but man I just hate, hate, hate FedEx now.

USPS has been very good to me. I send so much crap overseas that the folks at the local office know me.

FROM: Paul
DATE: Thursday July 19, 2001 -- 11:57:07AM
Dumb as shoes on fish gets bonus points with me, Cat.

FROM: i am mike
DATE: Thursday July 19, 2001 -- 3:24:39PM
i liked fed ex until i saw the movie, "castaway." now i'm a usps believer. okay, that's not exactly true. we use fed ex here at the office, and they have yet to screw something up. one of the three times we used ups, the package ended up getting lost. that's over a 33% failure rate. i'm sorry to hear about your situation, cat. i guess they all can't be perfect. maybe i'm just not being as fair to ups as i should. then again... i'm not sure i want to give them another chance. i am mike

FROM: Maria
DATE: Thursday July 19, 2001 -- 9:25:50PM
This couldn't be more timely--I shipped some boxes home from school in early June via USPS, two of which I estimated to be valued at $350 and insured thusly. I still haven't received one of them, but keep remembering important things that are in there and the current estimated value is up to $701. Dammit.
And I keep getting "Should've used FexEx" from people--to the point that I never want to hear that line again.

DATE: Saturday January 1, 2005 -- 3:29:23 pm

FROM: m tabor
DATE: Wednesday December 21, 2005 -- 6:42:10 pm
I used fedex because I was having difficulties with DHL. DHL was goling
to run about 600, so I thought Fedex would be say 25% more.try 1800, 3 times as much as DHL / a one time mistake.experience is a great teacher, but very
cruel. Fedex better run the "fedex isn't expensive " commercials till doomsday.

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