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March 8th, 2006


The DMV has long been the butt of jokes for its inefficiency and rude workers, but in the (mere) two times I’ve dealt in-person with the DMV in my state, my experiences have been just fine.

The most recent was yesterday when I needed to get a copy of the title to my car. I got there about five minutes after they opened, walked to the information desk with the paperwork I had filled out the night before, and got my number. At that point, I waited 45 minutes. Which, yes, is quite a while, but they only had two people working the stations for the first 40 minutes. After that, they tripled the number of people and they were tearing through numbers at a fast pace. And once I found my way to the counter, I was only there for three or four minutes.

In addition, they have a “self-service” area with computers, presumably for stuff that you could also handle on their web site from home, like renewing a license. There’s also a drive-through window, which would have been great to use, but I don’t think I could have gotten my title that way.

The employee I dealt with was pleasant, maybe because it was still early, and the facility itself was sparkling clean.

So, bring a book, read up ahead of time, and time your visit well. The DMV is working hard to stop being the butt of jokes.

That said, I’m sure you’ve got a horror story or two to share… like my friend who waited 3 1/2 hours the other day to get his license.

Posted in Cars

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