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April 10th, 2006

Random Email From the Archive Day

A random email from my vast email archive – this one dated December 20, 2002.


From: jewelosco@phonezilla.net [mailto:jewelosco@phonezilla.net]
Sent: Friday, December 20, 2002 12:04 PM
To: jewel-feedback@eds.com
Subject: Question/Comment submitted through Jewel.com corporate website.

Name: Paul McAleer
Email: jewelosco@phonezilla.net
Local Store: 1341 N Paulina, Chicago IL 60622

Hello,

I normally wouldn’t write to a grocery store, but I wanted to share anexperience I had today.

I work near the Jewel at 1341 N Paulina, and often stop in for preparedmeals – such as your chicken tenders and fried potatoes. Today I visitedthe store wanting only the Tater Babies, to complement a meal I hadprepared at home.

I approached the Chef’s Kitchen hot foods display case, and stood. Awoman was behind the case, adding in more chicken wings. She didn’t onceacknowledge me – instead she chose to converse with a coworker about aphone call she received last night from her boyfriend. She continued tofill the case and talk with her coworker for a good 3 minutes beforefinally, I was almost acknowledged. She said, “Now I’m looking for bags,I need bags” to the floor before finally, finally stating to me, “Can Ihelp you.” It wasn’t even a question – just a statement.

I ordered a half pound of Tater Babies, and the employee scooped uppotatoes into a bag. She then weighed it and said, “It’s 1.98, is thatokay.” I told her no, that I wanted a half-pound (which is a fine servingsize.) She took the bag off the scale and making all the motions of aperson who was “doing me a favor”, poured roughly half the bag back intothe display case. She looked very put out by my simple request.

She then reweighed the bag, and handed it to me – no words were exchanged.

This was surprising to me. I have stopped in before and dealt with otheremployees, and they have all been well beyond courteous and kind. That’ssomething I appreciate, and I also appreciate getting service in a timelymanner. This employee clearly decided that talking with a coworker wasmore important than helping me.

I wanted to make you aware of this. Thank you for your time.


The “I don’t normally write to grocery stores” line is good. You know I write to them all the time to ask ’em what’s up!

Posted in Miscellaneous

FROM: Steve A
DATE: Monday April 10, 2006 -- 9:24:39 am
Enquiring minds wanna know. Did you get a response?? If so, what was it?

In the restaurant world we would have bent over backwards to get your butt in a seat again. Honestly, I think this was one of the better times not to have addressed the issue than and there.

Your letter was well written and thought out. It didn't sound like whining nor did it suond like you wanted something for nothing. It sounded as though you were concerned enough to take time out of YOUR schedule to let the store know of a problem.

Kudos!

Ciao,



FROM: Paul
DATE: Monday April 10, 2006 -- 10:20:31 am
I never got a response. I also didn't shop at that Jewel again, but you know, they probably have TVs in the produce section now so it's all for the best.



FROM: jk
DATE: Monday April 10, 2006 -- 12:23:23 pm
What are Tater Babies? Tater Tots under another name? They sound fabulous.

Potatoes are my heroin.



FROM: Dave Walls [E-Mail]
DATE: Monday April 10, 2006 -- 1:19:53 pm
That must be painful to inject, jk.

(It's Monday, I'm still warming up..)



FROM: jk
DATE: Monday April 10, 2006 -- 3:34:49 pm
It is, but it's the only way I can put on weight.



FROM: Paul
DATE: Monday May 1, 2006 -- 10:10:03 pm
jk, I never answered your fine query.

Tater Babies are basically like steak fries, only much smaller (1/2 to 1/3rd the size) and with a nice spicy seasoning. They are available by the pound or for direct injection.



FROM: jk
DATE: Tuesday May 2, 2006 -- 12:03:20 am
Sign me up!!



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