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November 4th, 2004

UPS, Still Phoning It In

Up until yesterday, I’d had no real problems with UPS. Ryan did, back in the day but that’s another Ping.

A couple of weeks back I placed an order with ShoeBuy.com. I expected the package last week. Instead, the UPS status page noted that my name wasn’t on the directory in our building (which is true,) and that they’d send out a postcard to confirm that we did live here, despite the fact that UPS has delivered stuff to us before. And the mail gets here. And FedEx has had no trouble.

So the postcard came, and we contacted UPS per the postcard. Super. They said they would definitely be able to deliver the package even without our name on the buzzer, and all would be well. Tuesday came and went without a delivery, and no one came yesterday, so I looked at the status page again. The package hadn’t been delivered because… ready?… our name wasn’t on the directory downstairs. They actually delivered it back to the distributor in one day, and the person whose name I saw under “Signed” was really just some fellow at the shoe distributor in Wisconsin.

Now, UPS was contacted and some harsh words were doled out (mostly by Jeani,) but they played stupid. “Contact the company you purchased it from,” they said. So I did, and thankfully ShoeBuy is doing the right thing: refunding my original purchase and sending out a new pair. This time, though, I’m delivering it to my work address. Let’s see if I actually get it or not.

UPS kinda sucks.

Posted in Everyday Life

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